SERVICES AND CONDITIONS FOR STAY
WINTER 2020/2021 - HOTEL SANSICARIO MAJESTIC
DESCRIPTION OF SERVICES - SUMMER 2021
4 STAR VILLAGES AND 5-STAR VILLAGE ALBORÈA ECOLODGE RESORT
RESTAURANTS AND BARS
Bluserena Villages offer a rich, varied and quality food service with a menu of at least 25 courses. Our chefs will help you discovering the regional territory offering you the typical traditional dishes and, with the show cooking, they will entertain you by cooking in front of the audience. In each Bluserena Village there is a central restaurant with air-conditioned rooms and a shaded outdoor area, in the garden or in terrace, Il Patio, free and bookable upon confirmation (not available in Serenusa Village, Valentino Village and Sibari Green Village; at the 5-star Alborèa Ecolodge Resort it is subject to charges). The table is exclusive for each family and can accommodate up to a maximum of 6 people. It is not always the same during the stay, it is assigned at each entrance to the restaurant, in the internal rooms or in the external area. It is not allowed to combine different tables. On site you can request the proximity of your table with that of another family, subject to availability. For those who book Il Patio the same table will be assigned for all the duration of the stay. For those who book Jolly Formula, under request, table assigned for all the duration of the stay, in the internal air-conditioned rooms of the central restaurant or in the outdoor area Il Patio. All Bluserena Villages (except for Serena Majestic Hotel Residence) offer to their guests different restaurants to choose from, subject to availability, thematic restaurants other than the central one, all free, open from 07.06 to 18.09.2021 at least 6 days a week, for lunch or dinner, Restaurants can be booked via www.bluserena.it/go from 24 hours before the meal.
• At Serenè Village, Sibari Green Village, Calaserena Village and Serenusa Village: restaurant gourmet Il Gusto, (table service) and Blu Beach Restaurant (buffet);
• At Is Serenas Badesi Village: typical restaurant La Gaddura, Restaurant Mediterraneo, both with table service; Blu Beach Restaurant with table service.
• At Torreserena Village and GranSerena Hotel, restaurant gourmet Il Gusto with table service;
• At Valentino and Calanè Village, lunch at the beach restaurant Scirò and Ethra Pizzeria open for dinner; both with buffet service meal;
• At Alborèa Ecolodge Resort: the seaside Mediterraneo restaurant, open for lunch and Ethra Pizzeria (in the Valentino Village area, buffet service meal) open for dinner.
Guests who booked “Full Board Più” treatment are entitled, for each restaurant, to an access per week, with “Extra All Inclusive” are entitled to a maximum of two accesses per person per week; For guests who booked Jolly Formula unlimited access, subject to availability. At Is Is Serenas Badesi Village unlimited access to all the restaurants in the Village, subject to availability. All Bluserena Villages offer guests the possibility to book for lunch the Sea Box to enjoy it on the beach. Sea Box and other villages restaurants must be booked for all the components of the room included in the reservation. For residence guests at Serena Majestic is available “Gulliver” Pizzeria, subject to charges, open for lunch and dinner and also offers takeaway service. In case of adverse weather conditions, Customers will be moved from the Patio and the thematic restaurants to the central restaurant, according to their shift times. On the day of arrival you will have lunch and dinner in one of the restaurants of the Village (at Bluserena's discretion), not necessarily the central one. All Bluserena Villages offer two bars one of which located in the “small square” and one on the beach (at Valentino Village three bars, at Serena Majestic Hotel bar on the beach, at GranSerena Hotel also bar at Thermal Baths and at Is Serenas Badesi Village four bars one of which is exclusive to the Prestige rooms). At Is Serenas Badesi Village also a snack point “Easy Food” in the square (upon payment).
Bluserena guests can choose between two boards: Più and Extra.
FULL BOARD “PIÙ” - BLUSERENA FULL BOARD TREATMENT AND MUCH MORE
Main Restaurant: buffet breakfast from automatic dispensers (at Alborèa Ecolodge Resort from automatic dispensers with coffee beans), lunch and dinner with show cooking, filtered tap water and draught wine are included (at Alborèa Ecolodge Resort wine and water in bottle included). The table is exclusive to a single family and can accommodate up to a maximum of 6 people. It is not always the same during the stay, it is assigned when entering the restaurant, in the internal rooms or in the external area. It is not allowed to join more tables. On site you can request the proximity of your table to that of another family, subject to availability. Those who book Il Patio, upon request, will be assigned the same table for the whole duration of the stay. Those who book the Jolly Formula on request will be assigned the same table in the air-conditioned rooms or in Il Patio, for the entire duration of the stay. All the details in the Restaurants and Bars paragraph. The other restaurants of the Village: all the Villages (except Serena Majestic Hotel Residence) offer the possibility to choose, subject to availability, thematic restaurants other than the central one. With the “Più” Bluserena Full Board you are entitled to one access per week for each restaurant (details in the Restaurants and Bars paragraph), with the Jolly Formula with unlimited access, subject to availability. At Is Serenas Badesi Village all customers are entitled to unlimited access, subject to availability. Sea Box on the beach: guests can book for lunch Sea Box, to enjoy on the beach. Sea Box and other villages restaurants must be booked for all the people included in the reservation. It also includes: reserved lunch for children of the Mini Club and teenager of the Teeny and Junior Club from 07.06 to 11.09.2021 (upon payment for Residence guests), at Calanè Village and Is Serenas Badesi Village assisted lunch and dinner for Mini Club children with the entertainment staff. In the bars: filtered tap water. On the beach: one umbrella assigned per room with one sun bed and one deck chair (at Alborèa Ecolodge Resort a beach umbrella with two sun loungers, use of a beach towels from 3 years old; at Is Serenas Badesi Village an umbrella with two sun loungers). Baby Kitchen/ Baby feeding facility: Parents who prefer to cook and prepare meals for their children can use the baby kitchens from 7.30 a.m. to 9.30 p.m., assistance is provided and basic foods are available at main mealtimes. Details in the paragraph Baby Kitchen/ Baby feeding facility. For paid drinks it is necessary to use the Smart Card.
EXTRA, BLUSERENA ALL INCLUSIVE OFFER
This option can be booked for at least 7 nights (and only for all components of the room or and for all the people included in the booking), it includes personal drinks, served in glasses, available until 2.00 pm on the day of departure. In addition of services of FULL BOARD “PIÙ”: At the main Bar: coffee bar, tap drinks in 20 cl glasses, we offer a choice of peach or lemon ice tea, lemonade, tonic water, citron, chinotto and soda, orange soda and coke; fruit juices (pineapple, ace, peach, apricot, red orange, pear), syrups (black cherry, almond milk, mint and barley), mineral water, draft beer, slushes, a white wine and a red wine, prosecco, tonic liqueurs and liqueurs, aperitifs and vermouth, grappa and, from 5.30 p.m. to 7.30 p.m., basic cocktails (chosen from a specific menu). Excluding other cocktails (or requested at other times), champagne and spirits defined as special on the bar price list. Drinks served in a glass of 20 cl. Bar restaurant point: espresso and cappuccino, also decaffeinated and barley, cappuccino with soy milk, white and spotted milk, at lunch and dinner from 3 years old and up, an on the tap drink is served: the drink, (one drink per person) comes in a 40-cl sized cup, we offer a choice of orange juice, beer and coke. The other restaurants in the Village: all the Villages (excluding Serena Majestic Hotel Residence) offer the possibility to choose, subject to availability, thematic restaurants different than the central one. In Extra Board you have two accesses per week for each restaurant (details in the Restaurants and Bars paragraph), with the Jolly Formula with unlimited access, subject to availability. At Is Serenas Badesi Village all customers have unlimited access, subject to availability. On the beach: use of a beach towel per person from 12 years, with change after the 1st week (additional washes are subject to charges). To access the services it is necessary to use the Smart Card and wear the specific armband. The Extra Formula is subject to limited availability, cannot be used to offer drinks to third parties, can be revoked by the Customer at any time and by Bluserena in case of non-compliance with the regulation, in both cases returning to the price of “Più” Bluserena Full Board.
It gives the right to unlimited access to the thematic restaurants of the Village, subject to availability, and, on request, to the assignment of a fixed table for all the duration of the stay, in the internal room or in the outdoor area Il Patio (position of the table at the discretion of Bluserena; the preference of indoor or outdoor dining must be booked upon confirmation of the stay, failing which, also at the discretion of Bluserena). The table will be assigned to other Customers for meals booked at other restaurants. The formula is available from 07.06 to 18.09.2021 and subject to limited availability (not available at Alborèa Ecolodge Resort, Serena Majestic Hotel Residence and Is Serenas Badesi Village).
