WINTER 2026/2027 – HOTEL SANSICARIO MAJESTIC
– SERVICES
– TERMS AND CONDITIONS OF YOUR STAY
– ADDITIONAL CONDITIONS FOR TRAVEL PACKAGES WITH FLIGHT
– RULES OF CONDUCT
WINTER 2026/2027 – HOTEL SANSICARIO MAJESTIC
SERVICES
THE HOTEL
We are located in Sansicario (TO), at 1700 m above sea level, in the heart of the Vialattea ski area. We are just 8 km away from Sestriere and 20 km from the French border. The hotel enjoys a sunny location with stunning views of Mount Chaberton.
VIALATTEA
Our hotel is in the Vialattea international ski area, where you can enjoy 249 connected slopes on your skis and 70 ski lifts, with elevations between 1,380 and 2,800 m above sea level. With 400 km of slopes for all levels, it is a paradise for skiers. Take advantage of the shuttle service that will take you from the hotel to the ski lifts and the shopping centre in just 3 minutes. In addition, there is free ski storage room with a reserved locker near the lifts.
ROOMS
There are 130 rooms and suites renovated in 2023 waiting for you, where the warmth of alpine tradition blends with modern design. The rooms are real nests of warmth and comfort. The rooms feature fitted carpet or wood flooring (the latter on request, limited availability). All rooms come with a TV with Sky, telephone, minibar, safe, bathroom with shower or bathtub, hairdryer and bathrobes for adults (change on request and for a fee). Some rooms offer stunning views over Mount Chaberton. You can choose from different types of rooms and suites:
CLASSIC
Rooms for two guests with the possibility of adding a crib. They feature a charming small balcony and a bathroom with either a shower or bathtub. Some are equipped to accommodate guests with disabilities. Also available: Classic rooms with a beautiful view of Mount Chaberton.
CLASSIC TRIPLE
Designed to host three guests. They feature a bathroom with shower or bathtub and a small balcony. In some, the balcony offers a scenic view of Mount Chaberton. Certain rooms can accommodate up to four guests, with a double bed, a single bed, a fourth bed in a sofa bed, and a bathroom equipped for guests with disabilities.
CLASSIC QUADRUPLE WITH MOUNTAIN VIEW
One-room accommodation for four guests, featuring a double bed and an armchair bed for two. A fifth bed in a sofa bed can be added. The bathroom is equipped for guests with disabilities, and the two small balconies offer a splendid view of Mount Chaberton.
SUPERIOR DOUBLE WITH MOUNTAIN VIEW
Located on the 5th floor, in the most private and intimate area of the hotel. Designed for two guests, with the possibility of adding a crib. In addition to standard amenities, these rooms offer a coffee machine and kettle with tea and herbal teas. The bathroom includes a bathtub, and the balcony offers a splendid view of Mount Chaberton.
SUPERIOR TRIPLE
Rooms for two guests with a double bed and the possibility of adding a third single bed. In addition to other amenities, they include a coffee machine and kettle with tea and herbal teas. Located on the 5th floor in the hotel’s most reserved and intimate area.
SUPERIOR TRIPLE MOUNTAIN VIEW
Designed for three guests. Located on the 5th floor, in the most private and intimate area of the hotel. In addition to standard features, they include a coffee machine and kettle with tea and herbal teas. These rooms have a bathroom with bathtub and a balcony offering a splendid view of Mount Chaberton.
SUPERIOR FAMILY SUITE MOUNTAIN VIEW
Accommodates 4 to 5 people. Located on the 5th floor, in the most private and intimate area of the hotel. Composed of two rooms, one with a double bed, and another with a sofa bed and an armchair bed. In addition to the amenities of other room types, they include a coffee machine and kettle with tea and herbal teas. Includes a bathroom with bathtub and a balcony with a stunning view of Mount Chaberton.
JUNIOR SUITE
Accommodates up to five people. The living area has a double bed, while the bedroom features a sofa bed for two guests and a single bed. The bathroom includes a bathtub. Two lovely balconies complete the atmosphere. Some suites offer a pleasant view of Mount Chaberton.
