SERVICES AND CONDITIONS OF STAY

 

WINTER 2023/2024 - HOTEL SANSICARIO MAJESTIC

- SERVICES

- CONDITIONS OF STAY

 

SUMMER 2023

- SERVICES

- CONDITION OF STAY

 

 

 

 

WINTER 2023/2024 - HOTEL SANSICARIO MAJESTIC

 

 

SERVICES

 

THE HOTEL

The Sansicario Majestic Hotel is in Sansicario (Turin) at an altitude of 1700 meters above sea level, in the Vialattea winter sports area. The hotel is 8 km from Sestriere and 20 km from the French border. It is in a sunny location and enjoys a beautiful view of the Mount Chaberton.

 

THE VIALATTEA

The hotel is in the Vialattea international skiing area, which has 249 pistes, which can all be reached on skis and 70 lifts. It ranges from 1380 to 2800 metres above sea level. The facilities for skiing and the 400 km of ski slopes of every level of difficulty make it an ideal destination for ski-lovers. During the opening hours of the slopes, a shuttle service is available that connects the hotel to the lifts (about 500 meters and a journey-time of 3 minutes) and to the shopping center. Free ski-deposit and private locker available at the ski slopes close to facilities.

 

 

ROOMS

The hotel has 135 rooms and suites with renovated sleeping and living areas in 2023 and new mattresses and pillows for a healthy and comfortable rest. The rooms are equipped with carpeting (a few rooms with parquet flooring), TV with Sky, telephone, mini-bar, safe deposit box, bathroom with shower or bathtub, hairdryer and a bathrobe is provided for each adult (there is a fee for any additional clean bathrobes requested). Smoking is prohibited in the rooms (only permitted on the balconies). MOUNTAIN VIEW ROOM: Rooms with a view of Mount Chaberton available at extra charge. You can choose from the following rooms and suites:

 

CLASSIC ROOMS

Studio rooms with bathroom for the disabled for 2 to 5 persons.

 

JUNIOR SUITES

Comfortable rooms for 3 persons or 4-5 persons. For 3 persons, rooms of 30 sqm consisting of two rooms not divided by doors: living area, bedroom with double bed and single bed (renovated in 2023); a bathroom (with bathtub). For 4-5 persons, rooms of 41 sqm consisting of two rooms divided by a door: living area with double sofa bed, bedroom with double bed and single bed (renovated in 2023); a bathroom (shower or bathtub).

 

FAMILY SUITES

Ideal for a family holiday and with children, thanks to the convenience of the two bathrooms. These are comfortable suites of approx. 45 sqm for 4 or 5 persons. Consisting of two rooms divided by a door: living area with double sofa bed and 3rd bed (if required), double bedroom (renovated in 2023); two bathrooms.

 

ROMANTIC SUITES

Ideal for romantic holidays for couples, these are comfortable suites of about 45 square metres for 2 persons. These consist of two rooms divided by a door: a living area; a bedroom with a double bed (renovated in 2023); two bathrooms. In addition to the amenities of the other room types, they have a coffee machine and a kettle with tea and herbal teas. They also offer a turn-down service and, for stays of a minimum of 3 nights, a welcome drink in the room (champagne and fresh fruit).

 

 

RESTAURANTS

 

RESTAURANTS AND BAR

The table is for a single family, assigned at each entrance in the restaurant. It is not allowed to join more tables. Breakfast buffet, lunch and dinner with table service. Children's menu served at the table at lunch (for full-board customers) and dinner, subject to reservation of the menu during dinner on the previous day. A bar is available for all guests.

 

FOOD INTOLERANCES

Bluserena guarantees gluten-free, lactose-free and egg-free foods (on request). Gluten-free: packaged basic products are available for breakfast, for lunch and dinner a first course, a main course and a dessert made with gluten-free ingredients are available. Lactose and eggs-free: packaged basic products are available for breakfast, for lunch and dinner are available a first course, a main course and a dessert lactose- and egg-free. However, it is not possible to guarantee the absolute absence of contamination due to any type of intolerance (except for the packaged products). Although Bluserena cannot in any case offer customized menus prepared ad hoc for individual guests.

 

HALF BOARD “PIÙ”
Buffet breakfast, dinner with table service. Free micro filtered water during meals (wine and other drinks for a fee). Free afternoon snack upon returning from the ski slopes. Children and teenagers can enjoy assisted lunch (if on full board) at Serenino Club, the Mini Club, and at SerenUp, the Teeny Club; those on half board can enjoy lunch by purchasing individual meals.

 

FULL BOARD SUPPLEMENT
In addition to the services provided by Half Board “Più”, it includes lunch with table service and micro filtered water (wine and other drinks for a fee). Reserved lunch and dinner for children and teenagers of the Serenino and SerenUp Clubs. The full board supplement can be booked for a minimum stay of 3 nights and exclusively for the entire duration of the stay. The rate is per person per day starting from 3 years old (children 0-3 years old not completed free). Any extra meals of guests on half board will be charged individually.

 

 

SWIMMING POOL, FITNESS AND WELLNESS

INDOOR HEATED SWIMMING POOL

An indoor heated swimming pool is available free of charge one hour per day. In the morning the access is free, subject to limited availability. Afternoon access must be booked the day before on the BluserenaGO online area, according to availability, indicating one of the available time slots. Slippers are compulsory.

 

FITNESS

Free entry to a gym fitness area with isotonic machines.

 

WELLNESS

The Wellness Center has three Jacuzzi whirlpool baths, three saunas, Turkish bath, “emotional” showers and a relaxation area with Chaberton Mountain view. Purchasing the Wellness Card (14 years old and over) entitles you to use the Wellness Center, subject to limited availability. The Wellness Center is open from 10 a.m. to 1 p.m. and 3 p.m. to 8 p.m. Massages and beauty treatments are available for a fee.

 

 

ENTERTAINMENT, PERFORMANCE AND SHOW

 

ENTERTAINMENT
The hotel offers extraordinary entertainment. Not only fun, but also punctual, reliable services for our guests of all ages. Free entertainment, games, evening shows and piano bar.

 

CHILDREN, TEENAGERS AND FAMILIES
Serenino Club is a Mini Club for children aged 3 to 10 it is open from 9:00 a.m. to 6:00 p.m. every day except Sunday. It is a tailor-made space where parents can safely entrust their children to qualified entertainers. Creative- play activities, games, workshops, films and cartoons and afternoon snack are provided. Our staff will help them to put on their ski-gear, taking them to the Ski School and back to the hotel. Children of Serenino can have lunch with the entertainment staff (lunchtime assistance is charged separately for guests in half-board accommodation). SerenUp Club and accompaniment to the Ski School: children aged 11 to 14 can join SerenUp, the Teeny Club, open from 9:00 a.m. to 1:00 p.m. and from 4:00 p.m. to 7:00 p.m. every day except Sunday. They will be involved in sports, games and creative activities. Those skiing will also be accompanied to the Ski School. Teenagers of the Teeny Club can have lunch with the entertainment staff (lunchtime assistance is charged separately for guests in half-board accommodation).

 

 

SKIING AND MUCH MORE

 

SKIPASS
Ski passes (minimum 2 days) valid for the entire Vialattea ski area can be purchased directly at the hotel.

 

EQUIPMENT HIRE WITH DELIVERY TO THE SLOPES.
Possibility of renting a wide range of ski equipment at Bluserena's discounted rates, with direct delivery to your personal locker in the heated ski depot at the base of the lifts and provided free of charge.

 

SANSICARIO ACTION SKI SCHOOL
Bookable before arrival at the hotel at www.sansicarioaction.it, individual courses and, at Bluserena discounted rates, group ski courses. To be sure of course availability, we recommend booking the ski school before arriving at the hotel. Courses can be held in the morning or afternoon.

 

NON-SKIERS CLUB

Guests who don’t ski can spend a pleasant holiday taking part in the free walks organised by “Non-Skiers Club”, together with members of the Entertainment Staff. To breathe in all the atmosphere that a skiing holiday can offer, there are a number of proposals and activities 'tailor-made' to meet every need, with special attention to guests who do not like skiing. Activities will be constantly updated where necessary or useful to ensure the safety of all. Details on excursions are available in the BluserenaGO online area.

 

 

 

 

CONDITIONS OF STAY - WINTER 2023/2024

 

RATES

Dynamic rates and promotions always up to date at www.bluserena.it. Prices and availability can only be reconfirmed at the time of booking. ENTERTAINMENTAND SHOWS. Free entertainment and evening shows, piano bar and games are available.

 

CHILDREN'S STAY

Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 3-8 is only applicable to children who have not yet reached their eighth birthday). Minors. In case of minors not accompanied by a parent or authorized person, please contact the Booking at 085.8369777.

 

PETS

Small dogs allowed (maximum 10 kg and only with health certificate) with extra charge. Limited availability, reservation required.

 

RESERVATIONS

For information and bookings: via your trusted agency or directly on www.bluserena.it or at +39.085.8369777.

 

BEFORE ARRIVAL

Before your arrival, the personal data of all participants must be filled in with the personalized link that will be communicated by the trusted agency or by Booking Bluserena during the confirmation phase, in order to optimize and secure checkin operations.

