General Conditions for Bluserena Holidays

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General Conditions for Bluserena Summer Holidays

Full Board "Plus" - Bluserena full-board treatment (and much more)
“Full board Plus, full-board treatment Bluserena and much more, it includes in main Restaurant: breakfast, lunch and dinner with buffet and show-cooking service, filtered tap water and draught wine, the same seat is reserved for the whole week at tables for 8-9 people, often with other Guests. Children’s lunches in the Mini, Teeny and Junior Clubs from 5 June to 9 September (at the Serena Majestic up to 16 September 2017), snacks available on the beach from 11 to 12.30 (Not provided at the Serena Majestic).
From 2017 some Villages Bluserena have La Braceria on the beach and the restaurant Il Gusto (details in the Price List) with tables reserved for each family.
Bar: filtered tap water available.
Beach: a reserved beach umbrella with a sunbed and a deck-chair for each family. Mother & Baby Kitchen: Parents who prefer to cook and prepare meals for their children can use the large Mother and baby kitchen which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes. Payment only with smart card.

"Extra" - Bluserena's All Inclusive Offer
This option can be booked for at least 7 nights (and for all the people included in the booking). It includes strictly individual drinks, which can be enjoyed up until to 2pm on the day of departure. Drinks are always served in a glass. As well as the services included in the Full Board Più treatment, we offer the following beverage consumption options:
At the main bar. Espresso, cappuccino, decaffeinated coffee and barley coffee. We also offer cappuccino with soy milk, warm milk and coffee macchiato, Ginseng flavored coffee, American brewed coffee, caffè corretto (or “espresso corretto”), Crema caffè. Herbal teas are on hand, draught or on the tap drinks in 20cl glasses are available too. We offer a choice of ice cold lemon or peach teas, lemonade, tonic water, citron juice, chinotto and gassosa, orange soda, coke (or pepsi at the hotel’s discretion); fruit juices (pineapple, A+C+E, peach, apricot, red orange and pear), syrups (cherry, almont milk, mint and orgeat), mineral water (glass), draft beer in a 20 cl glass, granite, one white and one red wine, or prosecco are also offered; liqueurs, aperitifs, vermouth, grappa and amari are also available. Cocktails, Champagne and all alcoholic beverages (grappe, liqueurs and sparkling wines) defined as special on the bar price list are excluded.
Bar restaurant point. Espresso and cappuccino, decaffeinated coffee and barley coffee. Cappuccino with soy milk; warm milk and warmed milk with a dash of coffee in it. At lunch and dinner from 3 years old and up, an on the tap drink is served: the drink, (one drink per person) comes in a 40-cl sized cup and orange juice, beer and coke (or pepsi at the hotel’s discretion), may be chosen. This service also includes one beach towel per person ( 12 years of age and up), which is exchanged for a clean towel weekly (more frequent towel changes have an extra cost). To access the services, clients need to use the provided Smart Card and wear the special bracelet. Extra Formula cannot be used to offer beverages to third parties. The formula can be revoked by the customer at any time, but it also can be revoke by Bluserena in cases where Regulation infringements have been ascertained; in either of the aforementioned situations, the Full Board Più prices will be reinstated.

Club Card
Membership is required for people aged 3+ (at the GranSerena Hotel from 20 may to 9 September 2017) and allows use of the sports fields and equipment, beach services, and to take part in tournaments and group classes, as well as the services of the Serenino, SereninoPiù, Serenup and Serenhappy clubs.

Entertainment and Show
Our Guests can enjoy entertainment and evening shows, games, balls and parties free of charge.

1 Adult + Child
Discounts for children in an additional bed, in the room with an adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.

Bluserena Short Stay
Stays shorter than a wee can be booked at www.bluserena.it/quote, as Full Board “Più” treatment and in Classic room with prices subject to change (generally higher that the daily prices for weekly stays) and limited availability. In case of extension, starting from the 5th night, the price list will be applied and the Club Card will be available upon payment.

