SERVICES AND CONDITIONS FOR STAY

 

WINTER 2022/2023 - HOTEL SANSICARIO MAJESTIC

- SERVICES

- CONDITIONS FOR STAY

 

SUMMER 2022

- SERVICES

- CONDITION FOR STAY

 

 


 

 

 

WINTER 2022/2023 - HOTEL SANSICARIO MAJESTIC

 

 

SERVICES

 

THE HOTEL

The Sansicario Majestic Hotel is a 4-Star hotel in Sansicario (near Turin) at an altitude of 1700 meters above sea level, in the Vialattea winter sports area. The hotel is 8 km from Sestriere and 20 km from the French border. It is in a sunny location and enjoys a beautiful view of the Chaberton mountain.

 

THE VIALATTEA

The hotel is in the Vialattea international skiing area, which has 249 pistes, which can all be reached on skis and 70 lifts. It ranges from 1380 to 2800 metres above sea level. The facilities for skiing and the 400 km of ski slopes of every level of difficulty make it an ideal destination for ski-lovers. During the opening hours of the slopes, a shuttle service is available that connects the hotel to the lifts (about 500 meters and a journey-time of 3 minutes) and to the shopping center. Free ski-deposit and private locker available at the ski slopes close to facilities.

 

MEMBERSHIP CARD

Membership is compulsory for adults and children aged three and over. It entitles you to use of the shuttle service to and from the slopes (a 3 minute journeys of about 500 meters) and to the shopping center, free private ski-box with locker at the foot of the slopes, daytime and evening entertainment for adults and children. Assistance for children in putting on skiing gear, accompaniment to the Ski School and back to the hotel, access to the Serenino Club, the “Mini-Club”, and to SerenUp, the “Teeny Club”, with lunchtime assistance (for a fee for guests in half-board accommodation). Access to the swimming-pool (check opening times) and to the gym.

 

 

RESTAURANTS

 

RESTAURANTS AND BAR

The table is for a single family, assigned at each entrance inside the restaurant. It is not allowed to join more tables. On site you can request the proximity of your table to that of another family, subject to availability. Breakfast buffet, lunch and dinner with table service. Children's menu served at the table at lunch (for full-board customers) and dinner, subject to reservation of the menu during dinner on the previous day. A bar is available for all guests. Food intolerances. Bluserena guarantees gluten-free, lactose-free and egg-free foods (on request). Gluten-free: packaged basic products are available for breakfast, for lunch and dinner a first course, a main course and a dessert made with gluten-free ingredients are available. Lactose and eggs-free: packaged basic products are available for breakfast, for lunch and dinner are available a first course, a main course and a dessert lactose- and egg-free. However, it is not possible to guarantee the absolute absence of contamination due to any type of intolerance (except for the packaged products above indicated). Although Bluserena cannot in any case offer customized menus prepared ad hoc for individual guests.

 

HALF BOARD “PIÙ”
Buffet breakfast, dinner with table service. Free micro filtered water and draft wine during meals. Free afternoon snack upon returning from the ski slopes. Children and teenagers can enjoy assisted lunch (if on full board) at Serenino Club, the Mini Club, and at SerenUp, the Teeny Club. Those on half board can enjoy lunch by purchasing individual meals.

 

FULL BOARD SUPPLEMENT
In addition to the services provided by Half Board “Più”, it includes lunch with table service, wine on tap and micro filtered water. Reserved lunch for children and teenagers of the Serenino and SerenUp Clubs. The full board supplement can be booked for a minimum stay of 3 nights and exclusively for the entire duration of the stay. The rate is per person per day starting from 3 years old (children 0-3 years old not completed free). Any extra meals of guests on half board will be charged individually.

 

 

ENTERTAINMENT, PERFORMANCE AND SHOW

 

ENTERTAINMENT
The hotel offers some of the best Italian Entertainment. Not only fun, but also punctual, reliable services for our guests of all ages. Free entertainment, games, evening shows and piano bar.