FAMILY SUITE
Designed for family vacations with children, with the convenience of two bathrooms. They can accommodate from 2 to 5 people. Composed of two rooms, one with a double bed, and another with a sofa bed and an armchair bed. One bathroom features a bathtub and the other a shower. In addition to the amenities of other room types, they include a coffee machine and kettle with tea and herbal teas. Two charming balconies are included. Some offer a beautiful view of Mount Chaberton.
CONNECTING ROOMS
56 m² rooms for four guests, with the option to add a crib. They feature a living area with TV and sofa, a large room with a double bed, another room with a double bed, and two bathrooms with bathtubs. These rooms do not have balconies.
ROMANTIC SUITE
Ideal for a romantic getaway for two. Comfortable suites for two people, composed of two separate areas divided by a door: a living area and a bedroom with a double bed, and two bathrooms. In addition to the features of other room types, they include a coffee machine and kettle with tea and herbal teas. The suite includes a turndown service and, for stays of at least 3 nights, a welcome drink in the room (champagne and fresh fruit).
Smoking is prohibited in the rooms, except on the balcony.
FOOD SERVICE
RESTAURANTS AND BARS
When you first enter the restaurant, you will be assigned a table for you and your family. To ensure comfort for all guests, it will not be possible to combine tables. Breakfast is served buffet style, while dinner and lunch are served at the table. For children, we have created a special menu available at lunch (for those who choose full board) and dinner: you can book it directly for dinner the night before. For moments of relaxation or a break with friends, our bar is at your disposal.
Food Intolerance. On request, we offer gluten-free, lactose-free and egg-free foods. For guests with coeliac disease, we offer packaged gluten-free products for breakfast. Special dishes are available for lunch and dinner: a first course, a main course and a dessert, all prepared without gluten. For those with lactose and egg intolerances, breakfast includes specific packaged products. For lunch and dinner, we offer specially designed first courses, main courses and desserts that are lactose-free and egg-free. Please note that we cannot guarantee the total absence of contamination, except for the specified packaged products. We do not offer personalized or specially prepared menus for individual guests.
HALF BOARD
The day begins with a rich and varied buffet breakfast and ends with a delicious dinner served at the table. During meals, microfiltered water is included, while wine and other beverages are available at an additional cost. After a day on the slopes, a free afternoon snack awaits you to recharge your batteries. Children and teenagers can have lunch with their friends from the Serenino Club, our Mini Club, and SerenUp, the Teen Club, supervised by our entertainers, if they are on full board. If you are on half board, you can purchase individual meals for children and teenagers.
FULL BOARD (SUPPLEMENT)
With the full-board supplement, in addition to dinner served at the table, you can also enjoy lunch with table service. Water is included, wine and other drinks are subject to a surcharge. Children and teenagers from the Serenino and SerenUp Club will have their own lunch with our entertainers. You can book full board for stays of at least 3 nights and for the entire duration of your stay. The rate applies per person per day from 3 years of age (children under 3 years of age are free). If you are on half board, you can always enjoy your extra lunch, which will be charged individually.
CHAMPAGNE DELIGHT
Let yourself be pampered by an exclusive experience. A bottle of prestigious Moet & Chandon Imperial champagne, accompanied by fresh fruit and a selection of pastries, expertly prepared by our chef, awaits you in your room to celebrate your stay. Luxury at your fingertips, for a moment of pure pleasure (for a fee).
SWIMMING POOL, FITNESS AND WELLNESS
INDOOR HEATED POOL
You can enjoy our panoramic indoor pool free of charge for one hour per day. In the morning, access is open until capacity is reached. For your afternoon moment of relaxation, book your pool access the day before through the Bluserena App, selecting one of the available time slots. Don’t forget your flip-flops—they are mandatory.
FITNESS
Access to the gym is free of charge. You will find isotonic machines ready for your workout.