 

BLUSERENA WARRANTY

For information and bookings: via your trusted agency or directly on www.bluserena.it or at +39.085.8369777.

 

BILLING

Bluserena Guarantee offers the "Best Price Guarantee" and, completely free of charge, extensive insurance coverage for cancellation or interruption of stay due to illness (including certified Covid-19 illness), accident or other insured event (details on the summary available on www.bluserena.it/en/bluserena-guarantee). Reserved for residents of Italy or the EEA, under the age of 90, it is to be confirmed at the time of booking and must be extended to all components of the booking, without exclusions. It is non-refundable. The best rates of any "Special Offers" by Bluserena relating to the same services and periods will be applied, upon request by the Customer by the day of arrival. Rates applied to intermediaries, groups, companies, institutions, associations and the like are excluded. In case of interruption of stay due to illness, accident or other insured event (details on the summary sheet) it is necessary to contact the operations center in advance and immediately, before leaving the hotel. The summary of the coverage of the ERGO-Reiseversicherung AG Insurance Policy: www.bluserena.it/cataloghi-listini/summary-sheet.pdf

 

GUESTS CANCELLATION FEES

In case of cancellation:

• Up to 31 days before arrival: 100€ per room (management fee).
• From 30 to 21 days before arrival: 25%.
• From 20 to 11 days before arrival: 50%. 10 to 4 days before arrival: 75%.
• From 3 to 0 days before arrival, including late arrival or early departure: 100%.

 

The Bluserena Guarantee, if purchased, is non-refundable. Package with flight: on the air tickets sold by Bluserena (even if included in packages with the stay) the penalties imposed by the carrier apply, which will be communicated from time to time.

 

MODIFICATION/CANCELLATION RESERVED TO BLUSERENA

Even during the season, Bluserena has the right to close the booked facility, reduce the capacity and/or delay for reasons related to the ongoing pandemic event. It is understood and accepted that in such circumstances Bluserena may propose at its discretion: (I) re-routing in another Bluserena facility; (II) voucher for the full amount forfeited by Bluserena valid until 31/12/2024, usable at Bluserena facilities; (III) reimbursement of the sums paid by Bluserena only. The guest declares to be satisfied, accepting the foregoing and renouncing any other claim also as compensation. Bluserena is also recognized the right to make changes to the services described in this Price List, should it be prescribed by the competent authorities due to the emergency relating to the pandemic event in progress, or, in any case, at Bluserena’s discretion to in order to limit the risk of contagion and/or ensure the safety of guests and employees.

 

OVERBOOKING

In the event that, for whatever reason, Bluserena is unable to provide accommodation and/or in case of overbooking of the structure, Bluserena may re-protect the booking to another structure, its own and/or another company, at its own expense, having at least the same hotel classification, without Bluserena itself incurring any liability and / or charges of any kind.

 

BEGINNING YOUR STAY, CHECKING IN AND CHECKING OUT FOR ROOMS
Arrival. Check-in operations must be carried out by only one guest per household. Arrival and departure on Sunday, unless otherwise specified. Room-keys will be available at 4 p.m. on your day of arrival. The half board treatment includes breakfast and dinner. If you have booked the Full Board supplement, please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request). If the stay starts with lunch, the last meal included is breakfast. Early room delivery is not guaranteed for those who start their stay with lunch. Special ready room: bookable, subject to availability, room delivery from 10 a.m. to 12 p.m. (room delivery time at the discretion of the hotel). The departure. On the day of departure the rooms must be vacated by 10 a.m. Check-out operations must necessarily be carried out the day before departuree.

 

HOTEL REGULATION

We want our hotel to be a place of relax, fun, serenity and at the same time safety. Therefore, it is necessary that all guests comply with certain rules of conduct, listed in the “Hotel Regulations” available on www.bluserena.it and sent to the booking confirmation. Entering the facility requires acceptance.

 

SMART CARD
Upon arrival at the hotel, a Smart Card will be given to be used in the bar and in the restaurant. For each top up made, a voucher of the same amount will be assigned to the Smart Card with which to pay for purchases (multipurpose “consideration” pursuant to Article 6-quater of Presidential Decree no. 633/72, accepted as payments for sales or services). It is possible to top up at any time at the Reception and the bar, for a maximum amount of € 200.00. The Smart Card can be used up to a few moments before departure from the hotel, also to pay the bill for the stay, and can be returned at the Reception, recovering the remaining credit before departure, if greater than or equal to € 1. It will be necessary to show the Smart Card to take advantage of BluserenaPiù Club. For details, see the Regulation.

 

IDENTITY DOCUMENTS ON ARRIVAL
Upon arrival it is mandatory to show the documents certifying the identity of all components of the booking of any age, including minors, pursuant to art. 109 of the Consolidated Law on Public Safety. Failing this, the hotel will apply the discount for the higher age group.

 

PRIVACY

The personal data provided will be processed in accordance with Legislative Decree. Reg. (EU) n. 2016/679, as reported in the information available on https://www.bluserena.it/en/informativa-privacy.

 

SERVICES NOT INCLUDED IN THE PRICE

Please note that Ski School courses, ski-hire, skipasses (which may be purchased in the hotel), excursions, transfers, laundry service are not included and are charged separately.

 

SMOOKING BAN

Smoking is prohibited in the rooms, indoor spaces and on the porches.

 

BLUSERENA WITHOUT BARRIERS

Sansicario Majestic is a hotel without architectural barriers and is equipped for disabled people. Rooms are available for disabled people and there are reserved parking spaces. Individual accompaniment is not provided.

 

 

DESCRIPTION OF SERVICES - SUMMER 2023

 

 

 

ROOMS

 

4 STAR RESORT (EXCEPT FOR IS SERENAS BADESI RESORT)

 

CLASSIC ROOM

Air conditioning with individual regulation, TV, Wi-Fi connection (except for Serena Majestic Hotel Residence, Sibari Green Resort, Calanè Resort and Valentino Resort), mini fridge, safe, bathroom. Available:

• Classic Garden on the ground floor (at Calanè and Valentino with terrace)
• Classic with balcony on the 1st floor (at Serenusa and Calanè Resort also on the 2nd floor; at GranSerena from 2nd to 5th floor, at Serena Majestic Hotel up to the 7th floor; at Calaserena not all the rooms have a balcony ).
• Classic Sea View with balcony at Serenusa Resort, Serena Majestic Hotel and GranSerena Hotel.
• Classic Pool View with balcony at Calanè Resort. At Serena Majestic and at Calanè Resort the quadruple rooms have a 4th bunk bed. At Valentino Resort, Classic rooms are located in the buildings within 250 meters from Piazza Ethra. In some resorts communicating rooms and rooms for disabled. Also Dog Room, Classic with enclosed garden, equipped with kennel and bowl (except for Serena Majestic and GranSerena Hotel; at Calanè Resort the dog will stay on the small terrace or balcony of the room).

 

FAMILY CLASSIC ROOMS

Located near the central area of the resort, family rooms are composed by two rooms (not separated by a door) with a single bathroom, equipped with a kettle with tea and herbal teas, TV with Sky channels (at GranSerena from 28/05 to 10/09/2023) also for children; 2 complimentary Serenella personalized beach towels. Available Family Garden or Family on the 1st floor with balcony. Al GranSerena Hotel: only on the 1st floor, they do not have a small balcony and/or sea view; the two rooms are divided by a door. At Serena Majestic Hotel: on the 2nd and 3rd floors with balcony; they have a 3rd and 4th bed in a bunk sofa bed; two bathrooms, jacuzzi. Al Sibari Green Resort: 700 meters from the sea (available internal shuttle from the center of the resort to the beach); the two rooms are divided by a door; the Family for 5 guests all consist of a bedroom with a double bed and a single bed, the other with two single beds. At Valentino Resort: three-room apartments sleeping 5 with living area with single sofa bed, double bedroom and bedroom with two single beds, one bathroom and double terrace; located in buildings within 250 meters of Ethra Square. Not available at Calanè and Calaserena Resort.

 

PREMIUM ROOMS

Located in the area near the main services (except for Serenè Resort), in addition to the Classic Rooms, they have a kettle with tea and herbal teas, an espresso coffee machine, Wi-Fi connection, a TV, an open mini bar (water, 2 soft drinks and beer), rental of a beach towel per person (from 3 years old) with daily change. Available Premium Garden or Premium on the 1st floor or 2nd floor with balcony; at GranSerena and Serenusa also Premium Sea View. Al Valentino: they are located in the courtyard buildings around the Valentino swimming pool near the main services; Premium Pool View and Family Premium are also available. Not available at Serena Majestic Hotel.

 

PREMIUM PLUS ROOMS

Located in the area near the main services, in addition to the Classic Rooms, they have a kettle with tea and herbal teas, an espresso coffee machine, Wi-Fi connection, TV with Sky (at the GranSerena from 28/05 to 10/09/2023), open mini-bar (water, 2 soft drinks and beer), rental of a beach towel per person (from 3 years old) with daily change, beach umbrella in the 3rd row (not central). Available Premium Plus Garden or Premium Plus on the 1st floor with balcony; to GranSerena Premium Plus with balcony and some with Sea View and balcony. At Serena Majestic Hotel: on the 5th, 6th and 7th floors.