 

FAMILIES WITH CHILDREN AND TEENAGERS
Serenino Club is a Mini Club for children aged 3 to 10, it is open from 9:00 a.m. to 6:00 p.m. every day except Sunday. It is a tailor-made space where parents can safely entrust their children to qualified entertainers. Creative-play activities, games, workshops, films and cartoons and afternoon snack are provided. Our staff will help them to put on their ski-gear, taking them to the Ski School and back to the hotel. Children of Serenino can have lunch with the entertainment staff (lunchtime assistance is charged separately for guests in half-board accommodation). SerenUp Club and accompaniment to the Ski School: children aged 11 to 14 can join SerenUp, the Teeny Club, open from 9:00 a.m. to 1:00 p.m. and from 4:00 p.m. to 7:00 p.m. every day except Sunday. They will be involved in sports, games and creative activities. Those skiing will also be accompanied to the Ski School. Teenagers of the Teeny Club can have lunch with the entertainment staff (lunchtime assistance is charged separately for guests in half-board accommodation).

 

 

SWIMMING-POOL, FITNESS AND WELLNESS

 

INDOOR HEATED SWIMMING-POOL
A indoor heated swimming-pool is available for free one hour per day (opened from 10:30 a.m to 12:30 p.m. and from 3:30 p.m. to 7:30 p.m.). Access must be booked the day before on the online area BluserenaGo, indicating one time slot between: 3:30 p.m. – 4:30 p.m., 4:30 p.m. - 5:30 p.m., 5:30 p.m. - 6:30 p.m., 6:30 p.m. - 7:30 p.m. Subject to availability. In the morning the access is free, subject to limited availability. The use of swimming-caps and pool slippers are mandatory. Bluserena reserves the right to make changes to the above timetables.

 

FITNESS
Free entry to a gym fitness area with isotonic machines.

 

WELLNESS
The Wellness Center has three Jacuzzi whirlpool baths, three saunas, Turkish bath, “emotional” showers and a relaxation area with Chaberton Mountain view. Purchasing the Wellness Card (14 years old and over) entitles you to use the Wellness Center, subject to limited availability. Massages and beauty treatments are available for a fee. For rates and access times, see the Rates table.

 

 

OTHER SERVICES

 

WI-FI
Free wi-fi connection throughout the hotel.

 

PARKING AND GARAGE
Unsupervised, outdoor parking is available for guests to use free of charge. Use of the garage (with direct access to the hotel), if requested, is charged separately and is subject to availability.

 

SHUTTLE SERVICE
Shuttle service to and from the slopes (a 3 minute journeys of about 500 meters) and to the shopping center is available.

 

OTHER SERVICES
Tobacco products, ATM, telephone recharge vouchers, swimming-caps and pool slippers are sold in the hotel.

 

BLUSERENA WITHOUT BARRIERS
Sansicario Majestic is a hotel without architectural barriers and is equipped for disabled people, with dedicated rooms and reserved parking spaces.

 

 

 

 

 

 

CONDITIONS FOR STAY - WINTER 2022/2023

 

SUPPLY OF SERVICES IN RELATION TO THE PANDEMIC EVENT IN PROGRESS

Bluserena will apply the current and future regulations and will take all the appropriate measures to guarantee the highest level of safety. If necessary, shifts will be introduced, services changed or suspended, schedules changed.

 

ENTERTAINMENT AND SHOWS

Free entertainment and evening shows, piano bar and games are available.

 

COCCINELLA BABY CARE

In the room there are a crib, changing table, toilet reducer (on request), bottle warmer, baby bath and linen set, Baby Kit with cleaning products for children, high chair in the restaurant. Compulsory fee for each child between 0 and 3 years old, € 84 per week.

 

CHILDREN'S STAY

Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 3-8 is only applicable to children who have not yet reached their eighth birthday). Minors. In case of minors not accompanied by a parent or authorized person, please contact the Booking at 085.8369777.

 

1 ADULT + CHILD
Discounts are available for children staying in a second bed in a room with one adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family.

 

BLUSERENA SHORT STAYS

1-3 night stays can be booked with a free Club Card. Short stays apply to a limited number of rooms, according to availability, rates on request. For the extension over the 4th night price is as pricelist and the Membership Card on payment.

 

PETS

At Sansicario Majestic Hotel we cannot accept pets.

