SERVICES AND CONDITIONS FOR STAY
WINTER 2020/2021 - HOTEL SANSICARIO MAJESTIC
WINTER 2020/2021 - HOTEL SANSICARIO MAJESTIC
We have remodeled our product adapting it to the internal security protocols, in line with national and regional legal provisions, recommendations and guidelines, regarding Covid-19. The services will be constantly updated where necessary or useful in order to ensure the safety of all. The restrictions may increase or decrease depending on the general situation.
• We will have shifts for restaurants, shows, swimming pools, wellness and where necessary;
• physical distancing will be observed in all areas of the Hotel to ensure safety;
• each common area will be equipped with dispensers of sanitizing products;
• all lines, entrances and outflows will be regulated to ensure physical distances (e.g: check-in and check-out, bar, access to the restaurant, etc.);
• strict sanitation protocols will be adopted when cleaning the rooms and common areas;
• Guests and Bluserena staff will be subjected to body temperature control every day;
• an emergency protocol will be prepared for the safe management of any suspicious cases;
• Bluserena staff will wear mask and gloves;
• Masks are mandatory for all Guests in all indoor and outdoor places according to the regulations in force at the time of stay or company provisions introduced to ensure the safety of Guests. Children from 0 to 6 years are exempt.
The Sansicario Majestic Hotel is a 4-Star Hotel in Sansicario (near Turin) at an altitude of 1700 m above sea level, in the Vialattea winter sports area; the Hotel is 8 km from Sestriere and 20 km from the French border. The Hotel offers, in a sunny location, splendid views on Mount Chaberton.
The Hotel is in the Vialattea international skiing area, which has 249 pistes, which can all be reached on skis and 70 lifts. It ranges from 1380 to 2800 metres above sea level. The facilities for skiing and the 400 km of ski slopes of every level of difficulty make it an ideal destination for ski-lovers. There is a shuttle service to and from the Hotel while the pistes are open (about 500 m and a journey-time of 3 minutes) and to the shopping center. Free ski-deposit and private locker available at the ski slopes close to the ski Resorts and Luxury ski box (for a fee) a few meters away from the ski slopes.
THE MEMBERSHIP CARD
Membership is compulsory for adults and children aged three and over. It entitles you to use of the shuttle service to and from the slopes (a 3 minute journeys of about 500m) and to the shopping center, free private ski-box with locker at the foot of the slopes, daytime and evening entertainment for adults and children. Assistance for children in putting on skiing gear, accompaniment to the Ski School and back to the Hotel, access to the Serenino Club, the “Mini-Club”, and to Serenup, “Bluserena’s Teeny Club”, with lunchtime assistance (for a fee for Guests in half-board accommodation) and dinner assistance. Access to the swimming-pool (check opening times) and to the gym.
Two shifts will be introduced for the restaurant and evening shows (and for all services for which it will be deemed necessary). The choice of the shift must be made when booking, subject to availability. For organizational reasons no changes will be accepted on site, subject to availability. Bluserena reserves the right to make changes to times below indicated. Blue Bracelet: breakfast from 7.00 a.m. to 8.00 a.m., dinner from 19:00 p.m. to 20:00 p.m., shows from 20:30 p.m.. Green Bracelet: breakfast from 8.15 a.m. to 9.15 a.m., dinner from 20:15 p.m. to 21:15 p.m., show from 21:45 p.m. The times above indicated are intended for the beginning and end of the service. The lunch (included for Customers who booked Full board or single lunch) it is not subject to shifts. Special New Year. The 31.12.2020 dinner will be served to the first shiff from 7 p.m. to 9.15 p.m., followed by entertainment and midnight toast in the Hotel common areas in the second shift from 9.30 p.m. to 11.45 p.m., with a midnight toast in the restaurant.
RESTAURANT AND BAR
The Hotel has a welcoming restaurant with reserved tables for the whole family and adequately spaced. At the Hotel’s discretion and according to the Covid-19 situation, breakfast is buffet or has table-service; lunch and dinner have table-service. The buffets, when provided, will be screened and fully served by dedicated staff. The rows will be adjusted to ensure distances. Access to the restaurant (for breakfast and dinner) will be distributed over two shifts (see paragraph “Shifts”). There is a bar. For our coeliac Guests: the Hotel has a limited choice of gluten-free packed products. However total absence of gluten cannot be guaranteed.
Includes buffet breakfast or served at the table (at the Hotel’s discretion), dinner with reserved seating and table service. Water and wine on tap are provided free of charge during meals. Free afternoon snack on return from the pistes. Christmas Dinner and New Year’s Dinner are included for weekly stays. Use of the Baby kitchen/Baby feeding facilities. Children and teenagers (staying in full board) can have the Serenino Club, our “Mini-Club”, and Serenup the “Bluserena Teeny Club” assisted lunches and dinners, while those staying in half board may use this service by purchasing individual meals.
FULL BOARD SUPPLEMENT
Includes a buffet service lunch with wine and water on tap; Serenino and Serenup Club lunch for children and teenagers. The full board supplement may only be booked (for stays of at least 3 nights) for the entire duration of the stay. The tariff is per person per day for adults and children aged three and over. Children aged 0-3 or under (before 3rd birthday) are free. Any extra meals for Guests in half-board will be charged separately.
BABY KITCHEN/BABY FEEDING FACILITY
An area dedicated to children's meals, with tables, chairs and highchairs opened from 7 a.m. to 10 p.m. Available: ham, dairy products, fresh fruit, fresh milk, yoghurt, jams, tea and chamomile, biscuits (baby foods, processed cheeses and powdered and liquid baby milk are not provided). In addition, at breakfast time it will be possible to book the children’s menu, indicating the preferred time for consumption in the Baby kitchen/Baby feeding facility from 12 p.m. to 2 p.m. and from 7 p.m. to 9 p.m. Vegetable and meat broths, small pasta, slices of meat, fish fillets, boiled vegetables, tomato sauce, potatoes puree and legumes are available. While the Baby kitchen/Baby feeding facility is closed it is possible to contact the reception staff, to take advantage of a basic supply of packaged products (milk, chamomile tea, biscuits, sugar, tea) or to heat the milk.
ENTERTAINMENT, PERFORMANCE AND SHOW
The Hotel offers some of the best Italian Entertainment. Not only fun, but also punctual, reliable services for our Guests of all ages. Entertainment, games, evening shows and piano bar are available for use free of charge. Every evening and shows. They will be scheduled only those activities that can be carried out safely and in full compliance with physical distance.
FAMILIES WITH CHILDREN AND TEENAGERS
Serenino Club, is a Mini Club, with ski-wear assistance for children aged 3 to 10 and accompaniment to the Ski School and back to the Hotel. Serenino Club, is a Mini Club open from 9 a.m. to 6 p.m. every day except Sunday. It is tailored to permit parents to safely leave their children with our qualified entertainment staff. Creativeplay activities, games, workshops, films and cartoons and afternoon snack are provided. Our staff will help them to put on their ski-gear, taking them to the Ski School and back to the Hotel. Children can have lunch and dinner with the entertainment staff (lunchtime assistance is charged separately for Guests in half-board accommodation). Serenup Club and accompaniment to the Ski School: children aged 11 to 14 can join Serenup, the Junior Club open from 9 a.m. to 1 p.m. and from 4 p.m. to 7 p.m. every day except Sunday. They will be involved in sports, games and creativity. Those skiing will also be accompanied to the Ski School. Children and teenagers can have lunch and dinner with the entertainment staff (lunchtime assistance is charged separately for Guests in half-board accommodation).
HEATED SWIMMING-POOL, FITNESS AND WELLNESS
INDOOR HEATED SWIMMING-POOL
A indoor heated, swimming-pool is available for free one hour per day (opend from Monday to Saturday 10.30 a.m-12.30 p.m. e 3.30 p.m.- 7.30p.m., Sunday 3.30 p.m. - 7.30 p.m.). Access must be booked the day before at the Reception, subject to availability, indicating the time slot between: 3.30 p.m. – 4.30 p.m., 4.30 p.m. - 5.30 p.m., 5.30 p.m. - 6.30 p.m., 6.30 p.m. - 7.30 p.m. In the morning the access is free, subjecdt to limited availability. The use of swimming-caps and goggles are mandatory. Bluserena reserves the right to make changes to times above indicated.