BABY KITCHEN /BABY FEEDING FACILITY
Dedicated to parents (with tables, chairs and high chairs) for the meals of their children 0-3 years, with assistance and availability of basic products during the hours of main meals: vegetable and meat broths, vegetable soup, pasta, slices of meat, fish fillets, cooked ham, dairy products, fresh fruit, fresh milk, soy milk, rice milk, lactose-free milk, yogurt, jams, tea and chamomile, biscuits. Not available baby food, cheese and baby milk in both liquid and powder form. It will also be possible to heat milk and baby food, sterilize, blend. It is accessible from 07:30 a.m. to 9:30 p.m., during closing times it is possible to request milk from the reception staff. At GranSerena Hotel it is available until 12.09.2021, at Serena Majestic Hotel Residence available only for those who choose the Hotel formula or the Board Options in Residence formulas.
Bluserena pays particular attention to the well-being of its guests, both in the offer and in the correct information on allergens. While in no case being able to offer personalized menus prepared ad hoc for individual guests, it guarantees in restaurants with buffet service, gluten-free, lactose-free and egg-free food. Gluten-free food: in addition to a rich buffet and assortment of naturally gluten-free foods, a cold cut of the day and packaged basic products (tarts, snacks and rusks) are available for breakfast; for lunch and dinner, in addition to a rich range of naturally gluten-free foods, a first, second and dessert made with gluten-free ingredients (dishes for which, however, it is not possible to guarantee the absolute absence of contamination). Lactose free and eggs free food: available for breakfast, in addition to a rich buffet of naturally lactose and egg free foods, lactose and egg free packaged basic products (snacks, rusks, yogurt and milk) are available for lunch and dinner a first course, a second course, a cold cut cheese and a dessert free from lactose or eggs. In restaurants with plate service, on request: gluten free food, a first course, a second course and a dessert made with gluten-free ingredients. Lactose free and eggs free food: a first course, a second course and a dessert made with lactose-free and egg-free ingredients. However, it is not possible to guarantee the absolute absence of contamination for any type of intolerance (except for the packaged products indicated above). At Serenè Village Basic gluten-free menu suitable for celiacs (AFC), at the main restaurant from 13.06 to 11.09.2021: gluten-free packaged products for breakfast (assorted croissants, biscuits and rusks) and a cold cut for lunch and for dinner there is a menu consisting of three starters, two first courses, two second courses and a dessert. However, it is not possible to guarantee the absolute absence of contamination due to any type of intolerance (except for the packaged products above indicated).
5 STAR KALIDRIA HOTEL & THALASSO SPA
Buffet breakfast and lunch, dinner with table service (table reserved for families) at the central restaurant Kalidria. Bottled mineral water included with meals, other drinks for a fee. Tables are available in the shaded area outside the central restaurant (bookable directly at the hotel, subject to availability). Guests of the suites can request the table assigned in the outdoor area for the whole duration of their stay. For lunch it is possible to book, subject to availability, Mediterraneo beach restaurant, or the Sea Box to enjoy on the beach area. On the beach, a beach umbrella with two sun beds per room, and use of beach towels. For paid drinks it is necessary to use the Smart Card.
EXTRA FULL BOARD, the All Inclusive Kalidria Hotel & Thalasso SPA bar
In addition to the provisions of the Full Board, it includes the following drinks at the bar: cafeteria, draft drinks in 20 cl glasses. Of your choice cold lemon or peach tea, lemonade, tonic water, citron, chinotto and sparkling water, orange and coke; fruit juices (pineapple, ace, peach, apricot, blood orange, pear), syrups (black cherry, almond milk, mint and barley), mineral water, draft beer, slushes, a white wine and a red wine, prosecco, tonic liqueurs and liqueurs, aperitifs, vermouth, grappa; basic cocktails chosen from a specific menu. Champagne and spirits defined as special on the bar price list are excluded. The formula is subject to limited availability and can only be booked by all members of the room (or bookings in any case connected); it cannot be used to offer drinks to third parties, it can be revoked by the Customer at any time and by Bluserena in case of non-compliance with the regulation, in both cases returning to the Full Board price. To access the services you need to use the Smart Card.
FOOD INTOLERANCES - Kalidria Hotel & Thalasso SPA
Bluserena pays particular attention to the well-being of the Guests both in the offer and in the correct information on allergens. While in no case being able to offer personalized menus prepared ad hoc for individual guests, it guarantees in restaurants with buffet service, gluten-free, lactose-free and egg-free food. Gluten-free food: in addition to a rich buffet and an assortment of naturally gluten-free foods, a cold cut of the day and packaged basic products (tarts, snacks and rusks) are available for breakfast; at lunch, in addition to a rich range of foods with natural gluten absence, a first course, a second course and a dessert made with gluten-free ingredients (dishes for which, however, it is not possible to guarantee the absolute absence of contamination). Lactose free and eggs free food. In addition to a rich buffet of naturally lactose-free and egg-free foods, basic products packaged lactose-free and eggs (snacks, rusks, yogurt and milk) are available at breakfast for a first course, a second course, a cold cut, cheese and a lactose-free or egg-free dessert. In restaurants with plate service, on request: Gluten-free food. A first course, a second course and a dessert made with gluten-free ingredients. Lactose free and eggs free food. A first course, a second course and a dessert made with lactose-free and egg-free ingredients. However, it is not possible to guarantee the absolute absence of contamination due to any type of intolerance (except for the packaged products indicated above).
SEA, BEACH AND POOLS
SEA AND BEACH
All Bluserena Villages have wide sandy and private beaches. The sea, with its sandy and sloping bottom, is suitable for bathing children (only in the first area at Calaserena Village, Serenè Village and Sibari Green Village). Reserved places on the beach: to each room is assigned a beach umbrella with a sun bed and a deck chair (at Alborèa Ecolodge Resort, Kalidria Hotel & ThalassoSPA an umbrella with two sunbeds). Beach umbrellas in the first rows for a fee. On the beach a nautical park with pedal boats (except Calaserena Village and Is Serenas Badesi Village), canoes, sailing, windsurfing, Paddle Surf boards, and in many villages there are also motorboat towing activities. At Calaserena Village and Is Serenas Badesi Village also Diving. Details in the Sport paragraph. Also available changing rooms and showers, bar and information desk.
In Bluserena Villages available to families there are swimming pools with water slides (with the exception of Calanè Village, Valentino Village, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA), swimming pools (with the exception of Calanè Village, Sibari Green Village, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA), swimming pools reserved for Mini Club. At Calanè Village swimming pool with sea water, hydro-massages and water games; at Valentino Village two large swimming pools, one with sea water and space for swimming, and one with fresh water and water games, both with hydromassage; at the GranSerena Hotel thermal water pools. At Is Serenas Badesi Village there is a large central swimming pool with waterslides, a swimming pool and, moreover, a swimming pool reserved for those who choose the Prestige Room. At Alborèa Ecolodge Resort a swimming pool with sea water, hydromassage and water games. At the Kalidria Hotel & Thalasso SPA indoor and outdoor seawater swimming pool and outdoor oasis with two Jacuzzis.
ANIMATION, SHOWS AND ENTERTAINMENT
The contagious joy of Bluserena team, a staff of 40/50 professional entertainers, attentive and never intrusive, will make your holiday unforgettable and full of emotions. Bluserena Animation offers not only fun but timely and reliable services designed for the needs of young and old: from sports to entertainment, from excursions to clubs and childcare, from parties to events and games. At Kalidria Hotel & Thalasso SPA and Alborèa Ecolodge Resort piano bar; Guests can also take advantage of the animation and entertainment services of the adjacent Valentino Village and Calanè Village.
Evenings with musicals, cabaret and variety shows: the lights go out ... the Magic begins! Large amphitheaters, with professional equipment, for a very rich proposal of shows, always new and with attention to every detail, from choreography to costumes, from video mapping to live singing, to offer unforgettable moments.
DRESS CODE PARTY
let's have fun with themed parties. Multicolor dress code, Thursday evening will be dedicated to the festival of colors: we wear clothing, accessories and masks with multiple colors, for an evening full of fun. Red dress code, the evening dedicated to love and passion: a red-colored garment in clothing to give the right theme to evening events. Elegant dress code, on Friday evening it will be dedicated to elegance and style.
Dance lovers will find Salsa, Merengue and Bachata lessons every day. Unmissable daytime and evening appointments with group dances in the presence of our instructors and every evening ample space for Ballroom Dance.
INFLATABLE WATER GAMES
Inflatable routes, fun water games, skills tests in the pool and in the sea.
TOURNAMENTS AND EXHIBITIONS
Many sports tournaments, card and board games tournaments. The selected ones will compete at one of the Bluserena Villages from 09.09 to 12.09.2021 for the Bluserena Challenge.
CHILDREN, TEENAGERS AND FAMILY
Bluserena world of children and young people is unique: the clubs, in which children and teens can be entrusted to a qualified staff; the large Giant Playground; The Blu Baby Park - new for 2021 - for the little ones, from 0 to 6 years, with a mini-pool and water games and much more; mini swimming pools with water slides, Spray Parks with water games; the Cyber-Arena - new for 2021 - a real neighborhood for children; inflatable floating games; the presence in the Village of Serenella and Whiskey il ragnetto, her adventure companion. And from 2021 Serenella has her home in the Village, open to children, and her theater!