 

STANDARD ROOMS

Available at Valentino Resort. Similar to Classic Rooms but located within 400 meters from Piazza Ethra. Dog rooms available.

 

SUITES

Available at Valentino Resort. Located on the ground floor, in the courtyard buildings around Valentino swimming pool. 4 beds, composed of sitting room with single sofa bed, double bedroom and single bedroom, bathroom. Equipped with air conditioning, telephone, Sky TV, Wi-Fi connection, kettle with tea and herbal teas, espresso coffee machine, mini fridge, open mini bar (water, 2 soft drinks and beer), safe, bathroom; they provide beach umbrella in the 1st row, rental of a beach towel per person (from 3 years old) with daily change, 1 Marine Aquatonic Path per day for 2 people at Ethra Thalasso SPA.

 

 

IS SERENAS BADESI RESORT

 

CLASSIC ROOMS

Air conditioning with individual adjustment, TV, Wi-Fi, mini fridge, espresso coffee machine and kettle with tea and herbal teas, safe, bathroom. Available Classic Garden or Classic on the 1st floor, some with balcony. Also connecting rooms and rooms for the disabled. Plus Dog Room, Classic with fenced garden, equipped with kennel and bowl.

 

FAMILY ROOMS

Rooms made up of two rooms (not separated by a door) with one bathroom, equipped with Sky TV for children too and 2 complimentary Serenella beach towels. Family rooms for 4 people are of different types, to be requested upon confirmation:

• Family 3+1, one room with double bed and single bed and the other room with single bed;
• Family 2+2, one room with double bed and the other room with two single beds;
• Family 2+1+cot, one room with double bed and cot, the other room with single bed.

For 5 guests the Family 3+2: one room with double bed and single bed, the other with two single beds. Some Family rooms have a door that divides the two rooms. Available Family Garden or Family on the 1st floor, some with balcony.

 

PRESTIGE ROOMS

In addition to the equipment of the Classic rooms, they have TV with SKY channels, open mini bar (water, 2 soft drinks and beer), bathrobe in the room (from 18 years), rental of a beach towel per person (from 3 years) with daily change; premium accommodation on the beach in a reserved area with beach umbrella and 3 sunbeds; access to an exclusive area with reserved swimming pool and bar. Available Prestige Garden or Prestige on the 1st floor, some available with balcony.

 

 

RESIDENCE SERENA MAJESTIC

RESIDENCE COMFORT

One bed apartment with 2 up to 5 beds and two-room apartments with 5 beds, all with living room, kitchenette with electric hobs, crockery, pots and pans and the necessary cutlery, telephone, TV, night corner and balcony, air conditioning. All the residences have a double bed, the additional seats on a sofa bed (bunk, pull-out or foldaway). In apartments A and B, the living area is divided from the master bedroom area by furniture elements. Two-room apartment A has a living area with 2 bunk sofa beds, bedroom with double bed, one bathroom.

 

 

5 STAR ALBORÈA ECOLODGE RESORT

124 Ecolodge Suites, all of 50 sqm, independent, located on one floor and immersed in the pine forest, each with an outdoor patio equipped with table and chairs. Available apartments composed by a large open space with lounge, TV and double sofa bed and area with double bed, and Two-roomed apartments with double bedroom: two French beds and room with sitting area and two single beds (dormeuse), double TV; both have 2 bathrooms. Some have a kitchenette with plate and sink, to be requested when booking (limited availability). Also Dog Room, Ecolodge Classic with fenced garden, equipped with kennel and bowl.

 

ECOLODGE SUITE CLASSIC

They have air conditioning, TV with Sky, Wi-Fi, telephone, mini fridge, coffee machine and safe.

 

ECOLODGE EXECUTIVE SUITE

Located near the main services and, in addition to the Classic equipment, they include 2 bikes for adults, Kettle with herbal teas and tea, reserved beach umbrella in the 1st row, 1 Marine Aquatonic Path per day for 2 people.

 

 

5 STAR KALIDRIA HOTEL & THALASSO SPA

All rooms have a private and furnished terrace, air conditioning, telephone, TV with Sky, Wi-Fi, mini fridge, coffee machine in capsules, Kettle with tea and herbal teas, safe. All guests of Kalidria Hotel & Thalasso SPA have free access to the outdoor area with hydromassage tubs of Thalasso SPA.

 

CLASSIC ROOMS

30 sqm located on the 2nd floor, they have two French beds (some with one double bed available on request).

 

SUPERIOR ROOMS

37 sqm located on the 1st floor with two French beds and the possibility of adding a cot or single sofa bed. Customers who choose the Superior room have access to the sauna and Turkish bath and 1 Marine Aquatonic Path per day per person at the Thalasso SPA.

 

SUITES

Rooms of over 60 square meters located on the 2nd floor, consisting of bedroom with double bed and walk-in closet, living area with double sofa bed, large bathroom, large furnished terrace. They include premium accommodation on the beach, access to the sauna and Turkish bath and 1 Marine Aquatonic Path per person per day at Thalasso SPA.

 

ALBACHIARA SUITES

100 sqm, large lounge area, bedroom with two French beds, writing corner, comfortable walk-in closet, large furnished terrace; includes access to the sauna and Turkish bath and 1 Marine Aquatonic Path per day per person at the Thalasso SPA; premium accommodation on the beach.

 

 

RESTAURANTS

 

4 AND 5-STAR RESORTS ALBORÈA ECOLODGE RESORT

 

RESTAURANTS AND BARS
Bluserena resorts offer rich, varied and quality catering. Our Chefs will lead you to discover the regional territory, Italian traditions, culinary proposals from around the world and with show cooking they will delight you every day with dishes cooked on sight. In each Bluserena resort there is a central restaurant with air-conditioned rooms and a shaded outdoor area, in the garden or terrace, Il Patio, free of charge and bookable upon confirmation (at GranSerena available from 28/05 to 09/09/2023; at the 5-star Alborèa Ecolodge Resort it is subject to a fee). All the resorts (except for Serena Majestic Hotel Residence) also offer the possibility of choosing, subject to availability, themed restaurants other than the central one, all free, open from 05/06 to 09/09/2023 at least 6 days a week, for lunch or dinner, bookable the previous day in the resort:

• at Serenè Resort, Sibari Green Resort, Calaserena Resort and Serenusa Resort: the restaurant Il Gusto (table service) and the Blu Beach Restaurant (buffet);
• at Is Serenas Badesi Resort: typical restaurant La Gaddura and Mediterraneo restaurant, both with table service;
• at Torreserena Resort and GranSerena Hotel, Il Gusto restaurant with table service;
• at Valentino Resort and Calanè Resort, the seaside restaurant Scirò for lunch, Pizzeria Ethra for dinner, both with buffet service. At the Calanè Resort also gourmet restaurant Il Gusto, with table service
• at Alborèa Ecolodge Resort: for dinner at Pizzeria Ethra (in the adjacent Valentino Resort, buffet service);
• in all the resorts, moreover, it is possible to book the Sea Box for lunch, subject to availability, to be consumed on the beach.

 

With Pensione Più you have, for each restaurant, one access per week. While with Pensione Extra or All Inclusive you have two accesses per week; by booking Jolly Formula unlimited access. At Is Serenas Badesi Resort all customers have unlimited access to all the restaurants, subject to availability. Blu Beach Restaurant, with table service, is also available for a fee. For customers of Alborèa Ecolodge Resort: the Mediterraneo restaurant by the sea is available for lunch, with table service (for a fee). For customers who choose “Serena Majestic" Residence, Pizzeria Gulliver is available for a fee, open for lunch and dinner, with the possibility of a takeaway service. The reservation of the Sea Box and the other restaurants of the resort must be made for the whole room and not for single components. In case of adverse weather conditions, customers will be moved from Il Patio and the themed restaurants to the central restaurant, starting at 1.45pm for lunch, and from 8.45pm at dinner. The day of your arrival you will enjoy lunch and dinner in one of the restaurants in the resort (at Bluserena's discretion), not necessarily the central one.
All Bluserena resorts there are two bars, one in the square and one on the beach (at Valentino Resort three bars, at Serena Majestic Hotel Residence one beach bar, at GranSerena Hotel also Spa bars, at Is Serenas Badesi Resort four bars, including one exclusive for Prestige rooms). For guests of the Kalidria Hotel & Thalasso SPA and the Alborèa Ecolodge Resort, the beach bar is at the Mediterraneo restaurant; for guests of the Calanè Resort and the Valentino Resort, the beach bar is at the Scirò restaurant.
 

BOARD OPTIONS

4 AND 5-STAR RESORTS ALBORÈA ECOLODGE RESORT

 

PENSIONE PIÙ, BLUSERENA FULL BOARD (AND MUCH MORE) INCLUDES:

Central restaurant: buffet breakfast with non-express coffee (from dispensers or vending machines with coffee beans), buffet lunch and dinner and show cooking, draft wine and microfiltered water included with meals (at Alborèa Ecolodge Resort wine and water in bottle).