Entrance to the gym fitness area with isotonic machines is free.
The Wellness Center has three Jacuzzi whirlpool baths, three saunas, Turkish bath, “emotional” showers and a relaxation area with Chaberton Mountain view. Purchasing the Wellness Card (14 years old and over) entitles you to use the Wellness Center, subject to limited availability. Beauty treatments and massages are charged separately. Please see the Prices table for prices and access times.
Free wi-fi connection throughout the Hotel.
PARKING AND GARAGE
Unsupervised, outdoor parking is available for Guests to use. Use of the garage (with direct access to the Hotel), if requested, is charged separately and is subject to availability.
It entitles you to use of the shuttle service to and from the slopes (a 3 minute journeys of about 500m) and to the shopping center.
Tobacco products, an AMT, telephone recharge vouchers, goggles, swimming-caps and suitable footwear for the swimming-pool are sold in the Hotel.
BLUSERENA WITHOUT BARRIERS
Sansicario Majestic is a Hotel without architectural barriers and is equipped for disabled people. Rooms are available for disabled people and there are reserved parking spaces. Individual accompaniment is not provided.
NOT JUST SKIING
You can purchase a skipass in Hotel itself (minimum 2 days) which is valid for the whole Vialattea area.
EQUIPMENT RENTAL IN THE HOTEL WITH DELIVERY ON THE SKI SLOPES
Possibility to rent in the Hotel a wide range of ski equipment at special rates Bluserena, with direct delivery in your personal locker, inside the heated ski depot and provided free of charge, at the base of the facilities.
At the start of the chairlift, 500 meters from the Hotel, you will find two fun parks for children, one of which has a school camp. Two treadmills for taking your first steps in the snow, a mini pulley and a mini climbing gym with slides are available to Hotel Guests free of charge; for an additional fee, Bluserena special rates apply, trampolines for jumping, carousel and inflatable castle.
SANSICARIO ACTION SKI SCHOOL
It has, with qualified staff, a desk in the Hotel on schedule time. Group courses are available for all ages and ability levels Bluserena discounts are available if skiing courses are purchased at time of booking, please contact Booking Bluserena. All group packages include free entrance to the Fun Park and discounts in all the shops in the “Action Gallery” at Sansicario. 15 hours (7,5 hours for Baby Camp) group skiing lessons run consecutively in 5 days from Monday to Friday. In periods of New Year, Epiphany and Carnival the morning hours are guaranteed only for courses purchased at time of booking stay. The group lessons will take place only with a minimum of 4 participants per course.
To book, it is necessary to indicate for each participant name and surname, nationality, age and technical level (beginner-intermediate-advanced). The payment of the courses is made directly in the Hotel at the desk of the Ski School. There are no refunds for days not used or for early interruptions of the stay. Private lessons are available on request. They can be booked directly at the Ski School desk in the Hotel, with special rates for certain types of lesson.
Close to the sly slopes it is available, in agreement with the Hotel, A “ACTION KINDER” service at special rates for children aged 1-3 (before 3rd birthday): a snow nursery service with highly specialised staff and an area set up especially for children. This service is active from 9 a.m to 5 p.m every day from 26.12.2020 to 06.01.2021 and from 15.02 to 28.02.2021, in the week-end (Saturday and Sunday) from 09.01 to 14.02.2021. When booking, the first name, surname, nationality and age of each participant are required. Any unused days or stays that are cut short will not be refunded.
LUXURY SKI BOX
One Ski box per family in an exclusive area, a few meters from the ski slopes, with a sanitising and automatic overnight drying system.
Skiing Guests (non-beginners) who would like to visit the Vialattea ski area on a wonderful tour accompanied by a professional ski instructor can take scheduled rides on the eastbound “Vialattea Experience” (Mondays) and the westbound “Vialattea Experience” (Wednesdays). Both rides are available at special rates and last five hours, an international skipass is required for the tour on Wednesdays. For more information and rates please ask Booking Bluserena or at the Ski School desk in the Hotel.
Guests who don’t ski can spend a pleasant holiday taking part in the free walks organised by “Non-Skiers Club”, together with members of the Entertainment Staff. To take in the atmosphere of everything a winter holiday can offer, there are a series of suggestions and activities “tailored” to satisfy every need, with particular attention paid to our Guests who prefer not to ski. The activities will be constantly updated where necessary or useful in order to ensure the safety of all. Details of the available excursions can be consulted on www.bluserena.it/sansicario-majestic.
CONDITIONS FOR STAY - WINTER 2020/2021
Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-3 is only applicable to children who have not yet had their third birthday). Minors. In case of minors not accompanied by a parent or authorized person, you can contact them calling the Booking at 085.8369777.
1 ADULT + CHILD
Discounts are available for children staying in a second bed in a room with one adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.
BLUSERENA SHORT STAYS
1-3 night stays can be booked at www.bluserena.it/quote. The prices are listed under short stays in the price list, with a free Club Card. Short stays apply to a limited number of rooms, according to availability. For the extension, over the 4th night, price is as pricelist and the Club Card on payment.
At Sansicario Majestic Hotel we cannot accept pets.
For information and bookings, please visit www.bluserena.it/quote or contact Booking Bluserena on (0039) 085 8369777. The whole amount should be paid when booking; however, it is also possible to pay a 10% deposit of the whole amount as confirmation, and the remaining amount shall be paid no later than 14 days before the holiday. Before arrival, it is required to fill in the personal data of all participants in the stay from the area www.bluserena.it/perchihaprenotato, in order to optimize and secure check-in operations. Payments can be made by bank transfer or credit card in the area www.bluserena.it/perchihaprenotato. Electronic invoices will be issued for the amounts settled before arrival. Official receipts will be issued for services settled at the Hotel as Bluserena has telematics cash registers. If you would also like an invoice for payments made at the Hotel, you can only request before paying directly at the Hotel by providing all the necessary details: surname and name or title, VAT registration number or Tax Code, Sdi code (ie. Italian Interchange System) or PEC (ie. certified email). For tax reasons, under no circumstances can invoice be requested after payment.
In case of cancellation up to 14 days from the start of the holiday, no cancellation penalties will be applied (Bluserena will recognize vouchers of a value equal to the amounts paid, valid until 31.12.2022). Refunds, even via vouchers, for travel and transfers not purchased from Bluserena are excluded. For cancellations made 13 days before arrival, the following penalties will be applied to the amount of the stay:
• cancellations from 13 to 10 days before arrival: 50%;
• cancellations from 9 to 4 days before arrival: 75%;
• cancellations from 3 to 0 days before arrival: 100%.
In case of delayed arrival or early departure, the full tariff for the stay will be charged.
MODIFICATION/CANCELLATION RESERVED TO BLUSERENA
Even during the season, Bluserena has the right to close the booked facility and /or delay the opening for any reason and / or cause. It is understood and accepted that in such circumstances Bluserena will be able to offer vouchers for the whole forfeited amount by Bluserena with validity until 31.12.2022, which can be used at Bluserena facilities. The Guest declares to be satisfied, accepting the above and renouncing any other claim also as compensation. Bluserena is also recognized the right to make changes to the services described in this Price List, if prescribed by the authorities in charge due to the COVID-19 emergency, or, in any case, at the discretion of Bluserena in order to limit the risk of contagion and / or ensure the safety of Guests and employees.
BEGINNING YOUR STAY, CHECKING IN AND CHECKING OUT FOR ROOMS
Arrival. In order to ensure compliance with physical distances, check-in operations must be carried out by only one Guest per household. To ensure safety and avoid contact between baggage of different Guests, the transport of the same can be done independently by the Guests with the trolleys available in the arrival area. Alternatively, you can ask for assistance from our porters. Arrival and departure on Sunday, unless otherwise specified on the price list. Room-keys will be available from 2.30 p.m. to 4 p.m. on your day of arrival. The half board treatment includes breakfast and dinner, if you have booked the Full Board supplement, please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request); if the stay starts with lunch, the last meal included is breakfast. We cannot guarantee an early availability in case of a stay starting at lunch. Special ready room: bookable, subject to availability, room delivery from 10 a.m. to 12 p.m. (room delivery time at the discretion of the Hotel). In addition to the room ready, it is possible to buy lunch on the day of arrival for € 18 instead of € 32 (including for those who choose Full Board). The departure. On the day of departure the rooms must be vacated by 10 p.m. Check-out operations must necessarily be carried out the day before departure.
