4-Star Bluserena Holiday Villages

 

Quality Holidays

For over 30 years, Bluserena has been paying its utmost care and attention to offering Quality Holidays, putting the Guest at the centre of every decision and activity. All our facilities are new or constantly renewed, with a busy schedule of maintenance activities and improvements.

Attainments

Customer satisfaction amounts to 95%, and is assessed in writing on a weekly basis. For over thirty years, Bluserena has simply been a synonym for Quality.

Quality and Safety

Our food service is rich, varied and of excellent quality. And safe, too: we ensure total commitment in terms of hygiene and traceability of the food products with focus on food intolerances. The our large beaches, are perfectly equipped, they are cleaned daily and offer a constant assistance service.

Checks

The quality of the services, hygiene and safety is ensured also by analyses, assessments and measurements carried out by specifically trained staff, performing 7,500 checks on the quality of services, 3,000 instrumental assessments and 650 laboratory analyses to ensure the safety of water, swimming pools and food.


 

Tripadvisor

 

Bluserena has always meant Quality. Since 2012, our 8 4-star Bluserena Villages have received 49 Certificates of Excellence and 11 Travellers’ Choice awards for “Family Hotels”. In 2018, in Italy, 3 out of 25 Travellers’ Choice awards for “Family Hotels” were given to Bluserena (the only Hotel Company that can boast three awards). Thanks to over 15,000 Excellent and Very Good reviews received from our Guests, all the Bluserena Villages have been rated 4 and 4.5 out of 5 by TripAdvisor and Google.

Accessibility

Our villages have no architectural barriers and equipped for our differently abled guests. We have rooms dedicated, reserved slots in the parking lot, in the amphitheatre and on the beach (near the walkway), and special chairs for bathing. Individual escorting service is not provided.

Training

The ability and Professionalism of our employees are crucial factors for the application of the high standards of organization, quality and services on offer. Bluserena has always invested on the training of its employees: class training, “on-the-job” training, continuous training and specialization of the skills.

Kids Friendly Holiday

Services, equipment and comfort are designed to meet also the needs of children, kids and their parents, to provide fun as well as safety, with a constant and thorough maintenance activity.

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