The other restaurants in the resort: all the resorts (except for Serena Majestic Hotel Residence) offer the possibility of choosing, subject to availability, themed restaurants other than the central one. With Pensione Più you have one access per week to each restaurant (details in the paragraph Restaurants and Bars), with Jolly Formula to unlimited access. At Is Serenas Badesi Resort all customers have the right to unlimited access, subject to availability (except Blu Beach Restaurant, for a fee).

Sea Box on the beach: at lunch it is possible to book the Sea Box, to be consumed on the beach area, subject to availability. The reservation of the Sea Box and the other restaurants of the resort must be made for the whole room and not for single components.

It also includes: lunch reserved for children of the Mini Club and children of the Teeny Club and Junior Club from 05/06 to 09/09/2023 (for a fee for Guests in Formula Residence at Serena Majestic Hotel Residence), at Is Serenas Badesi Resort the children of the Mini Club can both lunch and dinner with our entertainers.

At the bars: micro-filtered water.

On the beach:

• at Is Serenas Badesi Resort, Calaserena Resort, Serenè Resort, Serenusa Resort, GranSerena Hotel and Torreserena Resort one beach umbrella, assigned per room, with two sunbeds;

• at Serena Majestic Hotel Residence, Sibari Green Resort, Calanè Resort and Valentino Resort a beach umbrella, assigned per room, with a sunbed and a deckchair;

• at Alborèa Ecolodge Resort a beach umbrella assigned to each room with two beds; use of beach towels from 3 years old.

Baby kitchen/Baby Feeding Facility room: dedicated to parents for feeding their children, accessible from 6:00 to 00:00, with assistance and product availability based on the main meal times. Details in the Baby Kitchen/ Baby bottle section. For paid drinks it is necessary to use the Smart Card.

 

4-STAR RESORTS, MAKING EXCEPTION FOR IS SERENAS BADESI RESORT AND CALASERENA RESORT

PENSIONE EXTRA

In addition to the services provided by the Pensione Più, it includes:

Main bar: cafeteria; soft drinks and draft beer, fruit juices (all in 20 cl glass); syrups, granitas; selection of national and international alcoholic and spirits, aperitifs. From 7.30 pm at the Central Bar including cocktails of your choice between two variants.

Central restaurant bar: cafeteria for breakfast; for lunch and dinner draft beer, orange juice and coca cola in 20 cl glasses.

Beach bar: cafeteria; orange soda, coca cola and draft beer in a 20 cl glass; selection of bitters and wines.

The other restaurants in the resort: all the resorts (excluding Serena Majestic Hotel Residence) offer the possibility of choosing, subject to availability, themed restaurants other than the central one. In Extra Board you have two accesses per week to each restaurant (details in the paragraph Restaurants and Bars), with Jolly Formula for unlimited accesses.

On the beach: use of one beach towel per person from 12 years of age, changed after the 1st week (further washings are subject to charges). The formula can be booked for a minimum stay of 7 nights (and only for all members of the room or related bookings), provides for personal drinks, served by the glass, usable until 2.00 pm on the day of departure. In order to access the services it is necessary to use the Smart Card and wear the specific bracelet. The Extra Board is subject to limited availability, it cannot be used to offer drinks to thirds, it can be revoked by the Customer at any time and by Bluserena in case of non-compliance with the regulation, in both cases returning to the price of Pensione Più.

 

IS SERENAS BADESI RESORT AND CALASERENA RESORT

ALL INCLUSIVE BLUSERENA

In addition to the services provided by Pensione Più, it includes:

Main bar: cafeteria; two appointments a day with sweet and savory snacks; soft drinks and draft beer, fruit juices; syrups, granitas; wide selection of national and international alcoholic and spirits, aperitifs; selection of cocktails at the central bar.

Central restaurant bar: cafeteria for breakfast; for lunch and dinner, orange soda, coca cola and draft beer.

Other bars: cafeteria; orange soda, coca cola and draft beer; selection of bitters and wines.

The other restaurants of the resort at Is Serenas Badesi Resort: all customers are entitled to unlimited access, subject to availability. For Customers who choose All Inclusive formula, two accesses per week to Blu Beach Restaurant are also included (for a fee for Customers in Pensione Più), with table service.

The other restaurants of the resort at Calaserena Resort: offer the possibility of choosing, subject to availability, themed restaurants other than the central one. In All Inclusive you have two accesses per week to each restaurant (details in the paragraph Restaurants and Bars), with the Jolly Formula for unlimited accesses.

On the beach: use of one beach towel per person from 12 years of age, changed after the 1st week (further washings are subject to charges).

The formula can be booked for a minimum stay of 7 nights (and only for all members of the room or related bookings), provides for personal drinks, served by the glass, usable until 2.00 pm on the day of departure. To access the services it is necessary to use the Smart Card and wear the specific bracelet. All Inclusive is a formula subject to limited availability, it cannot be used to offer drinks to third parties, it can be revoked by the Customer at any time and by Bluserena in case of non-compliance with the regulation, in both cases returning to the price of the Pensione Più.

 

JOLLY FORMULA

It gives unlimited access to the themed restaurants of the resort, upon reservation during the stay, through the BluserenaGo online area. The formula is available from 05/06 to 09/09/2023 and subject to limited availability (not available at Alborèa Ecolodge Resort, Serena Majestic Hotel Residence and Is Serenas Badesi Resort).

 

BABY KITCHEN /BABY FEEDING FACILITY

Dedicated to parents (with tables, chairs and high chairs) to feed their children from 0 to 3 years of age, with assistance and availability of basic products during the main meal times: vegetable and meat broths, vegetable purée, small pasta, slices of meat, fish fillets, cooked ham, dairy products, fresh fruit, fresh milk, soy milk, rice milk, lactose-free milk, yoghurt, jams, tea and camomile , biscuits. Not available homogenized, cheese and milk for infants both liquid and powdered. It will also be possible to heat milk and baby food, sterilize and blend. It is accessible from 06:00 to 00:00, during closing hours it is possible to request milk from the reception staff. At GranSerena Hotel it is available from 28/05 to 10/09/2023, at Serena Majestic Hotel Residence it is available only for those who choose the Hotel formula or the Pension in Residence formulas.

 

FOOD INTOLERANCES
Bluserena pays particular attention to the well-being of the Guests both in the offer and in the correct information on allergens for each, offered dish. Due to the size and organization of our kitchens we cannot offer the customization of our dishes to suit individual allergies, but in all our central restaurants we guarantee a basic assortment of gluten-free, lactose-free and egg-free foods (although we must emphasize that we cannot guarantee, due to the structural characteristics of our kitchens, the absolute absence of contamination due to any type of intolerance, except for the packaged products indicated below and for the gluten-free menu of Serenè Village). In particular, for those with gluten intolerances, Serenè Resort offers a basic gluten-free menu suitable for celiacs in line with the Food Out of Home - AFC - program of the Italian Celiac Association at the main restaurant from 11/06 to 09/09/2023: for breakfast packaged gluten-free products (assorted brioches, biscuits and rusks) and cured meat. For lunch and dinner a menu consisting of three appetizers, two first courses, two main courses, a pizza and a dessert. In all the other hotels: gluten-free, in addition to a rich buffet and assortment of naturally gluten-free foods, a cold cut of the day and packaged basic products (tarts, biscuits, snacks, rusks and rice biscuits) are available for breakfast; for lunch and dinner, in addition to a rich range of naturally gluten-free foods, at least one appetizer, a first course, a main course, a pizza and a dessert made with gluten-free ingredients are available (dishes for which, however, it is possible to guarantee the absolute absence of contamination). Lactose-free and egg-free: in addition to a rich buffet of naturally lactosefree and egg-free foods, lactose-free and egg-free packaged basic products (snacks, rusks, yoghurt and milk) are available for lunch and dinner at least one appetizer, a first course, a main course, a cured meat, a cheese, a pizza and a lactose-free or egg-free dessert. In restaurants with plated service, on request: gluten-free, an appetizer, a first course, a main course and a dessert made with gluten-free ingredients; lactose-free and egg-free, a first course, a main course and a dessert made with lactose-free and egg-free ingredients.

 

 

5 STAR KALIDRIA HOTEL & THALASSO SPA

 

HALF BOARD

Buffet breakfast, dinner with table service at the central Kalidria restaurant in the internal room or in the external area. Water and other drinks for a fee. Tables are available in a shaded area outside the central restaurant (which can be booked directly at the hotel, subject to availability). Suite guests will be able to request the table assigned in the outdoor area for the entire duration of their stay. For lunch, several options are available on the beach or in the hotel, for a fee and to be booked on site subject to availability. They are also included a beach umbrella with two sunbeds per room and use of beach towels. For paid drinks it is necessary to use the Smart Card.

 

FOOD INTOLERANCES - Kalidria Hotel & Thalasso SPA

Bluserena pays particular attention to the well-being of its Guests both in the offer and in the correct information on allergens for each, offered dish. Due to the size and organization of our kitchens we cannot offer the customization of our dishes to adapt them to individual allergies, but in our main restaurant we guarantee a basic assortment of gluten-free, lactose-free and egg-free foods (although we must underline that we do not we can assure, due to the structural characteristics of our kitchens, the absolute absence of contamination for any type of intolerance, except for the packaged products).