BLUE BABY PARK for the little ones
The big news for 2021 is Blu Baby Park, a custom-made playground for children from 0 to 6 years old to play in complete freedom and safety. Children accompanied by their parents will be able to bath in a mini-pool, play with pedal boats, have fun with water games, play among slides, castles and swings, compete on pedal karts on a real track, and much more. Not available at Serena Majestic Hotel Residence.
Cyber-Arena, the new children's neighborhood, and the Cyber-beach by the sea were born in 2021. New spaces inspired by the "Cyberpunk" world, with new equipment and activities: Air Trampoline, an inflatable mountain on which to have fun jumping, Archery Combat, challenges with bows and arrows, Rap & Freestyle, singing and Rap music workshops with challenges, Water Race, radio-controlled speedboat races, Combat Drone, speed and combat races, and much more. Details in the paragraphs Serenup and Serenhappy.
In Bluserena Villages available for families there are large parks for children with giant games, springs, swings, slides and much more.
A beautiful water play area, where children (from 3 to 12 years old) can play among jets and water jets, fountains and slides, pirate galleons, water cannons and more. The children of Calanè Village can use the Spray Park of the adjacent Valentino Village. Not available at Serena Majestic Hotel Residence and Sibari Green Village.
THE KIDS AND TEENS CLUB
All the services listed below are available from 07.06 to 11.09.2021, with the exception of Serenino and SereninoPiù Club available throughout the summer season. Guests of Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA can use the services of the children's and youth clubs of the adjacent Valentino Village and Calanè Village. Blu Nursery service is also available at Calaserena Village, Sibari Green Village and Calanè Village: a specialized staff will take care of children from 12 to 36 months in spaces dedicated to them (Details below). And here are our services, in order of age.
Ed ecco i nostri servizi in ordine di età:
BLU NURSERY FROM 12 TO 36 MONTHS
At Calaserena Village, Sibari Green Village and -new 2021- also at Calanè Village mothers will be able to entrust their children from 12 to 36 months to a qualified and scrupulously selected staff. The welcoming and safe Nursery area is child-sized, air-conditioned, with indoor and outdoor games and activities. The girls of the staff will be playmates, delight the children with snacks, provide nap and diaper changes. Group outings in stroller are also provided. Baby bibs, bottles and pacifiers, non-slip socks, sunscreen and diapers will be care of the parents. Parents will be able to participate in some moments of their child's activities. The service is available, for a fee, every day except Sunday, from 9.00 a.m. to 12.30 p.m. and from 3.30 p.m to 6.30 p.m., from 28.06 to 11.09.2021. The service can also be booked for the morning or afternoon only.
COCCINELLA BABY CARE
In the room there is a cot, changing table, toilet reducer (on request), baby bottle warmer, baby bath and linen set, Baby Kit (a body/hair cleanser and a leave-in cleanser); high chair in the restaurant. Compulsory fee for each child between 0 and 3 years old, € 70 per week. At the Serena Majestic Hotel Residence free cot and the possibility of renting a high chair for € 19 (to be booked).
SERENINO CLUB, MINI CLUB FROM 3 TO 5 YEARS
Qualified assistance, exclusive, safe, colorful and child-sized environments, for a holiday made up of lots of sea, games, creative workshops and, like little stars, performances in the amphitheater in the Bluserena Musical School. Every evening the party of Serenino Dance show together with Serenella La Coccinella. Great news 2021 in the magical world of Serenino Wonderland: children will be able to experience the thrill of attending the shows in the Serenella theater, a special appointment every evening and to explore Serenella's house: our mascot will guide them in the visit and tell tales to the children. Parent and child, in Mini chef 3.0, will play the role of Chef and between flour, tomato and lots of laughs they will try their hand at the preparation of Pizza. Nano attack is a pictorial graphic laboratory where all children can draw with the part of the body they prefer. The children of Serenino will also be able to have lunch, assisted by our staff, together with many new little friends from 07.06 to 11.09.2021 (at the Serena Majestic Hotel Residence for a fee for Guests in Formula Residence). And then there is the "beach location" of Serenino: the reserved and equipped "Serenella Beach" space. Exclusive Calanè Village 2021: Archaeologist for a day in which children will discover the finds of big dinosaurs with the equipment of a true archaeologist; Tennis School, a course with qualified instructors, with materials suitable for children to learn the techniques of tennis. Serenino Club is available every day, except Sunday, from 9.30 a.m. to 18.30 p.m. (Monday from 9.00 a.m.). At Calanè Village and Is Serenas Badesi VIllage, Serenino will be open all day from 9.00 a.m. to 11.00 p.m. and it will be possible not only to have lunch but also to have dinner, assisted by our staff. Customers of Valentino Village will be able to visit the Serenella's theater and Serenella's house in the adjacent Calanè Village. Coccole Sonore and Bluserena! The friendship between Whiskey il Ragnetto and Serenella becomes even stronger. From this year, children will be able to play with Whiskey il Ragnetto and Serenella "in person"! And participate in many activities even with the presence of Coccole Sonore: themed games, workshops and the unmissable Baby Dance. News 2021 Serenino Open Day, two events open to everyone, including mum and dad. A day to know Serenino, attend a mini show, an exhibition played by the circus performers and the magicians where all parents and children can play together. All children present in the Village will be able to access to the open day, even the youngest and visit Serenella's house. All the entertainers of Serenino will be present togheter with the characters of the team.
SERENINOPIU', MINI CLUB FROM 6 TO 10 YEARS
All the activities of SereninoPiù are designed for the enjoyment of older children and, in addition to what is already provided by Serenino, it offers numerous activities dedicated to creativity. Great news 2021 in the magical world of Serenino Wonderland: children will be able to experience the thrill of attending the shows in the Serenella theater, a special appointment every evening and exploring Serenella's house: our mascot will guide them in the visit and tell tales to children (for Valentino Village customers: at the adjacent Calanè Village). Young explorers, discovering fantastic treasures with Superblu, with the help of magnifying glasses, mini compasses! Rhythmic gymnastics will accompany girls to develop a sense of rhythm and expressiveness, through music and the use of small tools (ribbon, ball and hoop) with the inevitable Bluserena tutu. Also Football Academy, with qualified instructors, to learn the rudiments and the "tricks" to become small champions. Exclusive Calanè 2021: Water Race fun and speed races with remote-controlled motorboats in the nearby lake; Coach Kids, an expert will hold fun and exciting fitness classes for the young Guests; Serenino at the boarding, children aged 6 to 10 will be able to participate in a sailing course held by a pirate and his crew designed specifically for their needs; Tennis School, a course with qualified instructors, with materials suitable for children to learn the techniques of tennis. At Serenè Village and Torreserena Village an adventure park with suspended paths between the trees to be done in maximum safety (for children between 100 cm and 140 cm in height). The children of SereninoPiù will also be able to have lunch, assisted by our staff, together with many new little friends from 07.06 to 11.09.2021 (at the Serena Majestic Hotel Residence for a fee for Guests in Residence Formula). SereninoPiù is available every day, except Sunday, from 9.30 a.m. to 18.30 p.m. (Monday from 9.00 a.m.). Children of 10 years old can choose whether to be part of SereninoPiù or SerenUp. News 2021 at Calanè Village and Is Serenas Badesi Village, Serenino will be open all day from 09.00 a.m. to 23.00 p.m. and it will be possible to have lunch and dinner, assisted by our staff.
SERENINO EVENING, MINI CLUB FROM 3 TO 10 YEARS
Children from 3 to 10 years old can spend carefree and cheerful evenings in the company of many little new friends and attend the shows in the Serenella theater, every evening a special event, an exclusive schedule, which includes cabaret and comic performances, puppet shows , storytellers, magical and circus nights ... and many other surprises! Serenino Evening is available in all Bluserena Villages, every day except Sunday, from 9.30 p.m. to 11.00 p.m., from 07.06 to 11.09.2021.