Upon your arrival, you will be given a Smart Card: a prepaid card that must be used for payment at the bar and restaurant. Any unused residual amount on the card will be returned.
PROVIDING I.D. ON ARRIVAL
On arrival valid documentation certifying the identity of all components of booking, including children of any age, must be presented pursuant to article 109 of the Unified Text of the Public Safety laws. In the absence of adequate documentation the Hotel may only be able to apply any discounts related to a higher age bracket.
SERVICES NOT INCLUDED IN THE PRICE
Please note that Ski School courses, ski-hire, skipasses (which may be purchased in the Hotel itself), Luxury Ski Box, excursions, transfers, laundry service, else shown on the price list are not included and are charged separately.
Smoking is prohibited in the rooms, closed rooms and on the porch.
SUMMER HOLIDAYS 2020
4-STAR VILLAGES AND 5-STAR HOTEL
FREE AND DISCOUNTS FOR CHILDREN AND TEENS AGED UP TO 18 (except Kalidria Hotel & Thalasso SPA)
Free and discounts for children in 3rd, 4th and 5th bed. Aged 0-3 can stay free of charge, including cot and baby kitchen/baby feeding facility. Children aged 3-8 can stay free of charge in 3rd bed at Sibari Green Village, Serena Majestic Hotel and Calanè Village; other villages offer discounts up to 80%. Children aged 8-18: 50% discount at Sibari Green Village, Serena Majestic Hotel and Calanè Village; in other villages, discounts from 60% to 25%, according to age.
CHILDREN’S STAY (except Kalidria Hotel & Thalasso SPA)
Discount application: ages are for years not completed at the time of stay (for example, the discount 0-3 years will apply to children who have not yet reached the third year of age). Minors. In case of minors not accompanied by a parent or other authorized person, please contact the Booking at 085.8369777.
1 ADULT + CHILD (except Kalidria Hotel & Thalasso SPA)
Discounts are available for children in 2nd bed, in a room with an adult. In the presence of more than one child, the offer applies to one child only, applying to the others the reductions provided in 3rd, 4th and 5th bed. Offer subject to limited availability and valid in the presence of only one adult per family.
BLUSERENA SHORT STAYS (except Kalidria Hotel & Thalasso SPA)
Stays shorter than a week can be booked at www.bluserena.it/quote, as Full Board “Più” treatment and in Classic room (prices are shown under “Short Stays” in the Price list of each Village), included free “Club Card” membership card. Short stay reservations are limited to number of rooms and are subject to availability. In case of extended stay, starting from the 5th night, the price list will be applied and the Club Card will be available upon payment.
ON HOLIDAY WITH YOUR DOG
In all Bluserena Villages (except Serena Majestic, GranSerena Hotel and Kalidria Hotel & Thalasso SPA) allows you to bring your little dog (only small dogs 10 kg max accompanied by a health certificate are allowed). The dog will stay in the garden of your Classic room, equipped with a dog bed and bowls for food and water, walk around the village in the reserved areas and on specific paths (e.g., not on the beach, in the restaurant and in the village square) with a muzzle and on a leash. At Alborèa Ecolodge Resort, Ecolodge Suite Classics which can host small dogs are available, with a dedicated and fenced area equipped with a dog bed and bowls. Dog food is not provided. The availability is limited and no other animals are allowed. Guests staying with a small dog must comply with the regulations sent in the booking confirmation stage.
At Kalidria Hotel & Thalasso SPA, small dogs (5 kg max) are allowed. Not allowed other animals or dogs of higher weight.
For information and bookings, please visit www.bluserena.it/quote or contact Bluserena Booking office calling (0039) 085 8369777. A deposit of 10% of the total amount will be requested upon confirmation; the balance must be paid before the start of the holiday, within 21 days. Payments can be made by bank transfer or by credit card through the area www.bluserena.it/perchihaprenotato. Electronic invoices will be issued for the amounts settled before arrival. Official receipts will be issued for services settled at the Hotel as Bluserena has telematic cash registers. If you would also like an invoice for payments made at the Hotel, you can only request one before paying directly at the Hotel by providing all the necessary details: surname and name or title, VAT registration number or Tax Code, sdi code (ie. Italian Interchange System) or PEC (ie. certified email). For tax reasons, under no circumstances can invoices be requested after payment.
GUEST CANCELLATION PENALTIES
The following cancellation fees are applied on the total amount of the booking:
- cancellations up to 21 days before arrival: 10%;
- cancellations from 20 to 10 days before arrival: 50%;
- cancellations from 9 to 4 days before arrival: 75%;
- cancellations from 3 to 0 days before arrival: 100%.
In case of delayed arrival or early departure, the full tariff for the stay booked will be charged.
MODIFICATION/CANCELLATION BY BLUSERENA
Bluserena reserves the right, even when the season is underway, to close the facilities that have been booked or to delay their opening for any reason and/or cause. It is understood and accepted that as an alternative in such circumstances Bluserena may offer: (I) rebooking at different Bluserena facilities; (II) a voucher for the entire amount received by Bluserena that can be used by 31.12.2021 at Bluserena facilities. Guests must declare themselves satisfied, accepting the abovementioned conditions and waiving any other claim, including claims to compensation. Bluserena also reserves the right to make changes to the services described in these conditions, if required by the relevant authorities because of the COVID-19 emergency, or, in any case, at Bluserena’s discretion in order to limit the risk of contagion and/or ensure the safety of guests and employees.
CHECKING IN AND CHECKING OUT FOR ROOMS AND BEACH UMBRELLAS
Arrival. In all Bluserena Villages except Serena Majestic Residence: On the day of arrival the rooms and beach umbrellas are available from 2.30 p.m. and guaranteed by 4.00 p.m. The stay begins with dinner and the price will include lunch on the day of departure (on request it can be replaced with a travel basket). It is possible to start your stay with lunch and end it with breakfast on the day of departure, stating it at the time of booking (the rooms will still be available from 2.30 p.m.).
Serena Majestic Residence: apartments and beach umbrellas will be available from 2.30 p.m. by 5.00 p.m. on the day of arrival, equipped with bed linen and towels (not table linen). Guests are responsible for cleaning and bed linen and towels are changed weekly. Final cleaning of the apartment on departure must be paid for; cleaning of the cooking area is the Guests’ responsibility.
Departure. On the day of departure, rooms (apartments in Serena Majestic) and beach umbrellas must be returned by 10.00 a.m. (at Alborèa Ecolodge Resort, on the day of departure, rooms and beach umbrellas must be returned by 11.00 am.). On arrival and departure Guests can use the changing rooms with showers, laundry and hairdryer (except Serena Majestic, Calanè Village and Alborèa Ecolodge Resort) and the unsupervised left luggage area. By reserving our “Late Check-out” option (fees apply, limited availability) rooms and beach umbrellas are available until 2.15 p.m. on the day of departure (Late Check-out can be requested upon booking or booked on site within 2 days before the departure).
At the Kalidria Hotel & Thalasso SPA: Room keys will be available by 4 p.m. on your day of arrival. On the day of departure, rooms must be returned by 11 a.m. By booking our “Delayed Check-out” option (upon payment, availability limited) rooms are available until 2.15 p.m. or 6 p.m. on the day of departure. Available on request and subject to limited availability. Delayed Check-out until 2.15 p.m. € 50 per room; until 6.00 p.m. € 100.
SMART CARD (except Kalidria Hotel & Thalasso SPA)
Upon your arrival, you will be given a Smart Card: a prepaid card that must be used for payment at the bars, restaurant and Punto Blu. Any unused residual amount on the card will be returned. The Smart Card will also include the credit for the included services in the All Inclusive Extra and “Club BluserenaPiù” offers: please show your Card to use it.