SEA, BEACH AND POOLS
 

SEA AND BEACH

All Bluserena resorts have large sandy and private beaches. The sea, with a sandy and sloping bottom, is suitable for bathing children. At Calaserena Resort, Is Serenas Badesi Resort, Serenè Resort and Sibari Green Resort the seabed slopes more quickly, therefore bathing for children depends on wind and sea conditions. Reserved places on the beach: each room is assigned a beach umbrella with two sunbeds (at Sibari Green Resort, Calanè Resort, Valentino Resort and Serena Majestic Hotel Residence a beach umbrella with a sunbed and a deckchair). Beach umbrellas in the first rows and/or in the central sector for a fee. In all Resorts except Kalidria Hotel & Thalasso SPA, Alborèa Ecolodge Resort, Valentino Resort and Calanè Resort, on the beach, a water park with pedal boats (except Calaserena Resort), canoes, sailing, windsurfing, paddle surf boards. At Calaserena Resort and Is Serenas Badesi Resort also Diving (at Is Serenas Badesi with external affiliated). Details in the Sport paragraph. Also available changing rooms, showers, and information desk (except Ethra Reserve and Serenè Resort), bar.

 

SWIMMING POOLS

In Bluserena resorts there are swimming pools with waterslides available for families (with the exception of Calanè Resort, Valentino Resort, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA), swimming pools (with the exception of Calanè Resort, Sibari Green Resort, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA), swimming pools reserved for the Mini Club. At Calanè Resort swimming pool with sea water, whirlpools and water games; at Valentino Resort two large swimming pools, one with sea water and space for swimming, and one with fresh water and water games, both with hydromassage; at GranSerena Hotel thermal water pools. At Is Serenas Badesi Resort there is a large central swimming pool with waterslides, a swimming pool and, in addition, a swimming pool reserved for those who choose the Prestige Room. At Alborèa Ecolodge Resort a swimming pool with sea water, whirlpool and water games. At the Kalidria Hotel & Thalasso SPA, an indoor and outdoor seawater swimming pool and an outdoor oasis with two Jacuzzis.

 

 

ANIMATION, SHOWS AND ENTERTAINMENT

 

ENTERTAINMENT

The contagious joy of Bluserena team, a big staff of professional entertainers, attentive and never intrusive, will make your holiday unforgettable and full of emotions. Bluserena Entertainment offers not only fun but timely and reliable services designed for the needs of young and old: from sports to entertainment activities, from excursions to clubs and childcare, from parties to events and games. At Kalidria Hotel & Thalasso SPA and Alborèa Ecolodge Resort piano bar; guests can also take advantage of the entertainment services of the adjacent Valentino Resort and Calanè Resort.

 

BIG SHOWS

It's time to dream with our shows, musicals, variety and cabaret that will accompany you every evening in our large amphitheatres, with fantastic costumes, exciting choreography and beautiful live songs. Every evening an unforgettable moment.

 

BLUSERENA BAILA

Dance lovers will find lessons of the modern dances every day. Unmissable daytime and evening appointments with group dances at the presence of our instructors and every evening ample space for ballroom dancing.
 

INFLATABLE WATER GAMES IN THE WATER

Inflatable courses, fun water games, skill tests in the pool at Serena Majestic, Torreserena Resort, Valentino Resort, Serenusa Resort and Serenè Resort.

 

TOURNAMENTS AND EXHIBITIONS

Many sports tournaments, cards and board games.

 

 

CHILDREN, TEENS AND FAMILY

 

The Bluserena world for children and teenagers is unique: the clubs, where children and teenagers can be entrusted to a qualified staff; the large Giant Playground; Blu Baby Park for the younger ones, from 0 to 6 years; swimming pools with waterslides, Spray Parks with water games; spaces dedicated to children; the presence in the resort of the mascot Serenella; at Serenino the house of Serenella, which can be visited by children.

 

BLU BABY PARK for the little ones

Complete freedom and safety. Children accompanied by their parents can play on slides, castles and swings, race pedal karts on a real track, and much more. Not available at Serena Majestic Hotel Residence.

 

SPACES DEDICATED TO KIDS

Exclusive activities and spaces for kids: Archery Combat, challenges with bows and arrows, Lightsaber Academy, with the legendary Star Wars lightsabers and much more. Details in the SerenUp and SerenHappy paragraphs.

 

GIANT PLAYGROUNDS

In the Bluserena resorts there are large parks for children with giant games, springs, swings, slides and much more available to families.

 

SPRAY PARKS

A beautiful water play area, where children (from 3 to 12 years) can play between gushes and jets of water, fountains and slides, pirate galleon, water cannons and more. The children of the Calanè Resort can use the Spray Park at the adjacent Valentino Resort. Not available at Serena Majestic Hotel Residence and Sibari Green Resort.

 

CLUBS FOR CHILDREN AND YOUNG PEOPLE

All the services indicated below are available from 05/06 to 09/09/2023, with exception for Serenino and SereninoPiù Club which are available throughout the summer season. Guests of Alborèa Ecolodge Resort and of Kalidria Hotel & Thalasso SPA can use the services of the children's and teenagers' clubs of the adjacent Valentino Resort and Calanè Resort. At Calaserena Resort, Sibari Green Resort and at Ethra Reserve for Calanè Resort and Valentino Resort, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA, the Blu Nursery service is also available: a specialized staff will take care of children from 12 to 36 months dedicated to them (Details below). And here are our services, in order of age.

 

BLU NURSERY FROM 12 TO 36 MONTHS

At Calaserena Resort, Sibari Green Resort and at Ethra Reserve for Calanè and Valentino Resort, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA, parents can entrust their children from 12 to 36 months to a qualified and scrupulously selected staff. The welcoming and safe Nursery area is child-sized, air-conditioned, with a real program tailored for the little ones with games and activities. The staff girls will be playmates, they will delight the children with snacks, they will take care of naps and diaper changes. Group outings in strollers are also planned. Bibs, bottles and pacifiers, non-slip socks, sunscreen and diapers will remain care of their parents. Parents will be able to participate in a few moments of their child's activities. The service is available, for a fee, every day except Sunday, from 9.00 to 12.30 and from 15.30 to 18.30, from 17/07 to 09/09/2023. The service can also be booked for the morning or afternoon only. At Ethra Reserve the Blu Nursery is near Calanè Resort.

 

SERENINO CLUB, MINI CLUB FROM 3 TO 5 YEARS
Qualified assistance, exclusive, safe, colorful and child-friendly environments, for a holiday made up of lots of sea, games, sports and creative workshops. Every evening the party of Serenino Dance show together with Serenella, the Ladybug, and all the friends of Serenella Wonderland. It will be possible to explore Serenella's house: our mascot will guide the children and together with her they will carry out many activities (for customers of Valentino Resort and Alborèa Ecolodge Resort: at the adjacent Calanè Resort). With Mani in pasta, children will enjoy pasta makers, they will try their hand at creating homemade pasta. And then there is Serenino "beach headquarters": the "Serenella Beach" space reserved and equipped. In addition, Serenino Open Day, two events open to everyone, including mums and dads, to learn about the activities of Serenino. Serenino Club is available every day, except Sundays, from 9.30 to 18.30 (Mondays from 9.00). The children of Serenino will also be able to have lunch, assisted by our staff, together with many new little friends from 05/06 to 09/09/2023 (at the Serena Majestic Hotel Residence for a fee for Guests in Formula Residence). Exclusive Is Serenas Badesi Resort: Serenino will be open all day from 9.00 to 11.00 pm and it will be possible not only to have lunch but also to have dinner, assisted by our staff. School of Magic: a real school of magic and magic tricks, with events, shows and magical surprises for all children; as well as sports and exclusive activities.
 

SERENINOPIU', MINI CLUB FROM 6 TO 10 YEARS

All the activities of SereninoPiù are designed for the entertainment of older children and, in addition to what is already provided by SereninoPiù, it offers several activities in the name of creativity. In the magical world of Serenella Wonderland, children will be able to experience the thrill of exploring Serenella's house: our mascot will guide them through the visit and together with her they will make many activities (for Customers of Valentino Resort and Alborèa Ecolodge Resort: at the adjacent Calanè Resort). There is also many sports for children: swimming school, dance and rhythmic gymnastics school and the football academy. In addition, the Serenino Open Day, two events open to everyone, including mums and dads, to learn about the activities of the Serenino. At Serenè Resort and Torreserena Resort adventure park with paths suspended between the trees to be done in maximum safety (for children between 110 cm and 150 cm tall). The children of SereninoPiù will also be able to have lunch, assisted by our staff, together with many new little friends from 05/06 to 09/09/2023 (at Serena Majestic Hotel Residence for a fee for Guests in Residence Formula). 10-year-old children can choose whether to be part of SereninoPiù or SerenUp. SereninoPiù is available every day, except Sundays, from 9.30 to 18.30 (Mondays from 9.00). Exclusive to Is Serenas Badesi Resort: SereninoPiù will be open all day from 9.00 to 23.00 and it will be possible to have lunch as well as dinner, assisted by our staff. School of Magic: a real school of magic and magic tricks, with events, shows and magical surprises for all children; as well as sports and exclusive activities.

