General Conditions for Bluserena Holidays

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General Conditions for Bluserena - Hotel Sansicario Majestic 2016/17

Bookings
For information and bookings, please contact Booking Bluserena on (0039) 085 8369777 or the “Book your holiday” section on the www.bluserena.it website. 40% deposit is required for confirmation of your booking; the deposit can be paid online by credit card (www.bluserena.it in the section “For those who have booked”) by bank transfer. Full payment shall be made on arrival or during online check-in.

 
Cancellation Fees
If the reservation is cancelled more than 45 days before arrival, the full amount will be reimbursed; between 44 and 8 days, the penalty fee is 20% of the full price of the stay; between 7 and 0 days before the fee is 40%, which is the full deposit paid. The full amount for the holiday booked will be charged even in case of late arrival or early departure from the holiday.


Beginning your stay, Checking in and Checking out for rooms
Arrival and departure on Sunday, unless otherwise specified on the price list. Room-keys will be available by 4pm on your day of arrival. The half board treatment Includes breakfast and dinner, If you have booked the Full Board supplement, please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request); if the stay starts with lunch, the last meal included is breakfast. We cannot guarantee an early availability in case of a stay starting at lunch. On the day of departure rooms must be returned by 10am.


Check-in online and Start your holiday early
You can check-in to the Hotel more quickly and easily, by paying for the full stay at least 3 days before the start of your holiday in the “For those who have booked” area of the www.bluserena.it website.
 
 
Children's Stay
Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-12 is only applicable to children who have not yet had their twelfth birthday).

 
Providing I.D. on arrival 
On arrival valid documentation certifying the identity of all components of booking, including children of any age, must be presented pursuant to article 109 of the Unified Text of the Public Safety laws. In the absence of adequate documentation the hotel may only be able to apply any discounts related to a higher age bracket.

 
Service not included in the price
Please note that ski-school courses, ski-hire, ski-passes (which may be purchased in the hotel itself), excursions, transfers, laundry service, use of safety-deposit boxes at reception and anything else shown on the price list are not included and are charged separately.


LEGENDA DEI SERVIZI 

 
Half Board
Includes buffet breakfast, dinner with reserved seating and table service, and a buffet for starters, side dishes and fruit. Water and wine on tap are provided free of charge during meals. Free afternoon snack on return from the pistes. Christmas Dinner and New Year’s Dinner are included for weekly stays. Use of the Mother & Baby kitchen. Children and teenagers staying in full board can have the Serenino Club, our “Mini-Club”, and Serenup the “Bluserena Junior Club” assisted lunches, while those staying in half board may use this service by purchasing individual meals.

 
Full Board Supplement
Includes a buffet service lunch with wine and water on tap; Serenino and Serenup Club lunch for children and teenagers. The full board supplement may only be booked for the entire duration of the stay. The tariff is per person per day for adults and children aged three and over. Children aged 0-3 or under (before 3rd birthday) are free. Any extra meals for guests in half-board will be charged separately.


Bluserena Short Stay
It is possible to book, on request and subject to availability, stays for less than a week. For 1-33-night staysprices shown under “Short Stays”. Short stays reservations are limited to number of rooms and are subject to availability. Should you decide to extend your stay, the whole week will be charged according to the price list and the “Tessera Club” will be charged.

 
Membership Card
Membership is compulsory for adults and children aged three and over. It entitles you to use of the shuttle service to and from the slopes (a 3-minute journey of about 500m) and to the shopping centre, free private ski-box with locker at the foot of the slopes, daytime and evening entertainment for adults and children. Assistance for children in putting on skiing gear, accompaniment to the ski school and back to the Hotel, access to the Serenino Club, the “Mini-Club”, and to Serenup, “Bluserena’s Junior Club”, with lunchtime assistance (for a fee for Guests in half-board accommodation). Access to the swimming-pool (check opening-times) and the gym.

 
Entertainment and Shows
Evening shows and entertainment, piano bar, games, dances and parties, aqua-gym lessons are available for all Guests, free of charge.

 
1 Adult + Child
Discounts for children in an additional bed, in the room with an adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.