At Sibari Green Village and Torreserena Village it's available a shuttle bus to/from the beach (not equipped with ramps for wheelchairs). At Alborèa Ecolodge Resort, Kalidria Hotel & Thalasso SPA, Valentino and Calanè Villages, shuttle bus service runs to the beach (takes about 8 minutes).
Upon arrival it is compulsory to show the documents certifying the identity of all booking components, including minors of any age, in accordance with art. 109 of the Consolidated Law on Public Safety. If this is not the case, the Hotel will apply the higher age group discount.
The personal data provided will be treated in accordance with Legislative Decree Reg. (EU) no. 2016/679, as reported in the information attached to this document and available at www.bluserena.it/en/informativa-privacy.
SERVICES AVAILABLE UPON PAYMENT
In addition to what is indicated in the price list: individual sports lessons, excursions, transfers (where available) some services of the Bluserena SeaSport, car and bike rental (where available), Diving (where available). Mini farm and mini riding-school (where available). Bluwellness services, Torre Canne Thermal Baths services, Ethra Thalasso SPA and Ethra Reserve services, Wellness Center services at Is Serenas Badesi Village. Medical assistance outside consulting hours and outside the doctor’s surgery.
Smoking is prohibited in the rooms, closed rooms and on the porch, in the pine forest and in the woods, in the amphitheater, in busy areas and games areas with stay children.
4-STAR VILLAGES AND ALBORÈA ECOLODGE RESORT 5-STAR
Bluserena guests can choose between two board formulas, "Più" and "Extra".
FULL BOARD “PIU” - BLUSERENA FULL BOARD TREATMENT (AND MUCH MORE)
Main restarant: buffet breakfast with a jug of coffee, buffet service lunch and dinner with show-cooking, filtered tap water and draught wine. The same seat is reserved for the whole week at tables for 8-9 people, often with other Guests (Guests in “Comfort” rooms have reserved tables except Serena Majestic. At Valentino Village, guests in Premium, Comfort or Suite rooms have reserved tables). Children’s lunches in the mini, teeny and junior clubs from 8 June to 12 September 2020 (at Serena Majestic Guests in “Residence” upon payment), at Calanè Village reserved lunches only Children to mini club. Snacks available on the beach from 11am to 12.30am (except Hotel Serena Majestic).
At Calaserena Village, Torreserena Village and Serenè Village is available “Il Giardino”, a shaded area outside the main restaurant with reserved table for family; free service, subject to limited availability, to be booked at the same time as the holiday confirmation for the entire period of stay, for both lunch and dinner. In case of bad weather conditions the accommodation will be in the central restaurant, on the second seating.
At Serenè Village, Sibari Green Village and Is Serenas Badesi Village: La Braceria on the beach and the restaurant gourmet Il Gusto, both one open for lunch at least one of them open for dinner. Calaserena Village, Torreserena Village, GranSerena Hotel and Serenusa Village offer the restaurant Il Gusto. At Valentino Village and Calanè Village: restaurant on the beach Scirò and a grill-house/pizzeria Ethra. At Serena Majestic in Abruzzi: “Gulliver” pizzeria. All with reserved tables for families, free access (except Gulliver Pizzeria at Serena Majestic for Guests in “Residence”), which are open from Monday to Saturday from 08 June to 12 September 2020 (details in the Restaurants and Bars section). Customers in Full board "Più" are entitled to a one access per person for a 7 night . This service is subject to limited availability, possibly operating on a sittings basis consisting of various time slots and can be booked in the Village one day in advance.
Bar: filtered tap water available.
Beach: a reserved beach umbrella with a sunbed and a deck-chair for each family.
Baby Kitchen/Baby feeding facility: Parents who prefer to cook and prepare meals for their children can use the large Baby kitchen/Baby feeding facility which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes.
Unincluded items can only be paid for by Smart Card.
5-STAR ALBORÈA ECOLODGE RESORT
In the Centrale Restaurant: a buffet breakfast coffee from automatic dispensers with coffee beans, a buffet lunch and dinner service with show-cooking, filtered tap water and draught wine. It is possible to replace the lunch buffet with a packed lunch at the beach bar (to be booked on site, subject to availability). In addition to the central restaurant, Guests can use the Ethra Pizzeria (in the Valentino Village area, open for dinner from 08.06 al 12.09.2020 from Monday to Saturday), or the seaside Mediterraneo restaurant with light menù, open for lunch from 08.06 al 12.09.2020. Both can be reserved in the Village one day in advance, however they are subject to limited availability. Customers are entitled, for each Restaurant, to an access per person for stays of at least 7 nights (see details in the section Restaurants and Bars).
Bar: micro-filtered water.
Beach: A beach umbrella with two sunbeds and beach towels is reserved for Guests (aged 3+).
Baby Kitchen/Baby feeding facility: Parents who prefer to cook and prepare meals for their children can use the large baby kitchens/Baby feeding facility which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes.
Unincluded items can only be paid for by Smart Card.
“EXTRA” - BLUSERENA’S ALL-INCLUSIVE OFFER
This option can be booked for at least 7 nights (and for all the people included in the booking). It includes strictly individual drinks, which can be enjoyed up until to 2.00 p.m. on the day of departure. Drinks are always served in a glass. As well as the services included in the Full Board "Più" treatment, we offer the following beverage consumption options:
At the main bar. Espresso, cappuccino, decaffeinated coffee and barley coffee. We also offer cappuccino with soy milk, white and spotted milk, Ginseng flavoured coffee, American brewed coffee, caffè corretto (or “espresso corretto”), cream coffee. Herbal teas are on hand, draught or on the tap drinks in 20 cl glasses are available too. We offer a choice of ice cold lemon or peach teas, lemonade, tonic water, citron juice, chinotto and gassosa, orange soda, coke; fruit juices (pineapple, A+C+E, peach, apricot, red orange and pear), syrups (cherry, almont milk, mint and orgeat), mineral water (glass), draft beer in a 20 cl glass, granite, one white and one red wine, or prosecco are also offered; liqueurs, aperitifs, vermouth, grappa and amari are also available. Cocktails, Champagne and all alcoholic beverages (grappe, liqueurs and sparkling wines) defined as special on the bar price list are excluded.
Bar restaurant point. Espresso and cappuccino, decaffeinated coffee and barley coffee. Cappuccino with soy milk; white and spotted milk. At lunch and dinner from 3 years old and up, an on the tap drink is served: the drink, (one drink per person) comes in a 40-cl sized cup and orange juice, beer and coke, may be chosen.
At Serenè Village, Sibari Green Village and Is Serenas Badesi Village: La Braceria on the beach and the restaurant gourmet Il Gusto. At Calaserena Village, Torreserena Village, GranSerena Hotel and Serenusa Village: Il Gusto. At Valentino Village and Calanè Village: restaurant on the beach Scirò and a grill-house/pizzeria Ethra. At Serena Majestic in Abruzzi: “Gulliver” pizzeria. All free, open from Monday to Saturday from 08 June to 12 September 2020. This service is subject to limited availability, possibly operating on a sittings basis consisting of various time slots and can be booked in the Village one day in advance. Guests who booked “Extra” offer are entitled to a maximum of two accesses per person for stays of at least 7 nights (see details in the section Restaurants and Bars). This service also includes one beach towel per person (12 years of age and up), which is exchanged for a clean towel weekly (more frequent towel changes have an extra cost). To access the services, Guests need to use the provided Smart Card and wear the special bracelet. Extra Formula cannot be used to offer beverages to third parties. The formula can be revoked by the Customer at any time, but it also can be revoke by Bluserena in cases where Regulation infringements have been ascertained; in either of the aforementioned situations, the Full Board "Più" prices will be reinstated. Extra Formula is subject to limited availability.