 

SERENINO OPEN DAY
Two events open to everyone, including mums and dads, a day to get to know Serenino, attend a mini show, circus and magician performances, parents and children playing together. All the children present in the resort, even the youngest can access the open day and visit Serenella's house, and all the entertainers of Serenino and the characters of the team will be present.

 

SERENINO EVENING, MINI CLUB FROM 3 TO 10 YEARS

Children aged 3 to 10 will be able to spend carefree and cheerful evenings in the company of many new little friends. Serenino Evening is available in all Bluserena resorts, every day except for Sunday, from 9.30pm to 11pm, from 05/06 to 09/09/2023.

 

SERENUP, TEENY CLUB FROM 11 TO 14 YEARS

Spaces, equipment and exclusive activities for teenagers. A world full of games and experiences: Archery Combat, team challenges with safe bows and arrows; Lightsaber Academy with the legendary star wars lightsabers; the Night under the stars, the enthusiasm of feeling "already grown up", spending the night in a tent. And again: our Football Academy and Rhythmic Gymnastics course, free body exercises accompanied by music and tools such as ribbon, ball and hoops; the course of Aerial Dances (except Serena Majestic Hotel Residence). Great excitement also on the beach in the dedicated area: SportUp, the kids will be followed by our coaches who will indulge in their preferences and record progress and goals in an exclusive "sport passport"; Lupetti di mare, a whole day with Seasport instructors, learning the techniques of sailing and windsurfing, then a packed lunch and finally a wonderful canoe trip (not available in Ethra Reserve). At Serenè Resort and Torreserena Resort adventure park with paths suspended between the trees to be done in maximum safety (for children between 110 cm and 150 cm tall). SerenUp kids will also be able to have lunch together with their holiday friends, assisted by our staff. SerenUp is available in all Bluserena resorts, every day except Sunday, from 9.00 to 12.30 and from 15.00 to 18.30, from 5/6 to 9/9 (at Serena Majestic Hotel Residence assisted lunch for a fee for Guests in Residence Formula). 14-year-olds will be able to choose whether to join SerenUp or SerenHappy.

 

SERENHAPPY, JUNIOR CLUB FROM 14 TO 17 YEARS

A world full of games and experiences: the Night under the stars, the enthusiasm of feeling "already grown up", spending the night in a tent; Entertainer for a Day, boys and girls will be projected into a unique experience, they will officially be part of the team, our entertainment staff, they will wear the uniform (provided by Bluserena) and participate in the activities like true entertainment professionals. from morning to evening. There are many activities on the beach in the dedicated area: sailing and windsurfing sports courses, canoe and Big SUP trips, sailing and Paddle Surfing trips followed by tenting under the stars (not available in Ethra Reserve). Unmissable sports tournaments. Serenhappy kids will also be able to participate in the Lightsaber Academy with the legendary Star Wars lightsabers. SerenHappy kids can also have lunch with holiday friends together with our staff. SerenHappy is available in all Bluserena resorts, every day except for Sunday, from 9.00 to 12.30 and from 15.00 to 18.30, from 05/06 to 09/09/2023 (at Serena Majestic Hotel Residence assisted lunch for a fee for Guests in Residence Formula). Calanè Resort kids will be able to take advantage of SerenHappy at the adjacent Valentino Resort.

 

ADVENTURE PARK AT SERENÈ RESORT AND TORRESERENA RESORT

Bluserena “Wild”, fun and adventure in perfect safety. At Serenè Resort and Torreserena Resort the children of SereninoPiù and Serenup (minimum height 110 cm - maximum height 150 cm) will be able to live a new experience by trying their hand at a journey between bridges suspended among the trees. Children will be properly supervised by our staff, harnessed and equipped with a helmet and safety aids.

 

SWIMMING SCHOOL FOR 3 YEARS AND MERMAIDING

Children and teenagers can participate in group swimming and mermaiding lessons under the guidance of our expert instructors (except for Sibari Green Resort).

 

DANCE AND RHYTHMIC GYMNASTIC SCHOOL FROM 5 TO 14 YEARS

Rhythmic gymnastics courses from 5 to 14 years, from 05/06 to 09/09/2023, with performances at the weekend: rhythmic gymnastics will accompany girls to develop a sense of rhythm and expressiveness, through music and the use of small tools (ribbon, ball and hoop) with the inevitable Bluserena tutu. Bluserena Dance Academy courses from 3 to 5 years. The uniform will be supplied by Bluserena.

 

FOOTBALL SCHOOL FROM 5 TO 14 YEARS

Bluserena Football Academy, with qualified instructors for children aged 5 to 14, from 05/06 to 09/09/2023. They will learn the basics and the "tricks" to become little champions. The courses will be held in soccer fields with synthetic grass. The uniform is supplied by Bluserena.
 

BLUE CIRCUS

Circus disciplines in a course dedicated to children, teenagers and parents. Together, they will be able to learn the basics of juggling, acrobatics and clowning while having fun. The service is available in all Bluserena resorts from 05/06 to 09/09/2023.

 

SERENELLA KIT

For children the exclusive KIT SERENELLA. At Valentino Resort, Calanè Resort, Is Serenas Badesi Resort, Serena Majestic Hotel Residence, Torreserena Resort and GranSerena Hotel: a large soft toy (50 cm), 100% cotton single bedspread (260x170 cm), organic bathroom kit (shampoo, shower gel and lotion body in 100 ml bottles), stickers and cotton shoppers, all customized by Serenella. At Calaserena Resort, Sibari Green Resort, Serenusa Resort and Serenè Resort: a large cuddly toy (50 cm), a soft fleece and soft sherpa blanket (120x165 cm), an aluminum water bottle (400 ml), a sticker and a cotton shopper, all customized Serenella. To be requested when booking, for a fee.

 

MINI STABLES

At Calaserena Resort, for the joy of the children, it will be possible to have fun in the Mini Riding School (for a fee) with pony rides.

 

MEDICAL ASSISTANCE

Doctor resident in the resort and available 24 hours a day. Medical office open at fixed times, morning and afternoon, with free visits. Visits are paid at other times and outside the doctor's office.

 

THE HOLIDAY APPROVED BY ITALIAN PEDIATRICIANS

Bluserena resorts are the first in Italy to be awarded with “CHILD FRIENDLY HOLIDAY” quality mark recognized by the National Federation of Pediatricians Cipe-Sispe-Sinspe. The services, equipment and comfort are also designed on the needs of children, teenagers and their parents, in the name of fun but also safety and constant and careful maintenance:

• 24-hour medical assistance in the hotel;
• possibility of entrusting children and young people aged from 3 to 17 to teams of professionals for at least 9 hours a day, 6 days a week, even in the evening (after dinner), in clubs divided into at least 4 distinct age groups;
• sports and creative activities for age groups, entertainment shows dedicated to children and teenagers; sports fields with protected protrusions and absence of architectural barriers;
• large playgrounds accessible to children, swimming pools with waterslides and shallow water for the little ones;
• wide sandy beach or, for non-sandy shores, aids to facilitate bathing and a safe and delimited area reserved for children on the beach;
• Baby kitchen/Baby feeding facility to prepare meals for children aged 0-3, with assistance at main meal times and availability of specific foods;
• possibility of lunch in a reserved area for the exclusive use of children and teenagers in the company of the entertainers;
• boutiques and shops stocked with articles for infants and for older children and a medicine booking and delivery service, stroller hiring service.
• Cot, changing table, toilet reducer (upon request), bottle warmer, linen set, baby kit with detergents for children, baby bath tubs and bed rails (upon request) in the room; availability of changing tables in the common bathrooms and high chair in the restaurant.

 

 

SPORT
 

FITNESS, THOUSAND OF ACTIVITIES, SPACES AND QUALIFIED INSTRUCTORS

Rich program of gymnastics group with our instructors (at GranSerena Hotel from 28/05 to 09/09/2023) both in the fitness area and outside: Yoga, Zumba, Dj Fitness, Stretch and Tone, Aqua Gym, Nordic Walking, Cross training and jump fitness, the trampoline that helps burn calories to the rhythm of music (cross training and jump fitness except Calanè). In all resorts (except for Serena Majestic, Calanè Resort and Alborèa Ecolodge Resort) modern covered fitness area, with the assistance of qualified instructors at fixed times, equipped with isotonic machines, dumbbells, treadmill, spinning bikes (with climbing wall at the Torreserena Resort), Balance board and strength development rope. At Serena Majestic Hotel Residence and at the Calanè Resort, a gym not attended by instructors, equipped with isotonic machines. At the Kalidria Hotel & Thalasso SPA: large gym equipped by Technogym, which offers targeted services and small classes of fitness activities both outdoors (from yoga to pilates) and in the gym with personal trainers. Guests of Alborèa Ecolodge Resort can access the fitness area and the activities of Valentino Resort and Calanè Resort. At Torreserena Resort, children and adults can try their hand at a climbing wall and learn the techniques of this sport, having fun in complete safety. Exclusively for Is Serenas Badesi Resort: a professional instructor dedicated to postural gymnastics and oriental disciplines with courses in Tai Chi, Holistic Gymnastics, Pilates and Yoga.