WELLNESS
Our wellness center is an oasis of relaxation and well-being in the mountains. It offers three Jacuzzi whirlpools, three saunas, a Turkish bath, emotional showers, and a relaxation area with a view of Mount Chaberton. Access is available with the Wellness Card, subject to a fee, for guests aged 14 and above, and is limited based on availability. The center is open from 10:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 8:00 p.m. You can also enjoy massages and beauty treatments, available for an additional fee.
ENTERTAINMENT AND SHOWS
ENTERTAINMENT
Our hotel offers extraordinary, free entertainment, fun and quality services for all ages. With games, evening shows and live music, we will make your holiday unforgettable.
CHILDREN, TEENAGERS AND FAMILY
The Serenino Club is the Mini Club for children aged 3 to 9. Here, parents can entrust their little ones to the safe hands of our passionate and qualified entertainers. Children will find a world of fun with creative activities, games, workshops and afternoon snacks. In the morning, the entertainers will accompany the children to the Ski School and bring them back to the hotel, helping the little ones to get dressed. Serenino children can also have lunch with the entertainers (for a fee for those on half board). The Serenino Club is open from 9 a.m. to 6 p.m. every day except Sundays. The SerenUp Club is dedicated to children aged 10 to 14. It offers a program full of sports, recreational and creative activities for an energetic holiday. In the morning, the entertainers will accompany the children to the Ski School and bring them back to the hotel. They also have the option of having lunch with the entertainers (at an additional cost for those on half board). The SerenUp Club is open from 9:00 a.m. to 1:00 p.m. and from 4:00 p.m. to 7:00 p.m., every day except Sundays.
OTHER SERVICES – SKIING AND MORE
SKIPASS
At the Hotel Sansicario Majestic, you can purchase your ski pass directly at the hotel! Ski passes are valid for the entire Vialattea ski area, with a minimum of 2 days. Hit the slopes without a care in the world and enjoy every moment on the snow!
EQUIPMENT RENTAL WITH DELIVERY TO THE SLOPES
Rent a wide range of ski equipment at special rates reserved for our guests at www.sansicarioaction.it! Your equipment will be waiting for you in your personal locker in the heated ski storage room at the base of the lifts.
SANSICARIO ACTION SKI SCHOOL
To guarantee your lessons, book your ski courses at www.sansicarioaction.it before arriving at the hotel. You can choose between individual and group courses at special Bluserena rates. Courses are available in both the morning and afternoon. Don’t miss the opportunity to perfect your skiing on the wonderful slopes of the Vialattea.
Group courses take place over 5 consecutive days. Children aged 4 to 5 can participate in the Baby Group; children aged 6 to 15 in the Junior Group; while participants aged 16 and over can join the Senior Group.
By booking group lessons, your children will have access to the ski school camp, with an area dedicated to beginners and a convenient conveyor belt to help them learn to take their first steps on the snow. Group lessons require a minimum of 4 participants. For details and conditions, visit www.sansicarioaction.it.
NON-SKIERS CLUB
Even if you don’t like skiing, you can still enjoy an unforgettable holiday in the snow with the ‘Non-Skiers Club’. Our entertainers will guide you on free walks to fully experience the magic of the snow and the charm of the alpine forests. We offer many activities tailored to those who prefer adventures other than skiing. Discover all the excursions and details on the Bluserena App.
FITNESS
From 2026, fitness becomes even more engaging, with exciting new activities from our entertainment team. Fan Dance: dance, fitness and colourful fans come together in a fun workout designed to improve rhythm, coordination and aerobic fitness. Tamboo: drums, music and energy combine in a brand-new workout set to the beat, helping you train, have fun and get swept up in the rhythm.
TERMS AND CONDITIONS OF YOUR STAY – WINTER 2026/27
RATES
Rates and promotions are always updated on www.bluserena.it. Prices and availability can only be confirmed at the time of booking.