 

CANCELLATION FEES

Free cancellation: cancellation is free of charge up to 14 days before arrival for customers or agencies booking on www.bluserena.it (for agencies: on reserved area) without phone support. For all other bookings, cancellation is free of charge up to 28 days before arrival. Penalties on amount of stay:

Clients or travel agencies who book on www.bluserena.it

• cancellations up to 28 days before arrival: Free;

• cancellations from 27 to 21 days before arrival: Free;

• cancellations from 20 to 14 days before arrival: Free;

• cancellations from 13 to 10 days before arrival: 50%;

• cancellations from 9 to 4 days before arrival: 75%;

• cancellations from 3 to 0 days before, including late arrivals or early termination stay: 100%.

 

All the other bookings:

• cancellations up to 28 days before arrival: Free;

• cancellations from 27 to 21 days before arrival: 10%;

• cancellations from 20 to 14 days before arrival: 30%;

• cancellations from 13 to 10 days before arrival: 50%;

• cancellations from 9 to 4 days before arrival: 75%;

• cancellations from 3 to 0 days before, including late arrivals or early termination stay: 100%.

 

On the airline tickets sold by Bluserena (even if included in packages with the stay) the penalties imposed by the carrier apply, which will be communicated from time to time. In any case, for late arrivals or early departures the full amount of the booked stay will be charged.

 

MODIFICATION/CANCELLATION RESERVED TO BLUSERENA

Even during the season, Bluserena has the right to close the booked facility, reduce the capacity and/or delay for reasons related to the ongoing pandemic event. It is understood and accepted that in such circumstances Bluserena may propose at its discretion: (I) re-routing in another Bluserena facility; (II) voucher for the full amount forfeited by Bluserena valid until 31/12/2023, usable at Bluserena facilities; (III) reimbursement of the sums paid by Bluserena only. The guest declares to be satisfied, accepting the foregoing and renouncing any other claim also as compensation. Bluserena is also recognized the right to make changes to the services described in this Price List, should it be prescribed by the competent authorities due to the emergency relating to the pandemic event in progress, or, in any case, at Bluserena’s discretion to in order to limit the risk of contagion and/or ensure the safety of guests and employees.

 

OVERBOOKING

In the event that, for whatever reason, Bluserena is unable to provide accommodation and/or in case of overbooking of the structure, Bluserena may re-protect the booking to another structure, its own and/or another company, at its own expense, having at least the same hotel classification, without Bluserena itself incurring any liability and / or charges of any kind.

 

BEGINNING YOUR STAY, CHECKING IN AND CHECKING OUT FOR ROOMS
Arrival. In order to ensure compliance with physical distances, check-in operations must be carried out by only one guest per household. Arrival and departure on Sunday, unless otherwise specified on the price list. Room-keys will be available from 2.30 p.m. to 4 p.m. on your day of arrival. The half board treatment includes breakfast and dinner. If you have booked the Full Board supplement, please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request). If the stay starts with lunch, the last meal included is breakfast. Early room delivery is not guaranteed for those who start their stay with lunch. Special ready room: bookable, subject to availability, room delivery from 10 a.m. to 12 p.m. (room delivery time at the discretion of the hotel). The departure. On the day of departure the rooms must be vacated by 10 a.m. Check-out operations must necessarily be carried out the day before departure.

 

HOTEL REGULATION

We want our hotel to be a place of relax, fun, serenity and at the same time safety. Therefore it is necessary that all guests comply with certain rules of conduct, listed in the “Village Regulations” available on www.bluserena.it and sent to the booking confirmation. Entering the facility requires acceptance.

 

SMART CARD
Upon arrival at the hotel, a Smart Card will be given to be used in the bar and in the restaurant. For each top up made, a voucher of the same amount will be assigned to the Smart Card with which to pay for purchases (multipurpose “consideration” pursuant to Article 6-quater of Presidential Decree no. 633/72, accepted as payments for sales or services). It is possible to top up at any time at the Reception and the bar, for a maximum amount of € 200.00. The Smart Card can be used up to a few moments before departure from the hotel, also to pay the bill for the stay, and can be returned at the Reception, recovering the remaining credit before departure, if greater than or equal to € 1. It will be necessary to show the Smart Card to take advantage of BluserenaPiù Club. For details, see the respective regulations.