SERENUP, TEENY CLUB FROM 11 TO 14 YEARS
Cyber-Arena, the new children's neighborhood, and Cyber-Beach by the sea were born in 2021. New spaces inspired by the "Cyberpunk" world, with new equipment and activities such as Air Trampoline, Archery combat, Rap & Freestyle, Water Race, Combat Drones and much more (at Serena Majestic Hotel Residence the activities will be carried out in different spaces at inside the village). A new world full of games and experiences: Rap & Freestyle -new 2021-, Rap singing and music workshop with tests and challenges on stage. Archery Combat -new 2021- team challenges with safe bows and arrows; the Night under the stars, the enthusiasm of feeling "already grown up", having dinner "under the stars", spending the night in a tent; the Blaster Challenge, fun fights with colorful toy weapons, trials and many obstacles to overcome. And much more: our Football Academy and the Rhythmic Gymnastics course -new 2021- free body exercises accompanied by music and tools such as ribbon, ball and hoops; the Aerial Dances course - new for 2021 - (except Serena Majestic Hotel Residence); the Water Race - new for 2021 - in the swimming pool, a speed competition between radio-controlled motorboats, the arena for Combat Drones, speed and combat competitions; the Air Trampoline, an inflatable mountain on which to have fun jumping (except for Serena Majestic Hotel Residence). Great excitement also on the beach in CyberBeach area: Spikeball, a new "volleyball" with a bouncy mat; SportUp, the boys and girls will be followed by our coaches who will accommodate their preferences and record their progress and goals in an exclusive "sport passport"; Lupetti di mare -new 2021-, a whole day with the Seasport instructors, learning the techniques of sailing, windsurfing, then a packed lunch and finally a wonderful canoe excursion. Serenup boys and girls will also be able to participate in the Laser Match, the great team game with infrared weapons. At Serenè Village and Torreserena Village an adventure park with suspended paths between the trees to be done in maximum safety (for children between 100 cm and 140 cm in height). The guys from SerenUp will also be able to have lunch together with friends of the holiday, assisted by our staff. SerenUp is available in all Bluserena Villages, every day except Sunday, from 9.00 a.m. to 12.30 p.m. and from 3.00 p.m. to 6.30 p.m, from 07.06 to 11.09.2021 (at the Serena Majestic Hotel Residence assisted lunch for guests in Residence Residence subject to charges). Calanè Village kids can take advantage of SerenUp at the adjacent Valentino Village. Guys of 14 year olds can choose whether to sign up for SerenUp or SerenHappy.
SERENHAPPY, JUNIOR CLUB FROM 14 TO 17 YEARS
A new world full of games and experiences: Youtuber course to become a perfect instagrammer or tiktoker, through a few and fun steps; Night under the stars, the enthusiasm of feeling "already grown up", having dinner "under the stars", and spending the night in a tent; Animator for a day, the boys and girls will be projected into a unique experience, they will be officially part of the team, our entertainment staff, will wear the uniform (provided by Bluserena) and will participate in the activities as true professionals of the entertainment, from morning to evening; the Blaster Challenge, fun fights with colorful toy weapons; Rap & Freestyle -new 2021-, a singing and music Rap workshop with rehearsals and challenges on stage. The Air Trampoline, an inflatable mountain on which to have fun jumping (except Serena Majestic Hotel Residence). There are many activities on the beach in the Cyber-Beach area: sports courses in sailing, windsurfing, canoeing, sailing and Paddle Surfing - new for 2021 - followed by a tent and dinner under the stars. Beach volleyball tournaments are a must and another 2021 novelty, the Footable, an exclusive rebound floor will force players to hit the most accurate shot. Serenhappy boys and girls will also be able to participate in the Laser Match, the great team game with infrared weapons. The guys from SerenHappy will also be able to have lunch together with friends of the holiday and our staff. SerenHappy is available in all Bluserena Villages, every day except Sunday, from 9.00 a.m. to 12.30 p.m. and from 3 p.m. to 6.30 p.m., from 07.06 to 11.09.2021 (at Serena Majestic Hotel Residence assisted lunch for guests in Residence Formula subject to charges). The guys of Calanè Village will be able to take advantage of SerenHappy at the adjacent Valentino Village..
11/18 JULY 2021 AND 1/8 AGOSTO 2021 WITH SERENELLA, WHISKEY AND GRETA, BLUSERENA SPECIAL WEEK AND COCCOLE SONORE!
At Calanè Village in Apulia, Greta will participate in gaming and entertainment activities holding at the Mini Club, at the evening Baby Dance and much more. Guaranteed fun for your children with Greta and Whiskey by Coccole Sonore and Serenella, the most loved ladybug by children.
"TEENS CAMP”, AT SIBARI GREEN VILLAGE AND TORRESERENA VILLAGE, ADVENTURE CAMP
At Sibari Green Village and Torreserena Village, children aged 14 to 25 years old will be able to enjoy their holiday in complete freedom and participate in Serenup and Serenhappy activities, staying in the room with peers (friends booked together), having lunch and dinner with them. Even minors can stay without their parents. All under the watchful eye of an animator. All the details of the Adventure Camp offer on the Price List.
ADVENTURE PARK AT SERENÈ VILLAGE AND TORRESERENA VILLAGE
Bluserena “Wild”, fun and adventure in perfect safety. At Serenè Village and Torreserena Village, the children of SereninoPiù and Serenup (minimum height 100 cm - maximum height 140 cm) will be able to live a new experience by trying their hand at a path between bridges suspended between the trees. Children will be properly followed by our staff, harnessed and equipped with a helmet and safety aids.
For children the exclusive Serenella Kit: a large Serenella Teddy (50 cm), Serenella single bedspread 100% cotton 260x170 cm, Serenella Organic Bath Kit (shampoo, bath foam and body lotion in 100ml bottles), Serenella Stickers and cotton Shopper. To be requested upon booking € 49 per Kit.
SWIMMING SCHOOL FOR 3 YEARS AND MERMAIDING
Children and teens will be able to participate in group swimming and mermaiding lessons under the guidance of our expert instructors (except for Sibari Green Village; guests of the Calanè Village can access the swimming school at the adjacent Valentino Village).
SCHOOL DANCE AND RHYTHMIC GYMNASTIC FROM 5 TO 14 YEARS
Rhythmic gymnastics courses from 5 to 14 years, from 07.06 to 11.09.2021, with weekend performances. Bluserena Dance Academy courses from 3 to 5 years. The uniform will be provided by Bluserena.
SOCCER SCHOOL FROM 5 TO 14 YEARS
Bluserena Football Academy, with qualified instructors for children and teenagers from 5 to 14 years, from 07.06 to 11.09.2021. They will learn the first rudiments and the "tricks" to become little champions. The courses will be held in synthetic grass soccer fields reserved for the exclusive use of the school. The uniform is provided by Bluserena.
Circus disciplines in a course dedicated to children, teenagers and parents. Together, they will be able to learn, while having fun, the basics of juggling, acrobatics and clowning. The service is available in all Bluserena Villages from 07.06 to 11.09.2021.
MINI FARM AND MINI RIDING
At Calaserena Village, for the delight of children, it will be possible to observe animals, donkeys, Tibetan goats, peacocks and have fun in the Mini Stables (the latter for a fee) with a pony ride.
MEDICAL ASSISTANCE, PEDIATRICIAN AT THE CALANÈ VILLAGE
Doctor resident in the village and available 24 hours a day (pediatrician doctor at Calanè Village). Medical office open at set times, morning and afternoon, with free visits. Visits are paid at other times and outside the doctor's office.
THE HOLIDAY APPROVED BY ITALIAN PEDIATRICIANS
Bluserena Villages have, first in Italy, the quality label "FRIENDLY HOLIDAY OF CHILDREN" recognized by the National Federation of Paediatricians Cipe-Sispe-Sinesp. The services, equipment and comfort are also designed on the needs of children, teenagers and their parents, in the name of fun but also of safety and constant and careful maintenance:
• Medical or pediatric medical assistance in the hotel 24 hours a day;
• Possibility of entrusting children and young people aged 3 to 17 to professional teams for at least 9 hours a day for 6 days a week, even in the evening (after dinner), in clubs segmented into at least 4 distinct age groups;
• Sports and creative activities for age groups, entertainment shows dedicated to children and teenagers;
• Sports fields with protected protrusions and absence of architectural barriers;
• Large playgrounds accessible to children, swimming pools with waterslides and shallow water for the little ones;
• Wide sandy beach or, for non-sandy beaches, aids to facilitate bathing and on the beach a safe and delimited area reserved for children;
• Baby kitchen / Baby Feeding Facility for the preparation of meals for children 0-3 years old, with assistance during main meal times and availability of specific foods;
• Possibility of lunch in a reserved area for the exclusive use of children and teenagers in the company of the entertainers;
• Boutiques and shops stocked with items for early childhood and older children and medicine booking and delivery service, strollers rental.
• In the room there is a cot, changing table, toilet reducer, baby bottle warmer, linen set, Baby Kit with two cleansers, baby bath tubs and rails for the beds (on request); availability of changing tables in the common bathrooms.