5-STAR ALBORÈA ECOLODGE RESORT
This option can be booked for at least 7 nights (and for all the people included in the booking). It includes strictly individual drinks, which can be enjoyed up until to 2 p.m. on the day of departure, by smart card. Drinks are always served in a glass. As well as the services included in the Full Board “Più” treatment, we offer the following options:
At the main bar. Espresso, cappuccino, decaffeinated coffee and barley coffee. We also offer cappuccino with soy milk, warm milk and coffee with a dash of milk, Ginseng flavoured coffee, American style coffee, coffee with a tot of liqueur (or “espresso corretto”), cream coffee. Herbal teas are on hand, draught or drinks on tap in 20cl glasses are available too. We offer a choice of ice cold lemon or peach teas, lemonade, tonic water, lemon juice, root beer and fizzy drinks, orange soda, coke (or pepsi at the Hotel’s discretion); fruit juices (pineapple, A+C+E, peach, apricot, red orange and pear), syrups (cherry, almond milk, mint and orgeat), mineral water (by the glass), draught beer in a 20 cl glass, slush drinks, one white and one red wine, or prosecco are also offered; liqueurs, aperitifs, vermouth, grappa and bitters are also available. Cocktails, Champagne and all alcoholic beverages (grappas, liqueurs and sparkling wines) defined as “special” on the bar price list are excluded.
In the main restaurant: buffet breakfast, Quick-stop café point, lunch and dinner Guests (aged 3+) can choose a 40-cl sized draught drink from orange juice, beer or coke (or pepsi at the Hotel’s discretion). Guests who booked Extra Board can use the Ethra Pizzeria (in the Valentino Village area, from Monday to Saturday from 08 June to 12 September 2020) and the seaside Mediterraneo restaurant. For each restaurant, Guests are entitled to a maximum of two visits per person per week (details in the Restaurants and Bars section). To access the services, clients need to use the Smart Card provided and wear the special bracelet. Extra Formula cannot be used to offer beverages to third parties. The formula can be revoked by the customer at any time, but it can also be revoked by Bluserena in cases where Regulation infringements have been ascertained; in either of the aforementioned situations, the Full Board "Più" (Plus) prices will be reinstated. The Extra Formula is subject to limited availability.
Membership is required (except at Alborèa Ecolodge Resort; compulsory at GranSerena Hotel from 24.05 to 13.09. 2020) for people aged three and allow use of the sports field and equipment, beach services, and to take part in tournaments and group classes, as well as services of the Serenino, SereninoPiù, Serenup and Serenhappy Clubs.
Entertainment and show free entertainment and evening shows, games, dancing and parties available for the Guests.
Catering service rich, varied and of excellent quality, menù with of at least 25 dishes. Our chefs will help you discover the regional territory by offering you the typical traditional dishes and, with the Show Cooking, they will entertain you by cooking in front of the audience. All main restaurant rooms are equipped with air-conditioning. At Calaserena Village, Torreserena Village and Serenè Village is available "Il Giardino", the outdoor area of the central restaurant, shaded and with tables reserved for families; free service, subject to limited availability, to be booked at the same time as the holiday confirmation for the entire period of stay, for both lunch and dinner. In case of bad weather conditions the accommodation will be in the central restaurant, on the second seating. At Serenè Village, Sibari Green Village and Is Serenas Badesi Village: La Braceria on the beach and the restaurant gourmet Il Gusto, both one open for lunch at least one of them open for dinner. At Calaserena Village, Torreserena Village, GranSerena Hotel and Serenusa Village: Il Gusto, open for dinner and lunch. At Valentino Village and Calanè Village: restaurant on the beach Scirò and a grill-house/pizzeria Ethra open for dinner. . At Alborèa Ecolodge Resort, the seaside Mediterraneo restaurant, open for lunch, and Ethra Pizzeria (in the Valentino Village area). At Serena Majestic in Abruzzi: “Gulliver” pizzeria, open from 08.06 to 12.09.2020 (upon payment). All with reserved tables for families, free access (except Gulliver Pizzeria at Serena Majestic for Guests in “Residence”), which are open from Monday to Saturday from 08 June to 12 September 2020. This service is subject to limited availability, possibly operating on a sittings basis consisting of various time slots and can be booked in the Village one day in advance. Customers are entitled to a one accesses per person for a 7 night; (details in the Restaurants and Bars section). Guests in Extra Formula are entitled to a maximum of two visits per person per week (details in the Restaurants and Bars section). Availability while seats last.
BABY KITCHEN/BABY FEEDING FACILITY
Parents who prefer to cook and prepare meals for their children can use the large baby kitchen/baby feeding facility which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes. Facilities include electric hobs, fridge, sink, tables, chairs, high-chairs, pots and pans, bottle-warmer, microwave oven, blender, sterilizer and homogenizer. At main mealtimes vegetable and meat broths, vegetable puree, small pasta, slices of meat, fish fillets, ham, dairy products, fresh fruit, fresh milk, soy milk, rice milk, lactose-free milk, yogurt, jams, tea, chamomile tea and biscuits are available. Baby foods, processed cheeses and powdered and liquid baby milk are not provided (at GranSerena Hotel, baby kitchen/baby feeding facility, is available from 24 May to 13 September 2020; at the Serena Majestic Hotel Residence, a baby kitchen/baby feeding facility is available for guests with the Hotel formula and Half Board and Full Board Residence formula).
Bluserena is particularly careful to its Guests’ wellbeing, both in the offer and in the correct information on allergens, in particular for anyone who has an intolerance to gluten (Serenè Village is AIC-certified), lactose and eggs. Although it is not possible to offer customized and tailor-made menus for each Guest, we can ensure the following: GLUTEN. At Serenè Village, in Calabria, there is an AIC (Italian Association for Celiac Disease) certified menu for our celiac friends from 14 June to 12 September 2020: packed products (tarts and crispbread) and a salami for breakfast, three appetizers, two starters, two main courses and a dessert for lunch and dinner. The restaurant in all the Bluserena Villages offers packed products (tarts and crispbread) and a salami for breakfast, as well as a first course, second course and dessert for lunch and dinner made with gluten-free ingredients (all meals, however, are prepared in a unique kitchen, therefore with possible contamination). LACTOSE AND EGGS. The restaurant in all the Bluserena Villages offers lactose-free and egg-free packed products (tarts, crispbread, yogurt and milk, which is also available at the main café) for breakfast, as well as a first course, second course, a salami, a cheese and a dessert for lunch and dinner without lactose and eggs. In the baby kitchen/baby feeding facility you can find: soy milk, rice milk and lactose-free milk. However total absence of contamination cannot be guaranteed as there is a single kitchen (except packed products and a AIC certified menu at Serenè Village).
SHOWS AND ENTERTAINMENT
The contagious cheerfulness of the 40/50 members of our professional, entertainment staff who are on the ball but never pushy, will make your holiday unforgettable and fill it with hours of fun. Bluserena entertainment staff does not only offer fun, but also accurate and reliable, designed to meet the needs of adults and children, ranging from sports to entertainment, from hiking to childcare and evening shows, games, parties.
Evening entertainment includes musicals, cabaret and variety performances. When the lights go down, the magic begins! Large amphitheatres, with professional equipment, provide a vast selection of shows. Attention is paid to every detail regarding the choreography, the costumes, video projection and the live performances which vary from night to night - all of which will make your stay unforgettable. Guests of the Alborèa Ecolodge Resort can use the entertainment and show services and be involved in sport activities and entertainment available in the 4-star Villages.
The Bluserena Talent extravaganza is here. The whole family can show off their talent and take part in an exciting challenge in their Village, between different Villages, and on social networks. The very best will take part in the grand final in September, as Bluserena Talent Guests, where votes will be awarded by a special jury of television personalities, singers and comedians. Start getting ready for your performance now.
Dance lovers will find every day the MixCaraibico dance lessons including Salsa, Merengue and Bachata. Don’t miss our group dancing events and, every night, enjoy our ballroom dancing.
BLUSERENA SPECIAL GAME
At Calanè Village, Serenè Village, Serenusa Village, Torreserena Village, Serena Majestic. Giant inflatable paths, obstacles and fun tests of skills in the pool will put to the test our super guests.
The great teams game where each player, in an obstacle course, equipped with an infrared weapon (totally harmless) connected to sensors, should have to hit as many opponents as possible to make their team win. Available from 15.06 to 12.09.2020.