ENTERTAINMENT AND SHOWS
During your stay, you can enjoy fantastic daytime and evening entertainment, shows, live music and games, all included. Our entertainment staff accompanies children and teenagers to the Ski School for group lessons, until they return to the hotel, and helps the little ones get dressed. In addition, children and teenagers in the Mini Club and Teen Club can enjoy assisted lunch with the entertainers (for a fee for half-board guests).
CHILDREN’S STAY
When applying discounts, ages are calculated as years not yet reached at the time of stay. Minors. To establish direct contact in the case of minors not accompanied by a parent or other authorized person, please contact Booking on the following number +39.085.8369777.
PETS
We accommodate small dogs (maximum 10 kg and only if provided with a health certificate) with an additional fee. Availability is limited and must be booked in advance.
RESERVATIONS
For information and bookings, contact your trusted travel agency, visit www.bluserena.it, or call +39.085.8369777.
INVOICING
For amounts paid before arrival, a regular tax document will be issued. For services paid at the hotel, a commercial receipt will be issued, as Bluserena uses electronic cash registers. If you wish to receive an invoice also for payments made at the hotel, it can be requested directly at the hotel only before payment, providing all the necessary details: surname and first name or company name, VAT number or tax code, SDI code or PEC email. For tax reasons, under no circumstances can the invoice be requested after payment.
BEFORE ARRIVAL
In order to optimize and secure check-in operations, before arrival you are required to fill in the personal details of all participants via the personalized link that will be sent to you by your trusted agency or by Booking Bluserena during the confirmation phase.
BLUSERENA GUARANTEE
With the Bluserena guarantee, we offer you the ‘best price guarantee’ and, completely free of charge, comprehensive insurance coverage provided by Redion Italy Insurance S.p.A., valid in the event of cancellation or interruption of your stay due to illness, accident or other insured events (please check the limitations and exclusions relating to the guarantees in the ‘exclusions’ sections of the information pack). The Bluserena guarantee is designed for residents of Italy and the EEA. The service is non-refundable, must be confirmed at the time of booking and must be extended to all members of the booking. We guarantee you the best rates of our Bluserena ‘Special Offers’ for the same services and periods, if you request it by the day of arrival. Rates applied to intermediaries, groups, companies, organizations, associations and similar are excluded. In the event of interruption of your stay due to illness, accident or other insured event, you must contact the operations center immediately before leaving the hotel. If you purchase the Bluserena Guarantee, you must activate it within two days of booking. To do so, simply access the online check-in and fill in the form with all the required information. Further details on the coverage provided by the Redion Italy Insurance S.p.A. Policy can be found on the website www.bluserena.it.
CANCELLATION PENALTIES FOR GUESTS
Cancellation policies will follow the conditions selected by the guest at the time of booking confirmation. In the event of failure to arrive by Midnight on the scheduled day (no-show), 100% of the booked stay will be charged. After this time, the room may be resold for subsequent nights.
MODIFICATION/CANCELLATION RESERVED TO BLUSERENA
Bluserena reserves the right, even during the season, to close, reduce the capacity and/or delay the opening of the booked facility for reasons related to any pandemic events or other extraordinary events constituting force majeure, such as, by way of example but not limited to, pandemics, viral or bacterial outbreaks, wars, fires, measures taken by governmental, legislative or administrative authorities. The parties agree that in such cases Bluserena may, at its discretion, propose the following measures (I) vouchers for the full amount collected by Bluserena, valid until 31 December 2027, which can be used at Bluserena facilities; (II) reimbursement of only the amounts collected by Bluserena. After careful consideration, the Guest declares that the solutions adopted in such circumstances, if implemented by Bluserena, will be to their satisfaction, thus limiting the alternative subject matter of the contract in the event that it is impossible or excessively burdensome for the Hotel to perform the main service for the aforementioned reasons, and accepts such decisions after conducting appropriate negotiations. Pertanto, rinuncia ad ogni altra eventuale pretesa, anche a titolo di risarcimento. Bluserena also reserves the right to make changes to the services described in this document, should this be required by the authorities due to any pandemic events, or in other cases of force majeure, or in any case, at Bluserena’s discretion, where the exact execution of the contract could pose serious risks of contagion or other forms of danger to the health of guests, or cannot ensure their safety or that of its employees, or where the performance of the contract, although theoretically possible, in the presence of the aforementioned risks and the necessary measures to be taken to safeguard them, would result in excessive costs for the Hotel in the absence of the aforementioned changes.