 

IDENTITY DOCUMENTS ON ARRIVAL
Upon arrival it is mandatory to show the documents certifying the identity of all components of the booking of any age, including minors, pursuant to art. 109 of the Consolidated Law on Public Safety. Failing this, the hotel will apply the discount for the higher age group.

 

PRIVACY

The personal data provided will be processed in accordance with Legislative Decree. Reg. (EU) n. 2016/679, as reported in the information available on https://www.bluserena.it/en/informativa-privacy.

 

SERVICES NOT INCLUDED IN THE PRICE

Please note that Ski School courses, ski-hire, skipasses (which may be purchased in the hotel), excursions, transfers, laundry service are not included and are charged separately.

 

SMOOKING BAN

Smoking is prohibited in the rooms, indoor spaces and on the porches.

 

 

DESCRIPTION OF SERVICES - SUMMER 2022

 

 

 

RESTAURANTS

 

4 STAR VILLAGES AND 5-STAR VILLAGE ALBORÈA ECOLODGE RESORT

 

RESTAURANTS AND BARS
Bluserena Villages offer a rich, varied and quality restaurant. Our Chefs will lead you to discover the regional territory, Italian traditions, culinary proposals from the world and with show cooking they will delight you every day with dishes cooked on sight.
In each Bluserena Village there is a central restaurant with air-conditioned rooms and in many also an outdoor shaded area, in the garden or terrace, Il Patio, free and bookable upon confirmation. Calanè Village, Valentino Village and Serena Majestic Hotel: exclusive family table, assigned for the duration of the stay. Upon booking, it is possible to request, free of charge and for the duration of the stay, the table in the shaded outdoor area, in the garden or terrace, Il Patio (not available at Valentino Village). Calaserena Village, GranSerena Hotel, Serenusa Village, Torreserena Village, Sibari Green Village and Serenè Village: table assigned for the entire stay shared with other guests. Upon booking, it is possible to request, subject to availability, exclusive family table not assigned, therefore not always the same for the entire stay (it will be assigned at each entrance to the restaurant in the internal rooms or in the external area). Who books Il Patio, family table assigned for the whole stay (not available at Serenusa and Sibari Green Village, at GranSerena available from 29/05 to 10/09/2022). Is Serenas Badesi Village, Alborèa Ecolodge Resort: exclusive table for families, not always the same for the whole stay (it will be assigned at each entrance to the restaurant in the indoor or outdoor area). At Is Serenas Badesi Village: to those who book Il Patio or Prestige room, exclusive family table, assigned for the entire duration of the stay. At the Alborèa Ecolodge Resort there is a Patio (for a fee) in an outdoor covered area with grill and tables assigned to each family. All the Villages (except Serena Majestic Hotel Residence) also offer the possibility to choose thematic restaurants different than the central one, all for free, open from 06/06 to 10/09/2022 at least 6 days a week, for lunch or dinner, bookable the day before in the Village (subject to availability):
• in Serenè Village, Sibari Green Village, Calaserena and Serenusa Village: gourmet restaurant Il Gusto (table service) and Blu Beach Restaurant (buffet service);
• at Is Serenas Badesi Village: La Gaddura, typical restaurant and Mediterraneo restaurant, both with table service;
• at Torreserena Village and GranSerena Hotel, Il Gusto gourmet restaurant with table service;
• at Valentino Village and Calanè Village, the seaside restaurant Scirò for lunch, Pizzeria Ethra for dinner, both with buffet service;
• at Alborèa Ecolodge Resort: Pizzeria Ethra for dinner (at the adjacent Valentino Village,with buffet service);
• in all the Villages, moreover, it is possible to book the Sea Box for lunch, to be consumed on the beach. With PIÙ - Bluserena Full Board you have the right, for each restaurant, to one access per week, with Extra Pension two accesses per week; by booking the Formula Jolly you have unlimited access.
At Is Serenas Badesi Village all customers have the right to unlimited access to all the restaurants, subject to availability; Blu Beach Restaurant with table service is also available for a fee. For guests of Alborèa Ecolodge Resort: the Mediterraneo restaurant is available for lunch, with table service (for a fee).
For Customers who choose the Residence of "Serena Majestic", Pizzeria Gulliver is available for a fee, open for lunch and dinner, with the possibility of take-away service. The reservation of the Sea Box and of the other restaurants in the Village must be made for the entire room and not for individual components. In case of adverse weather conditions, customers will move from the Patio and the themed restaurants to the central restaurant, starting at 1.45 pm for lunch, and from 8.45 pm for dinner. On the day of arrival you will have lunch and dinner in one of the restaurants of the Village (at Bluserena's discretion), not necessarily the central one.
All Bluserena Villages have two bars, one in the square and one on the beach (at Valentino Village three bars, at Serena Majestic Hotel Residence bar on the beach, at GranSerena Hotel also bar thermal baths, at Is Serenas Badesi Village four bars, one of which exclusive for Prestige rooms).
 