 

FOOTBALL, TENNIS, SWIMMING AND MUCH MORE

The sports facilities of Bluserena resorts are very rich: swimming pools (except for Sibari Green Resort and Calanè Resort), soccer fields (except for Serena Majestic Hotel Residence, Calaserena Resort, Calanè Resort and GranSerena Hotel), lighted synthetic grass soccer fields , tennis, multi-purpose basketball/ tennis (at GranSerena Hotel), multi-purpose basketball/volleyball (at Sibari Green Resort and Serenè Resort), beach tennis and beach volleyball (except for GranSerena Hotel and Ethra Reserve). Paddle Tennis, at Torreserena Resort, Serena Majestic Hotel Residence, GranSerena Hotel, Serenè Resort, Is Serenas Badesi Resort and Calaserena Resort. At Serenè Resort and Torreserena Resort gymnastics trails in the woods. In addition, archery stations, target shooting, ping-pong tables and bowling greens. Guests can take part in group and individual swimming lessons (except for Sibari Green Resort; Calanè Resort guests can take advantage of lessons at the adjacent Valentino Resort), tennis and archery from 29/05 to 09/09/2023. Individual and group windsurfing and sailing courses are also available (not available in Ethra Reserve). All individual lessons are for a fee.

 

BLUSERENA SEASPORT (not available in Ethra Reserve: Kalidria Hotel & Thalasso SPA, Alborèa Ecolodge Resort, Calanè Resort, Valentino Resort)

The water sports club. Fun and sport: pedal boats (except for Calaserena Resort), canoes, sailing, windsurfing, Paddle Surf boards (also Big Sup up to 8 people!); Free group lessons and paid private sailing and windsurfing lessons. Also possibility (subject to availability of the external supplier, for a fee), of activities towed by motorboat at Serenusa Resort, Sibari Green Resort, Torreserena Resort; boat and/or dinghy excursions to Calaserena Resort, Is Serenas Badesi Resort (departing from the port), Serenè Resort, Torreserena Resort.

DIVING
At Calaserena Resort, the “RESORT 5STAR IDC” Dive Center, authorized to issue PADI licenses up to the highest level. It offers diving courses for children too, splendid dives, tank refills and equipment hire. At Is Serenas Badesi Resort Dive Center external affiliated. Both qualified to issue patents of any level, they offer diving courses for adults and children, diving, tank refilling and equipment rental.

 

 

WELLNESS

 

 

BLUWELLNESS

It is the area dedicated to those who want to enjoy a relaxing and well-being break on holiday. In all the resorts it offers face and body treatments, relaxing, sports and holistic massages, personalized wellness programs (paid services available from Monday to Sunday). Clients of GranSerena Hotel can access the services of Terme di Torre Canne (for a fee; closed on Sundays); customers of Kalidria Hotel & Thalasso SPA, Alborèa Ecolodge Resort, Valentino Resort, Calanè Resort and Torreserena Resort to the services of the exclusive Ethra Thalasso SPA (paid services). At Is Serenas Badesi Resort a large wellness center (for a fee).

 

ETHRA THALASSO SPA
At Ethra Reserve, the exclusive 3,500 sqm Ethra Thalasso SPA, one of the most evocative Thalassotherapy centers in Italy. It offers a rich proposal of thalassotherapy treatments, beauty treatments, massages, wellness programs, relaxation and remise en forme, an outdoor seawater swimming pool, an indoor swimming pool with Marine Aquatonic Path, a Thalasso Oasis with wellness en plein air tubs, a Turkish bath, sauna, whirlpools, solarium cabin, gym with Technogym equipment (paid services).

 

SPA IS SERENAS BADESI RESORT
Awaken your emotions in our exclusive SPA: massages and beauty treatments, Finnish sauna, Turkish bath, whirlpool tubs, ice waterfall, emotional showers, Scottish shower, "Halos" salt room where you can experience the ancient beneficial properties of salt. Covered relaxation area, herbal tea room and large solarium.

 

TORRE CANNE THERMAL BATHS

Accessible directly from GranSerena Hotel, Torre Canne thermal baths, among the most beautiful in Southern Italy, directly on the sea, are affiliated with the National Health System and classified as first level Super. They offer respiratory treatments (inhalations and insufflations), mud baths, physiotherapy and rehabilitation. It is advisable to book treatments in advance. For information and reservations: www.termeditorrecanne.it/prenota or book@termeditorrecanne.it. Inside the spa there is the beauty departmen, which offers beauty and wellness treatments.

BLUSERENA WITHOUT BARRIERS

All Bluserena resorts are barrier-free. Rooms for disabled are available, reserved parking space in the car park, in the amphitheater and on the beach (near the footbridge). A Job chair is available on the beach, specifically for swimming in the sea. Upon request, it is possible to rent wheelchairs. There are no individual accompanying services.

 

WI-FI

Free Wi-Fi connection in all rooms and common areas. At Serena Majestic Hotel Residence, Sibari Green Resort, Calanè Resort and Valentino Resort the Wi-Fi connection is free in the main common areas and in the Premium, Premium Plus and Suite rooms, where available.

 

 

 

CONDITIONS OF STAY - SUMMER 2023

 

 

RATE

Rates and promotions, always updated on www.bluserena.it. Prices and availability can only be reconfirmed when booking.

BIG DISCOUNTS FOR CHILDREN UP TO 16 YEARS

Strong discounts for children and teenagers in 3rd, 4th and 5th bed. For children aged 0-3, payment of the compulsory fee for Coccinella Baby Care. For children from 3 to 8 years discounts up to 80%, from 8 to 16 years discounts up to 60% according to the age.

 

CLUB CARD

Compulsory (except for Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA; compulsory at GranSerena Hotel from 28/05 to 10/09/2023) from 3 years, entitles you to the following services: use of sports fields and sports equipment, beach services, participation in tournaments and group lessons, services of Serenino, SereninoPiù, SerenUp and SerenHappy.

 

ENTERTAINMENT AND SHOWS

Free entertainment and evening shows, games, dances and parties are available to guests.

 

COCCINELLA BABY CARE

Room equipped with cot, changing table, toilet reducer (upon request), bottle warmer, baby bath and linen set, Baby Kit (baby cleaning products). Access to the Baby Kitchen/Baby Feeding Facility and to the Blu Baby Park (details in the relative paragraphs). At the restaurant high chair. Obligatory fee for each child between 0 and 3 years of age. At Serena Majestic Residence, a free cot and the possibility of renting a high chair (to be booked).

 

CHILDREN STAY

In order to apply the discounts, the ages are intended for years not completed at the time of stay (for example, the 3-8 year discount will apply to children who have not yet completed their eighth year of age). Minors. To establish direct contact in the case of minors unaccompanied by a parent or other authorized person, you can contact Booking at the following number: +39.085.8369777.

 

BLUSERENA BOUQUET

With Bluserena Bouquet stays you save money in one of the Bluserena resorts in Apulia or Calabria. The Guest chooses the period and Bluserena chooses the resort. All the details on www.bluserena.it.

 

1 ADULT + 1 CHILD

Discounts are available for children in 2nd bed, sharing a room with an adult. In the presence of several children, the offer applies to only one child, applying the reductions provided for the 3rd, 4th and 5th bed to the others. Offer subject to limited availability and valid in the presence of only one adult (from 16 years) per family.

 

SHORT STAYS BLUSERENA

Stays of less than a week can be booked in Pensione Più and in a Classic Room. Short stays are reserved for a limited number of rooms and subject to availability.

 

ON HOLIDAY WITH THE DOG

In all Bluserena resorts (except for Serena Majestic Hotel Residence and GranSerena Hotel) it is possible to bring your dog (maximum 10 kg and only if equipped with health certification), to be booked and for a fee. He will stay in the enclosed garden of his Classic room, equipped with a kennel and bowls for food and water (at Calanè Resort and at Kalidria Hotel & Thalasso SPA he will stay on the room terrace) and will be able to circulate in the resort only in restricted areas and on dedicated (for example not on the beach, restaurant, amphitheater and square), with a leash. At Alborèa Ecolodge Resort, Ecolodge Suite Classic are available with a dedicated fenced area, equipped with doghouse and bowls. There is no supply of food for the dogs. The number of places is limited and to be indicated when booking. No other animals or dogs weighter are allowed. Customers who will stay with the dog will be required to comply with the regulation sent during the booking confirmation phase.

 

RESERVATIONS

For information and reservations: using your trusted agency or directly on www. bluserena.it or on +39.085.8369777.

BILLING

For the amounts paid before your arrival, an electronic invoice will be issued. For services paid for at the hotel, a commercial document will be issued, as Bluserena is equipped with electronic cash registers. If you would like an invoice also for payments at the hotel, this can only be requested before paying directly at the hotel by communicating all the necessary data: surname and name or company name, VAT number or tax code, sdi code or PEC. For tax reasons, in no case can the invoice be requested after payment.