FITNESS, THOUSAND ACTIVITIES, SPACES AND QUALIFIED INSTRUCTORS
Rich group gymnastic program with our instructors (at GranSerena Hotel from 24.05 to 11.09.2021) both in the fitness area and outside: Pilates, Yoga, Zumba, Stretch and Tone, Acqua Gym, Total body, Nordic Walking and new for 2021 with Cross training complete with TRX and jump fitness, the trampoline that helps burning calories at the rhythm of music (except at Serena Majestic; the customers of Calanè Village and Alborèa Ecolodge Resort can access the Valentino Village fitness area). And then a training program for parents and children. In all villages (except at Serena Majestic, Calanè Village and Alborèa Ecolodge Resort) modern indoor fitness area, with the assistance of qualified instructors at set times, equipped with strength machines, handlebars, walking mat, spinning bikes (with climbing wall at Torreserena Village) and - new for 2021 - also TRX, Balance board and strength development rope. At Serena Majestic Hotel Residence and at Calanè Village gym not attended by instructors, equipped with strength machines. At the 5-star Kalidria Hotel & Thalasso SPA: large gym equipped by Technogym, which offers targeted services and small class fitness activities both outdoors (from yoga to pilates) and in the gym with personal trainer. Guests of the Alborèa Ecolodge Resort can access to the fitness area of the Valentino Village. At Torreserena Village children and adults can try their hand at a climbing wall and learn the techniques of this sport, having fun in complete safety. Exclusively for Is Serenas Badesi Village: a professional instructor dedicated to postural gymnastics and oriental disciplines with courses in Tai Chi, Holistic Gymnastics, Pilates and Yoga.
FOOTBALL, TENNIS, SWIMMING AND MUCH MORE
The sports facilities of Bluserena Villages are very rich: swimming pools (except at Sibari Green Village and Calanè Village), 8 a side football fields (except at Serena Majestic Hotel Residence, Calaserena Village, Calanè Village and GranSerena Hotel), illuminated 5 side football fields in synthetic grass, tennis, multi-purpose basketball / tennis (at GranSerena Hotel), multi-purpose basketball / volleyball (at Sibari Green Village and at Serenè Village), beach tennis (except for Calaserena Village), beach volleyball and - new for 2021 - footable on the beach, the new trendy game for football lovers, where an exclusive rebound floor will force players to hit the most accurate shot. Paddle Tennis, at Torreserena Village and Serena Majestic Hotel Residence and - new for 2021 - also at GranSerena Hotel, Serenè Village, Is Serenas Badesi Village and Calaserena Village. Another novelty for 2021 is TEQBALL: a new and fun sport that combines football with table tennis (at Torreserena Village, GranSerena Hotel, Serenè Village, Serena Majestic Hotel Residence, Calaserena Village and Is Serenas Badesi Village). At Serenè Village and Torreserena Village, gymnastics courses in the woods. In addition, archery, target shooting, ping-pong tables and bowls fields. Guests can participate in group and individual swimming lessons (except for Sibari Green Village; guests of Calanè Village can enjoy lessons at the adjacent Valentino Village), sailing, tennis and archery from 31.05 to 11.09.2021. Individual and group windsurfing and sailing courses are also available. All individual lessons are subject to charges. Beach Golf from 14.06 to 11.09.2021 - new 2021 - at Valentino Village and Calanè Village.
The Club of water sports and water attractions. Fun and sports: pedal boats (except Calaserena Village and Is Serenas Badesi Village), canoes, sailing, wind-surfing, Paddle Surf boards (even Big Paddle Surf up to 8 people), activities towed by motorboat (for a fee; not available at Calaserena Village, Is Serenas Badesi Village, Serenè Village, GranSerena Hotel and Serena Majestic Hotel Residence). Excursions by boat and rubber dinghy to Calaserena Village, Is Serenas Badesi Village, Serenè Village, Torreserena Village, Alborèa Ecolodge Resort, Calanè Village and Valentino Village (for a fee; at Is Serenas Badesi Village departing from the port). Free and private group lessons for sailing and windsurfing for a fee.
At Calaserena Village, the “RESORT 5STAR IDC” Dive Center, authorized to issue PADI patents up to the highest level, offers diving courses for children as well, splendid dives, refilling cylinders and equipment rental. At Is Serenas Badesi Village Dive Center on the beach. Both qualified to issue licenses of any level, they offer diving courses for adults and children, scuba diving, bottle refilling and equipment rental.
It is the area dedicated to those who want to enjoy a break on holiday in the name of relax and well-being. All the Villages offers face and body treatments, relaxing, sporting, holistic massages and personalized wellness programs (services for a fee and available from Monday to Sunday). At GranSerena Hotel, the Bluwellness is inside the Terme di Torre Canne (closed on Sundays) and offers beauty and wellness treatments (for a fee). Customers of Kalidria Hotel & Thalasso SPA, Alborèa Ecolodge Resort, Valentino Village, Calanè Village and Torreserena Village can access the services of the exclusive Ethra Thalasso SPA (paid services). At Is Serenas Badesi Village there is a large wellness center (for a fee).
ETHRA THALASSO SPA
At Ethra Reserve, the exclusive 3,500 m2 Ethra Thalasso SPA, one of the most evocative thalassotherapy centers in Italy. It offers a rich proposal of thalassotherapy, beauty treatments, massages, wellness programs, relaxation and remise en forme, an outdoor seawater pool, an indoor pool with a marine aquatonic course, a Thalasso Oasis with plein air wellness pools, Turkish bath, sauna, whirlpools, solarium and a gym with Technogym equipment (paid services). In compliance with current regulations, Ethra Thalasso SPA services will be available from 26.06.2021.
SPA AT IS SERENAS BADESI VILLAGE
Awaken your emotions in our exclusive SPA: massages and beauty treatments, Finnish sauna, Turkish bath, whirlpools, ice cascade, emotional showers, "Halos" salt room where you can experience the ancient beneficial properties of salt. Outside, an oasis of well-being with Kneipp path, alternating walk in hot and cold water, open air whirlpool tub, covered relaxation area, herbal tea room and a big solarium.
TORRE CANNE THERMAL BATHS
Directly accessible from GranSerena Hotel, Terme di Torre Canne, among the most beautiful in Southern Italy, directly on the sea, are affiliated with the National Health System and classified as the first Super level. It offers respiratory treatments (inhalations and insufflations), mud therapy, physiotherapy and rehabilitation. It is advisable to book treatments in advance. For information and reservations: www.termeditorrecanne.it/prenota or email@example.com. Inside the Spa there is Bluwellness, which offers beauty and wellness treatments. Terme di Torre Canne are open from 03.05 to 17.10.2021 (closed on Sunday).
BLUSERENA WITHOUT BARRIERS
Bluserena Villages are free of architectural barriers. Disabled rooms available, reserved parking space in the car park, in the amphitheater and on the beach (near the walkway). On the beach there is a Job chair, specific for swimming in the sea. On request, it is possible to rent wheelchairs. There are no individual accompanying services.
Free Wi-Fi connection in the main common areas and in the Premium, Comfort and Suite rooms (where available). At Alborèa Ecolodge Resort, Kalidria Hotel & Thalasso SPA and Is Serenas Badesi Village available in all rooms, common areas and on the beach.
CONDITIONS OF STAY - SUMMER 2021
DELIVERY OF SERVICES IN RELATION TO PANDEMIC EVENT IN PROGRESS
Bluserena will adapt to current and future regulations and will take all appropriate measures to ensure the highest level of safety. For example, if necessary, shifts will be introduced, services changed or suspended, schedules changed. Service descriptions always updated on www.bluserena.it.
BIG DISCOUNTS FOR CHILDREN AND TEENAGERS UP TO 18 YEARS OLD
Big discounts for children and teenagers in 3rd, 4th and 5th bed. For children 0-3 years, payment of the mandatory fee for Coccinella Baby Care. For children from 3 to 8 years discounts of up to 80%, from 8 to 18 years discounts of up to 60% depending on age. Details in the Price Lists.
Compulsory (except for Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA; compulsory at GranSerena Hotel from 23.05 to 12.09.2021 from 3 years old, entitles you to the following services: use of sports fields and sports equipment, beach services, participation in tournaments and group lessons, services of the Serenino, SereninoPiù, SerenUp and SerenHappy.
ANIMATION AND SHOWS
Free entertainment and evening shows, games, dances and parties are available to guests free of charge.
COCCINELLA BABY CARE
In the room there is a cot, changing table, toilet reducer (on request), baby bottle warmer, baby bath and linen set, Baby Kit (a body/hair cleanser and a leave-in cleanser); high chair in the restaurant. Compulsory fee for each child between 0 and 3 years old, € 70 per week. At the Serena Majestic Hotel Residence free cot and the possibility of renting a high chair for € 19 (to be booked).
In order to apply the discounts, the ages are intended for years not completed at the time of stay (for example, the 3-8 years discount will apply to children who have not yet turned eight years of age). Minors. To establish direct contact in the case of minors unaccompanied by a parent or other authorized person, it is possible to contact the Booking service at the following number +39.085.8369777.
ADVENTURE CAMP OFFER
At Sibari Green Village and Torreserena Village, teenagers aged 14 to 25 will be able to enjoy their holiday in complete freedom and participate in SerenUp and SerenHappy activities, staying in the room with peers (friends booked together), having lunch and dinner with them. Even minors can stay without their parents. All under the watchful eye of an animator. 25% discount on the basic rate (not combinable with reductions in 3rd bed). It is possible to confirm in the room with friends / relatives (3 teenagers as long as they are between the ages of 14 and 25).