BOARD OPTIONS

Bluserena guests can choose between two boards: Più and Extra.

 

PIÙ, BLUSERENA FULL BOARD (AND MUCH MORE) INCLUDES:

Central restaurant: buffet breakfast with non-express coffee (from dispenser; at Alborèa Ecolodge Resort automatic dispensers with coffee beans), buffet lunch and dinner and show cooking, wine on tap and microfiltered water included with meals (at Alborèa Ecolodge Resort wine and bottled water).
The other restaurants of the Village: all the Villages (except Serena Majestic Hotel Residence) offer the possibility to choose thematic restaurants different than the central one (subject to availability). With PIÙ - Bluserena Full Board you are entitled to one access per week for each restaurant (details in the Restaurants and Bars paragraph), with the Jolly Formula with unlimited access. At Is Serenas Badesi Village all customers have the right to unlimited access, subject to availability.
Sea Box on the beach: for lunch it is possible to book the Sea Box, to be consumed on the beach. The reservation of the Sea Box and of the other restaurants in the Village must be made for the entire room and not for individual components.
It also includes: lunch reserved for children of the Mini Club and children of the Teeny Club and of the Junior Club from 06/06 to 10/09/2022 (paid for guests in Formula Residence at Serena Majestic Hotel Residence), at Calanè Village and Is Serenas Badesi Village the children of the Mini Clubs can have lunch and dinner with our entertainers. Pizzas and snacks on the beach from 11.00 am to 12.30 pm (except Serena Majestic Hotel Residence).
In the bars: microfiltered water.
On the beach: one beach umbrella assigned per room with a sunbed and a deckchair (at Alborèa Ecolodge Resort a beach umbrella with two sunbeds, use of beach towels from 3 years old; at Is Serenas Badesi Village a beach umbrella with two sunbeds).
Baby kitchen/Baby Feeding Facility dedicated to parents for the meals of their children, accessible from 6:00 am to midnight, with assistance and availability of basic products during main meal times. Details in the Baby Kitchen/Baby Feeding Facility paragraph.
For paid drinks it is necessary to use the Smart Card.

 

EXTRA, BLUSERENA ALL INCLUSIVE OFFER

This option can be booked for at least 7 nights (and only for all components of the room or booking in any case connected), it includes personal drinks, served in glasses, available until 2.00 pm on the day of departure.
In addition to the services offered by FULL BOARD “PIÙ”:
At the main Bar: coffee bar, tap drinks in 20 cl glasses, we offer a choice of peach or lemon ice tea, lemonade, tonic water, citron, chinotto and soda, orange soda and coke; fruit juices (pineapple, ace, peach, apricot, red orange, pear), syrups (black cherry, almond milk, mint and barley), mineral water, draft beer, slushes, a white wine and a red wine, prosecco, tonic liqueurs and liqueurs, aperitifs and vermouth, grappa and, from 5.30 pm.to 7.30 pm, basic cocktails (chosen from a specific menu). Excluding other cocktails (or requested at other times), champagne and spirits defined as special on the bar price list. Drinks served in a glass of 20 cl.
Bar point at the main restaurant: espresso and cappuccino, also decaffeinated and barley, cappuccino with soy milk, white and spotted milk, at lunch and dinner from 3 years old and up, an on the tap drink is served: the drink, (one drink per person) comes in a 40-cl sized cup, we offer a choice of orangeade, beer and coke.
The other restaurants in the Village: all the Villages (excluding Serena Majestic Hotel Residence) offer the possibility to choose thematic restaurants different than the central one, subject to availability. In Extra Board you have two accesses per week for each restaurant (details in the Restaurants and Bars paragraph), with Jolly Formula unlimited access, subject to availability. At Is Serenas Badesi Village all customers have unlimited access, subject to availability.
On the beach: use of a beach towel per person from 12 years, with change after the 1st week (additional washes are subject to charges). In order to access the services it is necessary to use the Smart Card and wear the specific armband. The Extra Formula is subject to limited availability, cannot be used to offer drinks to third parties, can be revoked by the Customer at any time and by Bluserena in case of non-compliance with the regulation, in both cases returning to the price of “PIÙ” Bluserena Full Board.