BEFORE ARRIVAL

Before your arrival, the personal data of all participants must be filled in with the personalized link that will be communicated by the trusted agency or by Booking Bluserena during the confirmation phase, in order to optimize and secure checkin operations.

 

BLUSERENA WARRANTY

Bluserena Guarantee offers the "Best Price Guarantee" and, completely free of charge, extensive insurance coverage for cancellation or interruption of stay due to illness (including certified Covid-19 illness), accident or other insured event (details on the summary available on www.bluserena.it/en/bluserena-guarantee). Reserved for residents of Italy or the EEA, under the age of 90, it is to be confirmed at the time of booking and must be extended to all components of the booking, without exclusions. It is non-refundable. The best rates of any "Special Offers" by Bluserena relating to the same services and periods will be applied, upon request by the Customer by the day of arrival. Rates applied to intermediaries, groups, companies, institutions, associations and the like are excluded. In case of interruption of stay due to illness, accident or other insured event (details on the summary sheet) it is necessary to contact the operations center in advance and immediately, before leaving the hotel. On the website www.bluserena.it the summary of the coverage of the ERGO-Reiseversicherung AG Insurance Policy.

 

GUEST CANCELLATION PENALTIES

Cancellation is free up to 14 days before arrival except for stays with arrival between 06/08 and 26/08/2023 for which cancellation is free up to 28 days before arrival. Penalties on the amount of the stay
Clients or travel agencies who book on www.bluserena.it
• cancellations up to 28 days before arrival: Free*;

• cancellations from 27 to 21 days before arrival: Free*;
• cancellations from 20 to 14 days before arrival: Free*;

• cancellations from 13 to 10 days before arrival: 50%;
• cancellations from 9 to 4 days before arrival: 75%;

• cancellations from 3 to 0 days before, including late arrivals or early termination stay: 100%.

For stays with arrival between 06/08 and 26/08/2023:
• cancellations up to 28 days before arrival: Free*;

• cancellations from 27 to 21 days before arrival: 10%;
• cancellations from 20 to 14 days before arrival: 30%;

• cancellations from 13 to 10 days before arrival: 50%;
• cancellations from 9 to 4 days before arrival: 75%;

• cancellations from 3 to 0 days before, including late arrivals or early termination stay: 100%.

 

* Bluserena Guarantee, if bought, can not be refunded.

 

Package with flight or ship: on airline tickets sold by Bluserena (even if included in packages with the stay) the penalties imposed by the carrier are valid, which will be communicated from time to time.

 

MODIFICATION/CANCELLATION RESERVED FOR BLUSERENA

Even during the season, Bluserena has the right to close, reduce capacity and/ or delay the opening of the booked facility for reasons related to the pandemic event in progress as well as other extraordinary events constituting causes of force majeure, such as, by way of example but not limited to, other pandemics, actions of viruses or bacteria, wars, fires, provisions of governmental, legislative or administrative authorities. The parties agree that in such cases Bluserena may propose, at its discretion, the following measures:(I) re-protection in another Bluserena facility; (II) voucher for the whole amount forfeited by Bluserena valid until 31.12.2024, usable at the Bluserena facilities; (III) reimbursement only of the sums forfeited by Bluserena. The Guest, after careful evaluation, declares that the solutions adopted in such circumstances, should they be implemented by Bluserena, will be to his liking, thus resulting in delimiting the alternative object of the contract in case it is not possible or excessively burdensome for the The Hotel performs the main service for the aforementioned causes, and accepts these determinations after having conducted suitable negotiations. Therefore, he waives any other claim, including compensation. Bluserena is also granted the right to make changes to the services described in this document, should it be prescribed by the authorities in charge due to the emergency relating to the pandemic event in progress, or in other cases of force majeure, or in any case, at the discretion of Bluserena where the exact execution of the contract could lead to serious risks of contagion, or other forms of danger to the health of the Guests, or cannot ensure their safety, nor that of the employees, or where the execution of the contract, although abstractly possible, in the presence of the aforementioned risks and the necessary safeguard measures to be taken, it determines an excessive onerousness for the Hotel in the absence of the aforementioned modifications.

RE-PROTECTIONS

In case, for whatever reason, Bluserena is unable to provide the accommodation and/or in case of overbooking of the facility, Bluserena may re-book at its own expense to another facility, its own and/or and/or other company, having at least the same hotel classification, without Bluserena itself being able, for this reason, to incur any liability and/or charges of any kind.

 

START AND END OF STAY, DELIVERY AND RELEASE OF ROOMS AND BEACH UMBRELLAS

Arrivals and departures on Sunday (Saturday at Serena Majestic Residence), on request on different days.

The arrival. In all the resorts, on the day of arrival the rooms and beach umbrellas are delivered at 4.00 pm (except for Serena Majestic Residence and Sibari Green Resort, where rooms will be delivered at 5:00 p.m.). The stay begins with dinner, the price will therefore also include lunch on the day of departure (replaceable on request with a travel basket). It is possible to start the stay with lunch and end it with breakfast on the day of departure, notifying it when booking (the rooms are in any case delivered at 4 p.m., at Sibari Green Resort at 5 p.m.). On the day of arrival you will have lunch and dinner in one of the restaurants in the resort (at Bluserena's discretion), not necessarily the central one. Residence Serena Majestic: residence delivery at 5.00 pm, complete with bed linen and towels (not kitchen); cleaning is the responsibility of the customer, linen is changed weekly. The final cleaning of the apartment is subject to payment and is mandatory; that of the kitchenette remains the responsibility of the customer. Check-in operations must be carried out by only one guest per family unit.

The departure. On the day of departure, the room (or residence) and beach umbrella must be vacated by 10.00 in all the resorts (at Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA by 11.00). Changing rooms with showers, linen and hairdryer are available (except for Serena Majestic Hotel Residence, GranSerena Hotel, Calanè Resort; Kalidria Hotel & Thalasso SPA and Alborèa Ecolodge Resort) unattended luggage storage. The check-out operations must necessarily be carried out the day before the departure. By booking the Late Check-Out, the room and beach umbrella are available until 2.15 pm on the day of departure. The service is subject to a fee and subject to limited availability (to be booked preferably upon confirmation and, in the resort, within 2 days of departure).

 

RESORT REGULATION

We want our resorts to be a place of relaxation, fun, serenity and safety at the same time. Therefore it is necessary that all Guests respect certain rules of conduct and rules, listed in the "Resort Regulations" which can be consulted on www.bluserena.it and sent with the booking confirmation. Entry into the facility presupposes acceptance.

 

SMART CARD

Upon arrival at the hotel, a Smart Card will be delivered to be used at the bars, restaurants, the amphitheater, the Reception (tobacconist's excluded), the Thalasso SPA at the Kalidria Hotel & Thalasso SPA. For each top-up made, a voucher of the same amount will be assigned to the Smart Card with which to make the payment of the purchases ("payment voucher" multipurpose pursuant to article 6-quater of Presidential Decree n.633/72, accepted as consideration against of assignments or services). It is possible to top up at any time at the Reception and at the bars in the square and on the beach, for a maximum amount of € 200.00. The Smart Card can be used up to a few moments before departure from the resort, also to pay the bill for the stay, and can be returned at the Reception, recovering the remaining credit before departure, if higher than or equal to € 1. It will be necessary show the Smart Card to take advantage of the extra services, provided for those who have chosen Extra Board or All Inclusive, and the benefits of Club BluserenaPiù. For details, see the respective regulations.

 

SHUTTLE SERVICE

At Sibari Green Resort and Torreserena Resort, a shuttle is available to and from the sea (not equipped with a platform for the disabled). At Alborèa Ecolodge Resort, Kalidria Hotel & Thalasso SPA, Valentino Resort and Calanè Resort, a shuttle is available which connects the beach to the resorts (journey time around 13 minutes).

 

TRANSFERS FROM AIRPORT AND STATION

It is possible to book the transfer from the airport or station to the resort. Car rental is also available on request during the stay, at advantageous rates.

 

IDENTITY DOCUMENTS ON ARRIVAL

Upon arrival, it is mandatory to show the documents certifying the identity of all members of the reservation of any age, including minors, pursuant to art. 109 of the Consolidated Law on Public Safety. Failing that, the hotel will apply the discount for the higher age group.

 

PRIVACY

The personal data provided will be processed in accordance with Legislative Decree Reg. (EU) n. 2016/679, as reported in the information available on www.bluserena.it/en/informativa-privacy.

 

PAYMENT SERVICES

In addition to what is indicated in the price lists: individual sports lessons, night use of sports fields, excursions, transfers (where provided), some Bluserena SeaSport services (where provided), bike, e-bike and car rental (where provided), diving (where provided). Mini stables and horse riding (where provided). Services of Bluwellness, of Torre Canne Thermal Baths, of Ethra Thalasso SPA at Ethra Reserve, of the Wellness center at Is Serenas Badesi Resort. Medical assistance outside the established hours and outside the doctor's office.