50% DISCOUNT FOR THE SECOND STAY, FOR THOSE WHO BOOK ON BLUSERENA.IT
For those who book online on the website www.bluserena.it (without telephone support), Bluserena offers a 50% discount for one person, during the week to choose from those published on www.bluserena.it/happyweeks in different period from the first stay. The discount is valid for stays of one week in a Classic room (consisting of at least 2 adults) in Pensione Più, for the summer season 2021. It can be transferred to 1st degree relatives who are not already Bluserena customers and who have not already a confirmed booking for summer 2021. In no case can the discount be used for services other than those described above or in 2022. For accompanying persons are valid the conditions of stay published on the official 2021 price lists. Cannot be combined with any offers Bluserena.
1 ADULT + 1 CHILD
Discounts are available for children in 2nd bed, sharing a room with an adult. In the presence of more children, the offer applies to only one child, applying the reductions provided for in 3rd, 4th and 5th bed to the others. Offer subject to limited availability and valid in the presence of only one adult (from 18 years) per family.
SHORT STAYS BLUSERENA
You can book on www.bluserena.it/book stays of less than a week in Pensione Più and in Classic Room (rates indicated under the heading “Short Stays” in the price list of the individual village), with a free Club Card. Short stays are reserved for a limited number of rooms and subject to availability. In case of an extension, starting from the 5th night, the price is from the list and the Club Card for a fee.
ON HOLIDAY WITH THE DOG
In all Bluserena Villages (except for Serena Majestic Hotel Residence and GranSerena Hotel) it is possible to bring your dog (maximum 10 kg and only if it has health certification; at Kalidria Hotel & Thalasso SPA maximum 7 kg). It will stay in the enclosed garden of your Classic room, equipped with a kennel and bowls (at Calanè Village Standard room, at Kalidria Hotel & Thalasso SPA it stay on the terrace of the Classic or Superior rooms) and will be able to circulate in the Village only in reserved areas and on dedicated routes (for example not on the beach, restaurant, amphitheater and square), with leash. At Alborèa Ecolodge Resort, Ecolodge Suite Classic are available with a dedicated fenced area, equipped with kennel and bowls. No food is provided for the dog. The number of places is limited. No other animals or dogs of heavier weight are allowed. Customers who will stay with the dog will be required to comply with the regulations sent during the booking confirmation phase.
For information and reservations, you can access www.bluserena.it/booking or contact the Booking service Bluserena at +39.085.8369777. Upon confirmation, a deposit of 10% of the total amount will be required (and in any case not exceeding € 250); the balance must be paid before the start of the holiday, within 21 days. Before arrival, the personal data of all participants in the stay must be filled in the from www.bluserena.it/perchihaprenotato area, in order to optimize and secure check-in operations. Payments can be made by bank transfer or online by credit card from the area www.bluserena.it/perchihaprenotato. In case of bookings of packages including flight or ship, together with the deposit, the advance payment of the air / sea ticket is required. An electronic invoice will be issued for the amounts paid before arrival. For services paid for at the hotel, a commercial document will be issued, as Bluserena is equipped with electronic cash registers. If you also wish to have an invoice for payments at the hotel, this can only be requested before paying directly at the hotel by communicating all the necessary data: surname and name or company name, VAT number or tax code, SDI or PEC code. For fiscal reasons, in no case can the invoice be requested after payment.
GUEST CANCELLATION PENALTIES
In case of cancellation up to 21 days from the start of the holiday, no cancellation penalties will be applied (for the amounts paid, Bluserena will recognize, at its discretion, a refund or voucher of equal value valid until 31.12.2022). The reimbursement, even by voucher, of travel and transfers not purchased from Bluserena is excluded. For cancellations made 20 days before arrival, will be applied the following penalty to the amount of the stay:
• cancellations from 20 to 10 days before arrival: 50%;
• cancellations from 9 to 4 days before arrival: 75%;
• cancellations from 3 to 0 days before arrival: 100%.
Bluserena will not apply a penalty (against the paid sums, a refund or a voucher will be issued, at customer's discretion, valid until 31.12.2022) if the inability to stay is linked to the pandemic event in progress and depends exclusively on one of the following cases:
• at least one of the components of the reservation is subject to mandatory quarantine, imposed by the health authorities;
• it is impossible to reach the booked village due to restrictions imposed by the authorities.
In any case, for late arrivals or early interruptions, the full amount of the booked stay will be charged.
MODIFICATION / CANCELLATION RESERVED TO BLUSERENA
Even during the season, Bluserena has the right to close the booked facility and / or delay the opening for any reason and / or cause. It is understood and accepted that in such circumstances Bluserena may propose at its discretion: (I) re-routing in another Bluserena facility; (II) voucher for the full amount forfeited by Bluserena valid until 31.12.2022, usable at Bluserena facilities; (III) reimbursement of the sums paid by Bluserena only. The Guest declares to be satisfied, accepting the foregoing and renouncing any other claim also as compensation. Bluserena is also recognized the right to make changes to the services described in this Price List, should it be prescribed by the competent authorities due to the emergency relating to the pandemic event in progress, or, in any case, at Blu-serena's discretion to in order to limit the risk of contagion and / or ensure the safety of Guests and employees.
BEGINNING AND END OF STAY, DELIVERY AND RELEASE OF ROOMS AND BEACH UMBRELLAS
The arrival. In all the Villages (except for Serena Majestic Hotel Residence), on the day of arrival the rooms and beach umbrellas are delivered starting from 2.30 pm, guaranteed by 4.00 p.m. The stay begins with dinner, the price will therefore also include lunch on the day of departure (replaceable on request with a travel basket). It is possible to start your stay with lunch and end it with breakfast on the day of departure, indicating this detail when booking (the rooms are still delivered from 2.30 p.m). On the day of arrival we will have lunch and dinner in one of the village restaurants (at Bluserena's discretion), not necessarily the central one. Residence Serena Majestic: residence delivery by 5.00 p.m., complete with bed linen and towels (not for kitchen); cleaning is the responsibility of the customer, linen is changed weekly. Final cleaning of the apartment is subject to a fee and is mandatory; that of the kitchenette is a customer responsibility. Check-in operations must be carried out by only one guest per family unit. The departure. On the day of departure, the room (or residence) and beach umbrella must be released by 10.00 a.m. in all the Villages (at Alborèa Ecolodge Resort and Kaidria Hotel & Thalasso SPA by 11.00 a.m.). Changing rooms with showers, linen and hairdryers are available (except for Serena Majestic Hotel Residence, Calanè Village; Kalidria Hotel & Thalasso SPA and Alborèa Ecolodge Resort) unattended luggage storage. Check-out operations must necessarily be carried out the day before departure. By booking the Late Check Out, the room and beach umbrella are available until 2.15 p.m. on the day of departure. The service is subject to a fee and subject to limited availability (to be booked preferably upon confirmation and, in the Village, within 2 days of departure). Details in the Price Lists.
We want our Villages to be a place of relax, fun, serenity and safety at the same time. Therefore it is necessary that all Guests comply with certain rules of conduct, listed in the “Village Regulations” available on www.bluserena.it and sent to the booking confirmation. Entering the facility requires acceptance.
Upon arrival at the Hotel, a Smart Card will be given to be used in bars, restaurants, amphitheater, Reception, Thalasso SPA at the Kalidria Hotel & Thalasso SPA. For each top up made, a voucher of the same amount will be assigned to the Smart Card with which to pay for purchases (multipurpose "consideration" pursuant to Article 6-quater of Presidential Decree no. 633/72, accepted as payments - for sales or services). It is possible to top up at any time at the Reception and the bars in the square and on the beach, for a maximum amount of € 200.00. The Smart Card can be used up to a few moments before departure from the Village, also to pay the bill for the stay, and can be returned at the bar, recovering the remaining credit before departure, if greater than or equal to € 1. It will be necessary to show the Smart Card to take advantage of the All Inclusive Extra, provided for those who have chosen the Extra Board, and the benefits of BluserenaPiù Club. For details, see the respective regulations.
In Sibari Green Village and Torreserena Village there is a shuttle to and from the sea (not equipped with a platform for the disabled). At Alborèa Ecolodge Resort, Kalidria Hotel & Thalasso SPA, Valentino Village and Calanè Village, there is a shuttle that connects the beach to the Villages (about 9 minutes).
TRANSFERS FROM AIRPORT AND STATION
It is possible to book a transfer from the airport or station to the Village. Upon request, car rental is also available during the stay, eith competitive rates.
IDENTITY DOCUMENTS ON ARRIVAL
Upon arrival it is mandatory to show the documents certifying the identity of all components of the booking of any age, including minors, pursuant to art. 109 of the Consolidated Law on Public Safety. Failing this, the hotel will apply the discount for the higher age group.