REBOOKINGS
In the event that, for any reason, Bluserena is unable to provide accommodation and/or in the event of overbooking of the facility, Bluserena may rebook the reservation at its own expense to another facility, either its own or that of another company, with at least the same hotel classification. Upon acceptance of the different facility by the customer, Bluserena shall not be liable in any way for any disservices of the latter or for any other fact attributable to it, as the contractual relationship shall be with the different facility agreed upon and chosen.
START AND END OF STAY, ROOM CHECK-IN AND CHECK-OUT
Arrival. Check-in must be carried out by one guest per family. On the day of arrival, rooms will be available from 4pm. Half board includes breakfast and dinner. If you have booked the Full Board supplement, you must indicate whether you intend to start your stay with lunch or dinner: if you start your stay with dinner, the price will include lunch on the day of departure (which can be replaced with a packed lunch on request); if you start with lunch, your stay will end with breakfast. Early room delivery is not guaranteed for those starting their stay with lunch. Departure. On the day of departure, rooms must be vacated by 10:00 a.m. Check-out must be completed on the day before departure.
ROOM ALLOCATION PREFERENCES
Any requests for adjoining rooms or other specific preferences regarding room allocation will be considered as indications only and cannot be guaranteed.
HOTEL RULES
We want our hotel to be a place of relaxation, fun, serenity and, at the same time, safety. Therefore, all guests must comply with certain rules of conduct and regulations listed in the “Rules of Conduct” section of this document. Entry into the hotel implies acceptance of these rules.
IDENTITY DOCUMENTS UPON ARRIVAL
Upon arrival, it is mandatory to show identity documents for all members of the booking, including minors of any age, in accordance with Article 109 of the Consolidated Law on Public Security. Failure to do so will result in the hotel applying the discount for the higher age group.
PRIVACY
Personal data provided will be processed in accordance with EU Regulation 2016/679, as stated in the Privacy Policy available at www.bluserena.it/en/privacy-policy.
PAID SERVICES
In addition to those indicated in the Description of Services, ski school lessons, ski equipment hire, ski passes (available for purchase at the hotel), excursions, transfers and laundry service.
NO SMOKING
Smoking is prohibited in rooms, in enclosed spaces and on the verandas.
BLUSERENA WITHOUT BARRIERS
The Hotel Sansicario Majestic is free of architectural barriers and equipped for guests with disabilities. Rooms for disabled guests and reserved parking spaces are available. Individual assistance is not provided.
ADDITIONAL TERM AND CONDITIONS FOR TOURIST PACKAGES WITH FLIGHTS – WINTER 2025/26
TRAVEL CONTRACT
The description of the tourist package and the pre-contractual information contained in the hotel catalogue and set out below, as well as the confirmation of the tourist package booking, form an integral part of the travel contract.
RIGHT OF CANCELLATION
For cancellation policies, the conditions chosen by the guest at the time of booking confirmation will apply. For airline tickets sold by Bluserena (even if included in packages with accommodation), the penalties imposed by the carrier will apply, which will be communicated on a case-by-case basis. In any case, for late arrivals or early departures, the full amount of the booked stay will be charged. The inability to enjoy the holiday for reasons not attributable to the Customer does not justify withdrawal without penalty, except in cases expressly provided for by law, as it is possible to insure against the risk of cancellation or interruption of the stay by taking out a specific insurance policy that will be provided by Bluserena free of charge for those who purchase the Bluserena Guarantee; alternatively, the Customer has the right to take out, at their own expense, an insurance contract to cover the costs incurred for unilateral withdrawal or assistance costs, including return travel, in the event of accident, illness or death.