TOURNAMENTS AND PERFORMANCES
Many sports tournaments and tournaments card-games (Scala Quaranta, Poker Texas Hold’em, Burraco, Briscola, Scopone), board games, performing of songs, sketches and much more. From 10 to 13 September 2020, the best customers will challenge in one of the Bluserena Villages.
SPORT AND SPORT ACTIVITIES
ACTIVITIES AND LARGE FITNESS AREAS RUN BY QUALIFIED TRAINERS
There is a modern indoor fitness area, with the assistance of qualified trainers at specific times. Our facilities are equipped with isotonic machines, dumbbells, treadmills and spinning bikes, and feature a rich program of group exercise classes, run by our trainers (at GranSerena Hotel from 25.05 to 12.09.2020) both in the fitness area and outside: from Pilates, Stretch and Tone, Aquagym, Total Body, Nordic Walking, Suspension Training, Drumstick Fitness and Cross Training (new for summer 2020). The fitness area of the Torreserena Village is equipped with a climbing wall. The gym in the Serena Majestic Hotel and Calanè Village does not have trainers.
FOOTBALL, TENNIS, BASKETBALL, SWIMMING POOLS, NAUTICAL SPORTS AND MORE
Bluserena Villages are rich in sports facilities: pools for swimming (except at the Sibari Green Village and the Calanè Village), 8-a-side football fields (except at the Serena Majestic Hotel, the Calaserena Village, Calanè Village and the GranSerena Hotel) football fields with artificial turf and lighting, tennis courts and basketball (except at the Calaserena Village and Torreserena Village), beach tennis (except at the Calaserena Village) and beach volley on the beach. From 2020, Paddle Tennis (at Torreserena Village, Granserena Hotel, Serena Majestic and Is Serenas Badesi Village), Beach Golf, from 15.06 to 12.09.2020 (at Calaserena Village, Torreserena Village, Sibari Green Village and Serenè Village). The fitness area in the wood and children aged 6-12 can enjoy an acrobatic path among the trees. On bridges and suspended ropes with safety devices and helmet at the Serenè Village and the Torreserena Village. And more, archery, Target Shooting, table tennis and bowling courts. Our Guests can attend collective and individual swimming lessons (except at the Sibari Green Village. Guests of the Calanè Village can also take part at the adjacent Valentino Village) sailing, tennis and archery lessons: sailing, tennis and archery from 1 June to 12 September 2020. Group and individual lessons of windsurfing. Fees apply to all individual lessons.
EVERY WEEK TOURNAMENTS AND CHALLENGES
Every week there will be challenges and tournaments of five-a-side football, beach volley, beach soccer, beach tennis, bowls and much more.
The Watersports Club. In all Bluserena Villages, there are free group lessons for adults and children in sailing and windsurfing, and charter tours introducing you to sailing, run by qualified instructors. Fees apply to intensive and individual lessons in windsurfing and sailing (Baby Boats are available for very young guests, except the GranSerena Hotels and Serena Majestic). There is no charge for the use of canoes, paddle surfboards, pedalos (except at the Calaserena Village), sailing boats and windsurfboards (not when group lessons are scheduled). Fun speedboat tows (upon payment) exept to the Calaserena Village, the Serenè Village, the GranSerena Hotel and Serena Majestic. There are trips on boats or dinghies at the Calaserena Village, the Serenè Village, the Torreserena Village, the Alborèa Ecolodge Resort, the Calanè Village and the Valentino Village, upon payment.
The Diving Center in the Calaserena Village in Sardinia, a "5 STAR RESORT IDC", is qualified to issue any level of PADI certificate; offers scuba-diving courses, even for children, splendid dives that leave from the Village, equipment hire and oxygen tank refilling are all available. The internal diving at Is Serenas Badesi Village and the diving of the Serenè Village, in Calabria, affiliated to Le Castella (8 km from the Village), are both authorized to issue licenses for all levels. Diving courses for adults and children, dives, oxygen tank refilling and equipment rental are all available.
CHILDREN, TEENAGERS AND FAMILIES
THE CLUBS FROM CHILDREN AND TEENAGERS
Children can be looked after by our entertainment staff that will get them involved in games, creative and educational activities and sports. Our Serenino, SereninoPiù, Serenup and Serenhappy Clubs are tailored to permit parents to safely leave their children with our professional entertainment staff. Creative-play activities, games, workshops are provided. All services listed below are available from 08.06 to 12.09.2020 except the Serenino and SereninoPiù Club which are available throughout the summer season. Alborèa Ecolodge Resort Guests can take advantage of the common services and children’s Clubs of the adjacent 4-star Villages. At the Calaserena Village and Sibari Green Village, parents can rely on qualified staff to take care of their 12 to 36 months old children. The staff will entertain children in the play area and take care.
SERENURSERY, 12 - 36 months
A relaxing holiday for Mum and Dad, for children aged 12 to 36 months “left in safe hands” by qualified and carefully selected girls from our staff in the friendly and safe air-conditioned Nursery. This staff will entertain children in the play area and take care of them in the air-conditioned napping area and in the baby-changing station, equipped with all that is required to ensure their comfort and hygiene. They will enjoy snacks, entertain children in the play area and take care of them in the napping area and baby-changing station. Parents will just have to provide bibs, baby’s bottles and dummies, anti-slippery socks, sunblock and diapers. Parents can take part in some of the activities dedicated to their babies. The service is available, upon payment, every day except Sundays, from 9am to 12.30pm and from 3.30 to 6.30pm, in the Sibari Green Village and Calaserena Village from 29 June to 12 September 2020. Serenursery can be booked for half a day (specifying at the time of booking if the client desires the service in the morning or afternoon).
SERENINO CLUB, Mini Club, 3 - 5 years
Children aged 3 to 5 may join the Serenino Club. Expert staff, exclusive, safe, colourful spaces tailor-made for kids, for a holiday filled with sea, games, creative workshops and performances in the theatre, just like young stars. Every evening kids can explore the magical world of Serenella the Ladybird and her Super Friends, with the Serenino Dance parties and all the adventures to be had in Serenino Wonderland. Baby gym, with fitness activities that are a lot of fun. Bluserena Musical School, every week kids will have fun acting, dancing and performing on stage just like real stars! Mini Chef, children will turn into chefs and make pizzas using flour and a lot of fun. Children in the Serenino club can have lunch with the entertainment staff and all new little friends from 08.06 to 12.09.2020. A fun, safe and peaceful holiday: the staff of our Mini Club is carefully selected and appropriately trained, the whole Serenino area (playground, swimming pool, house) is fenced. On Bluserena Village beaches there is an area set aside for in Serenino Club kids: the safe “Serenella Beach” with all the facilities you could need, reserved and well-equipped. The club is open every day except Sunday from 09.30 am to 06.30 pm (on Monday open from 09.00 am).
SERENINOPIÙ CLUB, Mini Club, 6 - 10 years
SereninoPiù Club is the club for 6 to 10-year old children. All the activities of SereninoPiù are designed for entertaining older children who, as well as taking part in the activities of the Serenino Club, can enjoy several creative activities. Kids in SereninoPiù can also enjoy the fun of Serenino Dance along with Serenella the Ladybird. Mini Chef, children will turn into chefs and make pizzas using flour and a lot of fun. We will get into the magical world of Serenella and her Super Friends. The strength of Superblu and the speed of Nanoflash, together with the magic of Serenella, will always unmask Astromonster and its wickedness. Thousands of adventures, colourful events and surprises in Serenino Wonderland. Every week, Bluserena Musical School for acting, dancing and performing on stage like young stars! Adventure Park at Torreserena Village and Serenè Village. SereninoPiù kids can also have lunch with the entertainment staff and many new little friends from 08.06 to 12.09.2020 (at Serena Majestic Guests in “Residence” upon payment). The club is open every day except Sunday from 09.30am to 06.30pm (on Monday open from 09.00am). Children aged 10 may choose between SereninoPiù and Serenup.
EVENING SERENINO, Mini Club, 3 - 10 years
Kids 3- to 10-year old children can spend carefree and fun evenings with their new friends, continuing the activities with the qualified assistance of our staff and a programme consisting of games, themed parties and much more. The service is available in all Bluserena Villages, every day except Sundays, from 9.30 to 11.30pm, from 8 June to 12 September 2020.