The personal data provided will be processed in accordance with Legislative Decree. Reg. (EU) n. 2016/679, as reported in the information available on https://www.bluserena.it/en/informativa-privacy.
In addition to what is indicated in the price lists: individual sports lessons, excursions, transfers (where provided), some services of the Bluserena SeaSport, bike and car rental (where provided), Diving (where present). Mini riding and horse riding (where provided). Services of Bluwellness, of the Terme di Torre Canne, Ethra Thalasso SPA in Ethra Reserve, of the Wellness center in Is Serenas Badesi Village. Medical assistance outside fixed hours and outside the doctor's office.
WINTER 2020/2021 - HOTEL SANSICARIO MAJESTIC
We have remodeled our product adapting it to the internal security protocols, in line with national and regional legal provisions, recommendations and guidelines, regarding Covid-19. The services will be constantly updated where necessary or useful in order to ensure the safety of all. The restrictions may increase or decrease depending on the general situation.
• We will have shifts for restaurants, shows, swimming pools, wellness and where necessary;
• physical distancing will be observed in all areas of the Hotel to ensure safety;
• each common area will be equipped with dispensers of sanitizing products;
• all lines, entrances and outflows will be regulated to ensure physical distances (e.g: check-in and check-out, bar, access to the restaurant, etc.);
• strict sanitation protocols will be adopted when cleaning the rooms and common areas;
• Guests and Bluserena staff will be subjected to body temperature control every day;
• an emergency protocol will be prepared for the safe management of any suspicious cases;
• Bluserena staff will wear mask and gloves;
• Masks are mandatory for all Guests in all indoor and outdoor places according to the regulations in force at the time of stay or company provisions introduced to ensure the safety of Guests. Children from 0 to 6 years are exempt.
The Sansicario Majestic Hotel is a 4-Star Hotel in Sansicario (near Turin) at an altitude of 1700 m above sea level, in the Vialattea winter sports area; the Hotel is 8 km from Sestriere and 20 km from the French border. The Hotel offers, in a sunny location, splendid views on Mount Chaberton.
The Hotel is in the Vialattea international skiing area, which has 249 pistes, which can all be reached on skis and 70 lifts. It ranges from 1380 to 2800 metres above sea level. The facilities for skiing and the 400 km of ski slopes of every level of difficulty make it an ideal destination for ski-lovers. There is a shuttle service to and from the Hotel while the pistes are open (about 500 m and a journey-time of 3 minutes) and to the shopping center. Free ski-deposit and private locker available at the ski slopes close to the ski Resorts and Luxury ski box (for a fee) a few meters away from the ski slopes.
THE MEMBERSHIP CARD
Membership is compulsory for adults and children aged three and over. It entitles you to use of the shuttle service to and from the slopes (a 3 minute journeys of about 500m) and to the shopping center, free private ski-box with locker at the foot of the slopes, daytime and evening entertainment for adults and children. Assistance for children in putting on skiing gear, accompaniment to the Ski School and back to the Hotel, access to the Serenino Club, the “Mini-Club”, and to Serenup, “Bluserena’s Teeny Club”, with lunchtime assistance (for a fee for Guests in half-board accommodation) and dinner assistance. Access to the swimming-pool (check opening times) and to the gym.
Two shifts will be introduced for the restaurant and evening shows (and for all services for which it will be deemed necessary). The choice of the shift must be made when booking, subject to availability. For organizational reasons no changes will be accepted on site, subject to availability. Bluserena reserves the right to make changes to times below indicated. Blue Bracelet: breakfast from 7.00 a.m. to 8.00 a.m., dinner from 19:00 p.m. to 20:00 p.m., shows from 20:30 p.m.. Green Bracelet: breakfast from 8.15 a.m. to 9.15 a.m., dinner from 20:15 p.m. to 21:15 p.m., show from 21:45 p.m. The times above indicated are intended for the beginning and end of the service. The lunch (included for Customers who booked Full board or single lunch) it is not subject to shifts. Special New Year. The 31.12.2020 dinner will be served to the first shiff from 7 p.m. to 9.15 p.m., followed by entertainment and midnight toast in the Hotel common areas in the second shift from 9.30 p.m. to 11.45 p.m., with a midnight toast in the restaurant.
RESTAURANT AND BAR
The Hotel has a welcoming restaurant with reserved tables for the whole family and adequately spaced. At the Hotel’s discretion and according to the Covid-19 situation, breakfast is buffet or has table-service; lunch and dinner have table-service. The buffets, when provided, will be screened and fully served by dedicated staff. The rows will be adjusted to ensure distances. Access to the restaurant (for breakfast and dinner) will be distributed over two shifts (see paragraph “Shifts”). There is a bar. For our coeliac Guests: the Hotel has a limited choice of gluten-free packed products. However total absence of gluten cannot be guaranteed.
Includes buffet breakfast or served at the table (at the Hotel’s discretion), dinner with reserved seating and table service. Water and wine on tap are provided free of charge during meals. Free afternoon snack on return from the pistes. Christmas Dinner and New Year’s Dinner are included for weekly stays. Use of the Baby kitchen/Baby feeding facilities. Children and teenagers (staying in full board) can have the Serenino Club, our “Mini-Club”, and Serenup the “Bluserena Teeny Club” assisted lunches and dinners, while those staying in half board may use this service by purchasing individual meals.
FULL BOARD SUPPLEMENT
Includes a buffet service lunch with wine and water on tap; Serenino and Serenup Club lunch for children and teenagers. The full board supplement may only be booked (for stays of at least 3 nights) for the entire duration of the stay. The tariff is per person per day for adults and children aged three and over. Children aged 0-3 or under (before 3rd birthday) are free. Any extra meals for Guests in half-board will be charged separately.
BABY KITCHEN/BABY FEEDING FACILITY
An area dedicated to children's meals, with tables, chairs and highchairs opened from 7 a.m. to 10 p.m. Available: ham, dairy products, fresh fruit, fresh milk, yoghurt, jams, tea and chamomile, biscuits (baby foods, processed cheeses and powdered and liquid baby milk are not provided). In addition, at breakfast time it will be possible to book the children’s menu, indicating the preferred time for consumption in the Baby kitchen/Baby feeding facility from 12 p.m. to 2 p.m. and from 7 p.m. to 9 p.m. Vegetable and meat broths, small pasta, slices of meat, fish fillets, boiled vegetables, tomato sauce, potatoes puree and legumes are available. While the Baby kitchen/Baby feeding facility is closed it is possible to contact the reception staff, to take advantage of a basic supply of packaged products (milk, chamomile tea, biscuits, sugar, tea) or to heat the milk.
ENTERTAINMENT, PERFORMANCE AND SHOW
The Hotel offers some of the best Italian Entertainment. Not only fun, but also punctual, reliable services for our Guests of all ages. Entertainment, games, evening shows and piano bar are available for use free of charge. Every evening and shows. They will be scheduled only those activities that can be carried out safely and in full compliance with physical distance.
FAMILIES WITH CHILDREN AND TEENAGERS
Serenino Club, is a Mini Club, with ski-wear assistance for children aged 3 to 10 and accompaniment to the Ski School and back to the Hotel. Serenino Club, is a Mini Club open from 9 a.m. to 6 p.m. every day except Sunday. It is tailored to permit parents to safely leave their children with our qualified entertainment staff. Creativeplay activities, games, workshops, films and cartoons and afternoon snack are provided. Our staff will help them to put on their ski-gear, taking them to the Ski School and back to the Hotel. Children can have lunch and dinner with the entertainment staff (lunchtime assistance is charged separately for Guests in half-board accommodation). Serenup Club and accompaniment to the Ski School: children aged 11 to 14 can join Serenup, the Junior Club open from 9 a.m. to 1 p.m. and from 4 p.m. to 7 p.m. every day except Sunday. They will be involved in sports, games and creativity. Those skiing will also be accompanied to the Ski School. Children and teenagers can have lunch and dinner with the entertainment staff (lunchtime assistance is charged separately for Guests in half-board accommodation).
HEATED SWIMMING-POOL, FITNESS AND WELLNESS
INDOOR HEATED SWIMMING-POOL
A indoor heated, swimming-pool is available for free one hour per day (opend from Monday to Saturday 10.30 a.m-12.30 p.m. e 3.30 p.m.- 7.30p.m., Sunday 3.30 p.m. - 7.30 p.m.). Access must be booked the day before at the Reception, subject to availability, indicating the time slot between: 3.30 p.m. – 4.30 p.m., 4.30 p.m. - 5.30 p.m., 5.30 p.m. - 6.30 p.m., 6.30 p.m. - 7.30 p.m. In the morning the access is free, subjecdt to limited availability. The use of swimming-caps and goggles are mandatory. Bluserena reserves the right to make changes to times above indicated.
Entrance to the gym fitness area with isotonic machines is free.
The Wellness Center has three Jacuzzi whirlpool baths, three saunas, Turkish bath, “emotional” showers and a relaxation area with Chaberton Mountain view. Purchasing the Wellness Card (14 years old and over) entitles you to use the Wellness Center, subject to limited availability. Beauty treatments and massages are charged separately. Please see the Prices table for prices and access times.