On Holiday with Your Dog
This service is available at Calaserena Village in Sardinia, Serenè and Sibari Green Village in Calabria and Torreserena Village in Apulia. Allows you to bring your little dog (only small dogs 10 kg max. accompanied by a health certificate are allowed). The dog will stay in the garden of your room, equipped with a dog bed and bowls for food and water, walk around the village in the reserved areas and on specific paths (e.g., not on the beach, in the restaurant and the village square) with a muzzle and on a leash. Dog food is not provided. The availability is limited and no other animals are allowed.

Serenino Nursery
At the Calaserena Village and Sibari Green Village, mums can rely on qualified staff to take care of their 12 to 36-month-old children. The staff will entertain children in the play area and take care of them in the air-conditioned napping area and in the baby-changing station, equipped with all that is required to ensure their comfort and hygiene. They will provide them with snacks. Mums just have to provide bibs, baby’s bottles and dummies, anti-slip socks, sunblock and nappies. Mums can take part in some of the activities dedicated to their babies. The service is available, on payment of the appropriate fees, every day except Sundays, from 9am to 12.30pm and from 3.30 to 6.30pm from 26 June to 9 September 2017.

Booking
For information and bookings, please visit www.bluserena.it/quote or contact Booking Bluserena on (0039) 085 8369777. The whole amount should be paid when booking; however, it is also possible to pay a 10% deposit of the whole amount as confirmation, and the remaining amount shall be paid no later than 21 days before the holiday. In case the cancellation fee is applied, a voucher (10% of the whole amount) for a future stay will be issued only to those who paid the full amount upon booking (details below). Payments can be made by bank transfer or credit card in the area www.bluserena.it/perchihaprenotato. When paying the full amount, you will required to complete your booking by means of the online check-in procedure from the website page www.bluserena.it/perchihaprenotato. Otherwise, you will not be able to access the quick check-in upon arrival.

Cancellation Fees
The following cancellation fees are applied on the total amount of the booking:
  • cancellations up to 21 days before arrival: 10%;
  • cancellations from 20 to 10 days before arrival: 50%;
  • cancellations from 9 to 4 days before arrival: 75%;
  • cancellations from 3 to 0 days before arrival: 100%.
Voucher for a future stay in case of cancellation for those who pay in advance. In case the cancellation fee is applied, a voucher (10% of the whole amount) for a future stay will be issued only to those who paid the full amount upon booking. The voucher can be used for a future stay at one of the Bluserena villages. The offer is valid only for bookings confirmed up to 21 days before arrival.

Checking in and Checking out
Hotel. Please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request); if the stay starts with lunch, the last meal included is breakfast. Room keys and beach umbrellas will be available by 4pm on your day of arrival. We cannot guarantee an early availability in case of a stay starting at lunch.
Residence Serena Majestic: apartments and beach umbrellas will be available by 5pm on the day of arrival, equipped with bedlinen and towels (not table linen). Guests are responsible for cleaning and bed-linen and towels are changed weekly. Final cleaning of the apartment on departure must be paid for; the cooking area is the guests’ responsibility.
On the day of departure both Hotel and Residence rooms and beach umbrella must be returned by 10am.
On departure guests can use the changing rooms with showers in the hall area and the unsupervised left luggage area.
By reserving our “Delayed Check-out” option (upon payment, availability limited) rooms, apartments and beach umbrellas are available until 2.15pm on the day of departure (Delayed Check-out can be requested upon booking or book on site within 2 days before the departure).

Children's Stay
Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-3 is applied to children who have not yet had their 3rd birthday).

Id Documents
Documents confirming the identity of all the people included in the booking must be shown on arrival, including for minors of any age, pursuant to art. 109 of the Italian Consolidated Act on Public Safety. Otherwise, the hotel may only give any applicable discounts relating to a higher age group.

Service available upon payment
Individual sports’ lessons, Bluwellness treatments and diving services some services of the Bluserena Sea Sport Club, mini ridingschool, excursion, Internet point, transfer, car and bike hire (riding bikes inside the village is not allowed for people aged 6+), medical assistance outside consulting hours and outside the doctor’s surgery, as well as any other service indicated on the price list.