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Bluserena for Quality

Bluserena for Quality
 
For over 30 years, Bluserena has been paying its utmost care and attention to offering Quality Holidays, putting the Guest at the centre of every decision and activity. All our facilities are new or constantly renewed, with a busy schedule of maintenance activities and improvements.


 
Tripadvisor
 
Training

Bluserena has always meant Quality. Since 2012, thanks to 9,700 Excellent and Very Good reviews received from our Guests, our 8 4-star Villages have received 36 Certificates of Excellence and 8 Travellers’ Choice awards from TripAdvisor.
In 2017, in Italy, 3 out of 25
Travellers’ Choice awards for “Family Hotels” were given to Bluserena (the only Hotel Company that can boast three awards).
 
The ability and professionalism of our employees are crucial factors for the application of the high standards of organization, quality and services on offer. Bluserena has always invested on the training of its employees, for over 20,000 hours/person per year: class training, “on-the-job” training, continuous training and specialization of the skills.
 

 
Attainments
 
Accessibility

Customer satisfaction amounts to 95%, and is assessed in writing on a weekly basis. For over thirty years, Bluserena has simply been a synonym for Quality.
 
Our villages have no architectural barriers and equipped for our differently abled guests. We have rooms dedicated, reserved slots in the parking lot, in the amphitheatre and on the beach (near the walkway), and special chairs for bathing. Individual escorting service is not provided.
 

 
Quality and Safety
 
Kids Friendly Holiday

Our Catering service is rich, varied and of excellent quality. And safe, too: we ensure total commitment in terms of hygiene and traceability of the food products. The our large beaches, are perfectly equipped, they are cleaned daily and offer a constant assistance service.
 
Services, equipment and comfort are designed to meet also the needs of children, kids and their parents, to provide fun as well as safety, with a constant and thorough maintenance activity.
 

 
Checks
 
   

The quality of the services, hygiene and safety is ensured also by analyses, assessments and measurements carried out by specifically trained staff, performing 5,000 checks on the quality of services, 1,500 instrumental assessments and 400 laboratory analyses to ensure the safety of water and food.
 
 


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