INSURANCE COVERAGE
Pursuant to Art. 47 of Legislative Decree No. 79 of 23/05/2011 (Tourism Code), Bluserena has taken out an insurance policy with Redion Italy Insurance S.p.A. (policy no. 42558Q) covering civil liability in favour of the Customer for compensation for damages resulting from the breach of obligations assumed under the contract entered with the Customer. The contract with the Customer is also assisted by Fondo Garanzia Viaggi srl in cases of insolvency or bankruptcy – Certificate no. A/232.505/2/R.
PACKAGE PRICE REVISION
Bluserena reserves the right to revise the price of the package in line with any increases in the price of transport due to the cost of fuel or other energy sources and airport taxes and various surcharges (fuel increases and similar) or service charges, as communicated and decided by the airline or third parties. In the event of an increase of more than 8% (eight) of the total package price, the customer has the right to withdraw from the contract within 7 days of notification. The customer shall be entitled to a reduction in the price of the package equal to any decrease in the above items. Furthermore, the price of the package does not include any taxes and/or tourist taxes or similar, even if established after the confirmation of the booking, which shall always be borne by the customer.
CHANGES TO THE TERMS AND CONDITIONS OF THE CONTRACT
If Bluserena makes substantial changes to the essential elements of the terms and conditions of the contract, other than revisions to the price of the package, the Customer may accept them or withdraw without paying any withdrawal fees, communicating their choice within two days of receiving the proposed changes in writing to the email address booking@bluserena.it. Bluserena reserves the right to make non-substantial changes to non-essential elements of the contract.
TRANSFER OF THE CONTRACT
The Customer may replace themselves with a third party in the relations arising from the contract, subject to written notification to the email address booking@bluserena.it containing the details of the transferee. Such notification must be received no later than 7 (seven) days before departure. In the event of transfer of the contract to a third party, the Customer shall be responsible for all costs incurred in changing the name requested by the air carrier.
TERM OF COMPLAINT
If the Customer intends to make a complaint for non-performance, incorrect performance of the contract or a lack of conformity detected during the performance of the services, they must do so without delay.
LIABILITY OF THE ORGANISER FOR DAMAGE OTHER THAN PERSONAL INJURY
The Client accepts that the compensation for damages other than personal injury may in no case exceed three times the total price of the package, pursuant to Article 43(5) of Legislative Decree No. 79/2011.
ALTERNATIVE DISPUTE RESOLUTION (ADR) MECHANISMS
Pursuant to Article 67 (2) of the Tourism Code, the Client has the right to resort to voluntary or joint settlement procedures or to the conciliation procedure before the arbitration or conciliation commissions for the resolution of disputes between companies and consumers relating to the provision of travel services established pursuant to Article 2 (4)(a) of Law No. 580 of 29 December 1993.
ID ON ARRIVAL
Upon arrival, it is mandatory to show the ID of all members of the reservation of any age, including minors, pursuant to Article 109 of the Consolidated Law on Public Security. Failing this, the hotel will apply the discount of the older age group. Foreign nationals must obtain information regarding documents, visas and other Travel conditions through their government agencies.
LANGUAGE
The services will be provided in Italian
INFORMATION PURSUANT TO LEGISLATIVE DECREE No. 79 OF 23 MAY 2011
The combination of tourist services offered to you is a package within the meaning of Directive (EU) 2015/2302, therefore you will benefit from all EU rights that apply to packages. Bluserena Spa Unipersonale will be fully responsible for the proper performance of the package as a whole. Furthermore, as required by law, Bluserena Spa Unipersonale has protection in place to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. For more information on your fundamental rights under Directive (EU) 2015/2302, www.bluserena.it/modstdpac.
RULES OF CONDUCT
We want our hotel to be a place of relaxation, fun, serenity and, at the same time, safety. That is why we adopt high safety standards and regularly improve our preventive measures. Our Regulations may be updated if necessary to comply with new provisions or recommendations that may be introduced shortly before or during your stay. All guests are required to comply with the following rules and regulations.