Free wi-fi connection throughout the Hotel.
PARKING AND GARAGE
Unsupervised, outdoor parking is available for Guests to use. Use of the garage (with direct access to the Hotel), if requested, is charged separately and is subject to availability.
It entitles you to use of the shuttle service to and from the slopes (a 3 minute journeys of about 500m) and to the shopping center.
Tobacco products, an AMT, telephone recharge vouchers, goggles, swimming-caps and suitable footwear for the swimming-pool are sold in the Hotel.
BLUSERENA WITHOUT BARRIERS
Sansicario Majestic is a Hotel without architectural barriers and is equipped for disabled people. Rooms are available for disabled people and there are reserved parking spaces. Individual accompaniment is not provided.
NOT JUST SKIING
You can purchase a skipass in Hotel itself (minimum 2 days) which is valid for the whole Vialattea area.
EQUIPMENT RENTAL IN THE HOTEL WITH DELIVERY ON THE SKI SLOPES
Possibility to rent in the Hotel a wide range of ski equipment at special rates Bluserena, with direct delivery in your personal locker, inside the heated ski depot and provided free of charge, at the base of the facilities.
At the start of the chairlift, 500 meters from the Hotel, you will find two fun parks for children, one of which has a school camp. Two treadmills for taking your first steps in the snow, a mini pulley and a mini climbing gym with slides are available to Hotel Guests free of charge; for an additional fee, Bluserena special rates apply, trampolines for jumping, carousel and inflatable castle.
SANSICARIO ACTION SKI SCHOOL
It has, with qualified staff, a desk in the Hotel on schedule time. Group courses are available for all ages and ability levels Bluserena discounts are available if skiing courses are purchased at time of booking, please contact Booking Bluserena. All group packages include free entrance to the Fun Park and discounts in all the shops in the “Action Gallery” at Sansicario. 15 hours (7,5 hours for Baby Camp) group skiing lessons run consecutively in 5 days from Monday to Friday. In periods of New Year, Epiphany and Carnival the morning hours are guaranteed only for courses purchased at time of booking stay. The group lessons will take place only with a minimum of 4 participants per course.
To book, it is necessary to indicate for each participant name and surname, nationality, age and technical level (beginner-intermediate-advanced). The payment of the courses is made directly in the Hotel at the desk of the Ski School. There are no refunds for days not used or for early interruptions of the stay. Private lessons are available on request. They can be booked directly at the Ski School desk in the Hotel, with special rates for certain types of lesson.
Close to the sly slopes it is available, in agreement with the Hotel, A “ACTION KINDER” service at special rates for children aged 1-3 (before 3rd birthday): a snow nursery service with highly specialised staff and an area set up especially for children. This service is active from 9 a.m to 5 p.m every day from 26.12.2020 to 06.01.2021 and from 15.02 to 28.02.2021, in the week-end (Saturday and Sunday) from 09.01 to 14.02.2021. When booking, the first name, surname, nationality and age of each participant are required. Any unused days or stays that are cut short will not be refunded.
LUXURY SKI BOX
One Ski box per family in an exclusive area, a few meters from the ski slopes, with a sanitising and automatic overnight drying system.
Skiing Guests (non-beginners) who would like to visit the Vialattea ski area on a wonderful tour accompanied by a professional ski instructor can take scheduled rides on the eastbound “Vialattea Experience” (Mondays) and the westbound “Vialattea Experience” (Wednesdays). Both rides are available at special rates and last five hours, an international skipass is required for the tour on Wednesdays. For more information and rates please ask Booking Bluserena or at the Ski School desk in the Hotel.
Guests who don’t ski can spend a pleasant holiday taking part in the free walks organised by “Non-Skiers Club”, together with members of the Entertainment Staff. To take in the atmosphere of everything a winter holiday can offer, there are a series of suggestions and activities “tailored” to satisfy every need, with particular attention paid to our Guests who prefer not to ski. The activities will be constantly updated where necessary or useful in order to ensure the safety of all. Details of the available excursions can be consulted on www.bluserena.it/sansicario-majestic.
CONDITIONS FOR STAY - WINTER 2020/2021
Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-3 is only applicable to children who have not yet had their third birthday). Minors. In case of minors not accompanied by a parent or authorized person, you can contact them calling the Booking at 085.8369777.
1 ADULT + CHILD
Discounts are available for children staying in a second bed in a room with one adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.
BLUSERENA SHORT STAYS
1-3 night stays can be booked at www.bluserena.it/quote. The prices are listed under short stays in the price list, with a free Club Card. Short stays apply to a limited number of rooms, according to availability. For the extension, over the 4th night, price is as pricelist and the Club Card on payment.
At Sansicario Majestic Hotel we cannot accept pets.
For information and bookings, please visit www.bluserena.it/quote or contact Booking Bluserena on (0039) 085 8369777. The whole amount should be paid when booking; however, it is also possible to pay a 10% deposit of the whole amount as confirmation, and the remaining amount shall be paid no later than 14 days before the holiday. Before arrival, it is required to fill in the personal data of all participants in the stay from the area www.bluserena.it/perchihaprenotato, in order to optimize and secure check-in operations. Payments can be made by bank transfer or credit card in the area www.bluserena.it/perchihaprenotato. Electronic invoices will be issued for the amounts settled before arrival. Official receipts will be issued for services settled at the Hotel as Bluserena has telematics cash registers. If you would also like an invoice for payments made at the Hotel, you can only request before paying directly at the Hotel by providing all the necessary details: surname and name or title, VAT registration number or Tax Code, Sdi code (ie. Italian Interchange System) or PEC (ie. certified email). For tax reasons, under no circumstances can invoice be requested after payment.
In case of cancellation up to 14 days from the start of the holiday, no cancellation penalties will be applied (Bluserena will recognize vouchers of a value equal to the amounts paid, valid until 31.12.2022). Refunds, even via vouchers, for travel and transfers not purchased from Bluserena are excluded. For cancellations made 13 days before arrival, the following penalties will be applied to the amount of the stay:
• cancellations from 13 to 10 days before arrival: 50%;
• cancellations from 9 to 4 days before arrival: 75%;
• cancellations from 3 to 0 days before arrival: 100%.
In case of delayed arrival or early departure, the full tariff for the stay will be charged.
MODIFICATION/CANCELLATION RESERVED TO BLUSERENA
Even during the season, Bluserena has the right to close the booked facility and /or delay the opening for any reason and / or cause. It is understood and accepted that in such circumstances Bluserena will be able to offer vouchers for the whole forfeited amount by Bluserena with validity until 31.12.2022, which can be used at Bluserena facilities. The Guest declares to be satisfied, accepting the above and renouncing any other claim also as compensation. Bluserena is also recognized the right to make changes to the services described in this Price List, if prescribed by the authorities in charge due to the COVID-19 emergency, or, in any case, at the discretion of Bluserena in order to limit the risk of contagion and / or ensure the safety of Guests and employees.
BEGINNING YOUR STAY, CHECKING IN AND CHECKING OUT FOR ROOMS
Arrival. In order to ensure compliance with physical distances, check-in operations must be carried out by only one Guest per household. To ensure safety and avoid contact between baggage of different Guests, the transport of the same can be done independently by the Guests with the trolleys available in the arrival area. Alternatively, you can ask for assistance from our porters. Arrival and departure on Sunday, unless otherwise specified on the price list. Room-keys will be available from 2.30 p.m. to 4 p.m. on your day of arrival. The half board treatment includes breakfast and dinner, if you have booked the Full Board supplement, please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request); if the stay starts with lunch, the last meal included is breakfast. We cannot guarantee an early availability in case of a stay starting at lunch. Special ready room: bookable, subject to availability, room delivery from 10 a.m. to 12 p.m. (room delivery time at the discretion of the Hotel). In addition to the room ready, it is possible to buy lunch on the day of arrival for € 18 instead of € 32 (including for those who choose Full Board). The departure. On the day of departure the rooms must be vacated by 10 p.m. Check-out operations must necessarily be carried out the day before departure.
Upon your arrival, you will be given a Smart Card: a prepaid card that must be used for payment at the bar and restaurant. Any unused residual amount on the card will be returned.
PROVIDING I.D. ON ARRIVAL
On arrival valid documentation certifying the identity of all components of booking, including children of any age, must be presented pursuant to article 109 of the Unified Text of the Public Safety laws. In the absence of adequate documentation the Hotel may only be able to apply any discounts related to a higher age bracket.
SERVICES NOT INCLUDED IN THE PRICE
Please note that Ski School courses, ski-hire, skipasses (which may be purchased in the Hotel itself), Luxury Ski Box, excursions, transfers, laundry service, else shown on the price list are not included and are charged separately.
Smoking is prohibited in the rooms, closed rooms and on the porch.