SERENUP, Mini Club, 11 - 14 years
Sea, sports, music, dance, theatre, and workshops for a stimulating and exciting holiday, together with many new friends with parties, games and sports. Many possible activities, including football practice, modern dance school and sailing and canoeing courses. Rap & Freestyle, Bluserena gives kids the chance to learn how to improvise rap and freestyle, taking part in a show on stage at the end. Blaster Challenge, an exclusive activity for everyone, young and old, colorful and trendy toy weapons, trials and many obstacles to overcome to achieve victory. SleepOver, the joy of feeling “grown-up” having dinner under the stars and, spending the night in a tent, camping in the protected area of the Village with our staff and many new friends. Pizza on the Beach, after the evening show, we offer, together with our entertainers, pizza on the beach, and general fun and games. Seaside Pic-nic, the pleasure of partaking in a real pic-nic on the beach, with our entertainers and lifeguards. SportUp, great attention to the world of sport. The kids will be supervised by our coaches who will support their personal interests and note progress and goals in an exclusive "sports passport". Additionally, Football School and Modern Dance School. Our youngest guests can have lunch with our entertainers and many new little friends. SerenUp is available in all Bluserena Villages every day except Sundays, from 9.00 to 12.30pm and from 3.00 to 07.00pm, from 8 June to 12 September 2020 (at the Serena Majestic Hotel Guests in “Residence” upon payment); Calanè Village teenagers guests can use the adjacent Valentino Village SerenUp. 14 years old teens may choose to register for SerenUp or SerenHappy.
SERENHAPPY, Mini Club, 14 - 17 years
As well as sea and sports, kids of the SerenHappy club can enjoy a very rich programme of activities. Rap & Freestyle, Bluserena gives kids the chance to learn how to improvise rap and freestyle, taking part in a show on stage at the end. Night under the stars, the emotion of spending the night in a tent with friends, having a moonlit dinner. Entertainer for a day, every kid will have the chance to enjoy a unique experience: they will officially be part of our entertainment staff, our entertaining staff, wearing the uniform and taking part in the activities like real professionals, from the morning to the night. Battle Royale: following the trend of the most popular interactive video games of the moment, we unleash a super challenge where everyone is protagonist! Colorful toy weapons, amulets and protections, lots of cunning and agility... and the victory will be ours. SerenHappy kids can have lunch with our staff and many new friends. SerenHappy is available in all Bluserena Villages, every day except Sundays, from 9.00 to 12.30pm and from 3.00 to 07.00pm, from 8 June to 12 September 2020 (at Serena Majestic Guests in “Residence” upon payment); Calanè guests can enjoy the SerenHappy at the adjacent Valentino Village.
Kids and teens (aged 3+) can take part in group lessons of swimming with the 2020 news mermaiding, with expert instructors (except Sibari Green Village; guests of the Calanè Village can use the swimming school of the adjacent Valentino Village).
DANCE SCHOOL AND RHYTHMIC GYMNASTIC, 5 - 14 years
Girls aged 5 to 7 can attend of rhythmic gymnastic courses. Girls aged 8 to 14 can take part in modern dance courses. The uniform is provided by Bluserena. Service available from 08.06 to 12.09.2020 in the afternoon. Courses designed and managed by professionals, with performances at the weekend.
The whole family will have fun with the bluserena circus, learning the fundamentals of circus acts, juggling, acrobatics and clowneries. Service available in all Bluserena Villages from 08.06 to 12.09.2020.
Bluserena “wild”, wild fun in total safety. At Serenè Village and Torreserena Village, children aged 6-12 can go on an exciting new adventure on the bridge trail through the trees (minimum height 110 cm – maximum height 150 cm). Children will be appropriately assisted by our staff, secured with a sling and provided with safety devices and helmet.
MINI ANIMAL FARM AND MINI RIDING SCHOOL
At Calaserena Village, children will be happy to have a close look to several animals like an the donkeys, tibetan goats, and peacocks and will enjoy a ride on our ponies (pony ride upon payment). At the Serenusa Village, mini riding school upon payment.
At Torreserena Village children and adults, followed by a trainer, can have a try at a climbing wall and learn the techniques of this sport in a totally safe environment.
SWIMMING POOL WITH WATERSLIDES AND AREA PLAY WITH GIANT PLAYS
In the Bluserena Villages, families can enjoy a large swimming pool with waterslides (except the Calanè Village, Valentino Village and Alborèa Ecolodge Resort), as well as a swimming pool for swimming (except the Calanè Village and Sibari Green Village), a big park for kids with large games, trampolines, swings, slides and much more. At Calanè Village swimming pool with sea water, whirpools and water games; at Valentino Village two large swimming pool, one with space for swimming, one of seawater and water games, both with whirpools. At Alborèa Ecolodge Resort, seawater swimming pool, whirpool and water games.
A beautiful area with cool and colourful water games, where kids (children aged 4-12) can play among water jets, fountains and slides, pirates’ ship, water cannons and more… at Serena Majestic e Sibari Green Village is not available; kids of the Calanè Village can use the spray park of the adjacent Valentino Village.
CHILDREN WITH PARENTS IN THE MINI CLUB SWIMMING POOL
Children aged 0-6 who are not in the mini club can access the club’s swimming pool at specific times, with their parents. there is no assistance service.
The exclusive Serenella kit for children: a large Serenella soft toy (50 cm), a 100% cotton serenella bedspread with piqué weave 260x170 cm, a Serenella organic bathroom set (shampoo, bath foam, and body lotion in 100ml bottles) and Serenella sticker. The kit can be requested upon booking (limited availability) €49 each.
PEDIATRICIAN AND MEDICAL ASSISTANCE
Doctor is resident in the resort and available 24 hours a day (pediatrician from 20.06 to 05.09.2020). The doctor’s office is open at fixed times, morning and afternoon, free of charge. The visits are charged outside fixed hours and outside the doctor’s office.
Bluwellness is the area dedicated to those who want to have a holiday filled with relaxation and well-being. All Bluserena Villages offer beauty treatments, massages and personalized wellness (upon payment, which is open from Monday to Sundays). At the Serena Majestic Hotel there are beauty treatments, tanning, massages and personalized wellness. At the GranSerena Hotel, which can be accessed directly from the Hotel, Bluwellness offers health and beauty treatments (upon payment), closed on Sundays. At the Ethra Reserve guests of the Valentino Village, Calané Village, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA can use the services of the exclusive Ethra Thalasso SPA (upon payment, which is open from Monday to Sundays). Is Serenas Badesi Village has a large wellness center with massages and aesthetics cabins, salt room, ice fall, emotional tunnel, Turkish bath and Bali swimming pool. It offers an outdoor area with solarium, Jacuzzi whirpools, Kneipp path and relax area.
ETHRA THALASSO SPA
The magnificent Ethra Thalasso SPA, exclusive beauty SPA of 3,500 mq, one of the most prestigious in Southern Italy. With two seawater swimming pools, one indoor and one outdoor, Marine Aquatonic Route, sauna, Turkish bath, Jacuzzi, solarium and fitness areas, Thalasso Oasis with outdoor Jacuzzi whirpools. It offers relaxation and remise en forme programmes, basic and customized beauty treatments for face and body, massages, Thalassotherapy programmes, physical activities and body rituals, gym with Technogym equipment (services upon payment).
Directly accessible from the GranSerena Hotel, the Torre Canne Thermal Baths is one of the most beautiful Spas located directly on the sea and classified first level Super. They offer respiratory treatments (inhalations and insufflations), mud therapy, physiotherapy and rehabilitation. Booking in advance is recommended. For information and booking visit www.termeditorrecanne.it/prenota or e-mail email@example.com. Inside the Thermal Baths you can find our Bluwellness, offering beauty treatments, wellbeing and tanning treatments. The Torre Canne Thermal Baths is open from 03.05 to 18.10.2020. Close on Sunday.
BLUSERENA WITHOUT BARRIERS FOR OUR DISABLED FRIENDS
Our villages have no architectural barriers and equipped for our differently abled guests. We have rooms dedicated, reserved slots in the parking lot, in the amphitheatre and on the beach (near the walkway), and special chairs for bathing. Individual escorting service is not provided.