General rules applicable in the restaurant
To ensure that the service is pleasant, smooth and hygienically safe for everyone, it is essential to observe certain rules:
- never remove food and drinks from the restaurant;
- do not bring pushchairs into the restaurant (except for babies up to 8 months old, in place of a highchair);
- do not allow your children to walk or play between the tables;
- respect the restaurant’s opening hours.
Swimming Pool Rules
To ensure safe and enjoyable use of our pool, everyone must comply with certain hygiene and conduct rules. These rules, which are also displayed in the regulations posted in the pool area, prohibit:
- behavior that is dangerous to oneself and others, such as diving or running around the edge of the pool;
- consuming food and drinks at the poolside and in the water;
- swimming in clothes
Gym rules
Our gym is open from 7:00 a.m. to 8:00 p.m. Access is also permitted outside these hours, up to maximum capacity, upon signing a liability waiver.
Equipment and common areas
It is necessary to take care of common areas and respect the needs of others in terms of use of spaces and services. It is therefore necessary to:
- dispose of waste in the appropriate containers;
- not alter the condition of the premises, fixtures, furnishings and equipment;
- avoid group games in common areas, unless organised by the entertainment team;
- observe the smoking ban in rooms and common areas;
- not invite outside guests, unless authorised by the hotel management;
- use spaces and services appropriately for their intended use and recipients;
- not misuse services and spaces for disabled people.
Spaces, equipment and furnishings provided by the hotel must only be used for the time strictly necessary for their intended use: for example, luggage trolleys, sun loungers by the pool and gym equipment must be promptly vacated after use.
Cars must be left in the car park or garage (paid service upon reservation, limited availability). It is forbidden to occupy other parking spaces. In the event of improper occupation of spaces, the car will be removed.
Admission of pets
At the Hotel Sansicario Majestic, you can bring your small dog, subject to prior reservation to be made at the time of confirming your stay (limited availability). The room will be equipped with a dog bed and bowls for food and water. Food for dogs is not provided. Guests staying with their small dog are required to comply with the following rules:
- Only small dogs (weighing up to 10 kg) are allowed, and only if they have a health certificate. No other animals or dogs weighing more than 10 kg are allowed.
- The owner must ensure that their dog does not disturb other guests or cause problems with other dogs; the owner remains responsible for any damage caused to other dogs, property or people.
- Dogs are not allowed in common areas (e.g. restaurants, bars, swimming pool, etc.).
- Dogs must be always kept on a leash when out walking.
- It is forbidden to use bed linen and towels for the animal (grooming, bedding or other purposes).
- Dogs are strictly prohibited from climbing on beds, armchairs, chairs, tables, etc.
- Owners must have the necessary equipment to remove their dogs’ waste and dispose of it in the appropriate bins.
- Owners must remove any hair from beds or linen.
Quiet hours
We have established quiet hours (from 2:30 p.m. to 4:00 p.m. and from midnight to 9:00 a.m.) to ensure that all guests can relax properly. During these hours, noisy activities and games are not permitted in common areas. In the rooms, radios, TVs and other audio equipment must not be audible outside. In general, even outside of quiet hours, it is necessary to avoid speaking in loud voices or shouting.
Lost property
Any item, even if lost or apparently abandoned, found in the rooms or common areas is to be considered the property of guests, employees or the hotel itself. If it is not left in its place, it must be handed in to Reception immediately.
Management intervention
Any misunderstandings between guests should be resolved calmly and respectfully, without raising voices. In any event, the Management is always available to help find a solution together. These regulations form an integral part of the accommodation agreement, and guests are kindly requested to comply with them at all times. Bluserena reserves the right to remove disruptive guests from the premises and to cancel or refuse future bookings in the event of behaviour that disturbs other guests, exceeds the standards of civil conduct, or compromises the safety, reputation or image of the hotel.