Free Wi-Fi connection in main public areas and in the Premium, Comfort rooms and Suite. At the Alborèa Ecolodge Resort and Is Serenas Badesi Village there is a free Wi-Fi connection in all rooms, in the communal areas and on the beach.
CONDITION OF STAY 5-STAR KALIDRIA HOTEL & THALASSO SPA
Kalidria Hotel & Thalasso SPA offers the best Italian food, with excellent ingredients and products from the rich territory of Apulia. Kalidria restaurant is available, and for lunch restaurant/grill Mediterraneo (open from 08.06 to 12.09.2020), or tasty snacks served at the bars. You can choose between Half-board and Light Lunch:
Half-board: includes buffet breakfast and à la carte dinner at the Kalidria restaurant.
Light Lunch: includes a light lunch at the beach restaurant Mediterraneo (open from 08.06 to 12.09.2020) or at the bar and Kalidria restaurant.
Bluserena takes particular care of the well-being of its Guests, both in the food products offered and in the correct information on allergens. Gluten. Breakfast at the Kalidria restaurant includes the following items: bread, rice crackers, cold cuts, cheeses, packaged items (tarts and crispbread) and food prepared in-house (croissants, biscuits) with gluten-free ingredients. Lactose and eggs. Cold cuts, cheeses, packaged items (brioches, rusks, yoghurt, milk, butter) and food prepared in-house (croissants, biscuits) with lactose-free and egg-free ingredients. Lunch and dinner. For lunch and dinner ask the maître for more information or consult the special daily menu. However total absence of contamination cannot be guaranteed regarding some intolerances as there is a single kitchen (except for the above mentioned packaged products).
Live music events. Services of Ethra Reserve: Guests of Kalidria can enjoy every evening in the theatres nearby the adjacent 4-Star Villages the shows from musicals to cabaret, variety shows, games and performances of Guests. But not only entertainment: in prime and second time dance and parties are available. Lessons in every type of dance are held every day, so that you can experience the rhythms of the whole world! From Salsa, Merengue and Bachata, not to mention line dancing and ballroom dancing. Many sports and cards tournaments (Scala Quaranta, Poker Texas Hold’em, Burraco, Briscola and Scopone), board games, singing and acting performances and more take place.
ETHRA THALASSO SPA
The Hotel also features the magnificent Thalasso SPA, exclusive beauty SPA of 3,500 mq, one of the most prestigious in Southern Italy, with two seawater swimming pools, one indoor and one outdoor, Marine Aquatonic Route, sauna, Turkish bath, Jacuzzi, solarium and fitness areas, Thalasso Oasis with outdoor Jacuzzi whirpools. It offers relaxation and remise en forme programmes, basic and customized beauty treatments for face and body, massages, thalassotherapy programmes, physical activities and body rituals.
SPORT AND SPORT ACTIVITIES
Large gym equipped with Technogym machines offering customized services and small group outdoor and indoor activities with a personal trainer. Moreover, for all the Guests of Kalidria can also enjoy the services offered by Ethra Reserve located at the adjacent 4-star Villages: Stretch and Tone, Total Body and Aquagym, Nordic Walking and Pilates, Suspension Training, Drumstick fitness and Cross Training.
SERVICES OF ETHRA RESERVE (available from 24.05 to 20.09.2020) nearby the adjacent 4-Star Valentino Village and Calanè Village: tennis courts and five-a-side football pitches, bowls, beach volley and beach tennis courts, archery and shooting, table tennis. Our Guests can take part in group to lessons of swimming, sailing and windsurf. From 01.06 to 12.09 also tennis, archery and shooting will be available. Bluserena Seasport Club, the club of Water Sports. Free lessons group for adults and kids sailing and windsurfing, charter tours introducing to sailing, with qualifies instructors are available. Intensive and individual lessons upon payment of windsurfing and sailing (Baby Boats are available for very young Guests). Free use of canoes, paddle surf, pedaloes, sailing boasts and windsurfing (not when group lessons are scheduled). Bluserena Water Fun: fun activities with motorboat towing, offer the most exciting and fun entertainment of the summer in complete safety thanks to our qualified staff and the use of approved systems (fees apply). Excursions by boat and rubber dinghy are charged extra. Golf Club Metaponto is situated a few miles from the Hotel.
SEA AND BEACH
Kalidria Hotel & Thalasso SPA has a large private beach, set in a 5-km long stretch of coast. The long and sandy beach, that can be reached by means of convenient shuttles, features the “Mediterraneo” restaurant (open from 08.06.2020) and bar on the beach. 1st row beach umbrella included for Guests staying in our Junior Suite and Suite Albachiara.
SERVICES FOR CHILDREN, TEENAGERS AND FAMILIES
Upon request and payment, a private baby-sitting service can be provided.
SERVICES OF ETHRA RESERVE. Guests of Kalidria Hotel & Thalasso SPA can enjoy the services and the kids’ clubs in the nearby 4-Star Calanè and Valentino Villages: a large play park, with a Spray park, a wonderfully colourful and cool water game park where kids up to the age of 12 can play with the water sprays and gets, fountains, slides, a pirate ship, water cannons and much more besides. Our Serenino, SereninoPiù, SerenUp and SerenHappy clubs are tailored to allow parents to safely leave their children with our professional entertainment staff. Creative-play activities, games, workshops are provided. All services listed below are available from 08.06 to 12.09.2020. The Serenino and the SereninoPiù Clubs are available from 24.05 to 20.09.2020. Children aged 3 to 5 may join the Serenino Club and for children aged 6 to 10 there is the Serenino Più Club (kids aged 10 may choose between Serenino Più and SerenUp). The Clubs are open every day, from 09.30 a.m. to 6.30 p.m. (Monday open from 09.00 a.m.), both clubs have their own specially designed area, with swimming-pool and games. Kids aged 11 to 14 can join SerenUp (kids aged 14 may choose between SerenUp and SerenHappy) and teenagers from 14 to 17 can join SerenHappy, and will be involved in games, sports activities, drama, shows, and much more. The SerenUp and SerenHappy are open every day, from 9.00 a.m. to 12.30 p.m. and from 3.00 p.m. to 7.00 p.m. Children can also participate, with qualified instructors, in our Swimming school and Mermaiding (it is for children aged 3+), in our Dance school and Rhythmic Gymnastic (for children aged 5 to 7 and modern dance for children aged 8 to 14), in our Football training (for children aged from 5 to 14) clothing/kits are supplied by Bluserena. The youngest, aged from 3 to 10, can continue having fun in our evening club, Serenino Serale, every day except Sunday, from 9.30 p.m. to 11.30p.m. (from 08.06 to 12.09.2020). The whole family will have fun with the Bluserena Circus, learning the fundamentals of circus acts and clowneries.
Baby Kitchen/Baby Feeding Facility. Parents who prefer to cook and prepare meals for their children can use the Baby kitchen/Baby feeding facility located at the adjacent 4-star Villages and 5-star Resorts which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes. Facilities include electric hobs, fridge, sink, tables, chairs, high-chairs, pots and pans, bottle-warmer, microwave oven, blender, sterilizer and homogenizer. At main mealtimes vegetable and meat broths, vegetable puree, small pasta, slices of meat, fish fillets, ham, dairy products, fresh fruit, fresh milk, yoghurt, jams, tea, chamomile tea and biscuits are available (baby foods, processed cheeses and powdered and liquid baby milk are not provided).
Pediatrician and Medical Assistance. A doctor is resident in the Hotel and on call 24 hours a day (Pediatrician from 20.06 to 05.09). The surgery is located at the adjacent 4-star Valentino Village open a few hours each day, morning and afternoon, with doctor visits free of charge. Doctor visits upon payment outside consulting hours and outside the doctor’s surgery.
KALIDRIA WITHOUT BARRIERS FOR OUR DISABLED FRIENDS
Kalidria Hotel & Thalasso SPA rooms are available for disabled people and there are reserved parking spaces and beach spaces (near the walkway). A Job chair is available in the Village, designed for use in the sea.
Connection available in all rooms, communal areas and on the beach.