 

JOLLY FORMULA

It gives the right to unlimited access to the thematic restaurants of the Village, upon reservation during the stay, through the online BluserenaGo area. The formula is available from 06/06 to 10/09/2022 and subject to limited availability (not available at Alborèa Ecolodge Resort, Serena Majestic Hotel Residence and Is Serenas Badesi Village).

 

BABY KITCHEN /BABY FEEDING FACILITY

Dedicated to parents (with tables, chairs and high chairs) for meals of their children 0-3 years, with assistance and availability of basic products during the main meal times: vegetable and meat broths, vegetable soup, pasta, slices of meat, fish fillets, cooked ham, dairy products, fresh fruit, fresh milk, soy milk, rice milk, lactose-free milk, yogurt, jams, tea and chamomile, biscuits. Homogenized, cheeses and milk for infants in both liquid and powder form are not available. It will also be possible to heat milk and baby food, sterilize, blend, homogenize food. It is accessible from 6.00 am to midnight, during closing times it is possible to request milk to the reception staff. At GranSerena Hotel it is available from 29/05 to 11/09/2022, at Serena Majestic Hotel Residence available only for those who choose the Hotel formula or the Board in Residence formulas.

 

FOOD INTOLERANCES
Bluserena pays particular attention to the well-being of its Guests both in the offer and in the correct information on allergens for each dish offered. Due to the size and organization of our kitchens we cannot offer the customization of our dishes to adapt them to individual allergies, but in all our central restaurants we guarantee a basic assortment of gluten-free, lactose-free and egg-free foods (although we must emphasize that we cannot guarantee, due to the structural characteristics of our kitchens, the absolute absence of contamination for any type of intolerance, except for the packaged products indicated below and for the gluten-free menu of Serenè Village).
In particular, for those with gluten intolerances, Serenè Village offers a basic gluten-free menu suitable for celiacs in line with the Food Out of Home program - AFC - of the Italian Celiac Association at the main restaurant from 12/06 to 10/09/2022: for breakfast packaged gluten-free products (assorted brioches, biscuits and rusks) and a cold cut, for lunch and dinner a menu consisting of three appetizers, two first courses, two second courses, a pizza and a dessert.
In all other hotels: Gluten-free, in addition to a rich buffet and assortment of naturally gluten-free foods, a cold cut of the day and packaged basic products (tarts, biscuits, snacks, rusks and rice cakes) are available for breakfast; at lunch and dinner, in addition to a rich range of foods with natural gluten-free, at least one appetizer, one first course, one second course, one pizza and one dessert made with gluten-free ingredients (dishes for which, however, do not it is possible to guarantee the absolute absence of contamination).
Lactose and egg-free: at breakfast, in addition to a rich buffet of naturally lactose-free and egg-free foods, lactose-free and egg-free packaged basic products (snacks, rusks, yogurt and milk) for lunch and dinner at least one appetizer, a first course, a second course, salami, cheese, pizza and dessert without lactose or eggs. In restaurants with table service. On request: glutenfree, an appetizer, a first course, a second course and a dessert made with gluten-free ingredients; lactose-free and egg-free, a first course, a second course and a dessert made with lactose-free and egg-free ingredients.

 

 

5 STAR KALIDRIA HOTEL & THALASSO SPA

 

FULL BOARD

Buffet breakfast and lunch, dinner with table service (reserved for families) at the central Kalidria restaurant in the indoor room or in the outdoor area. Bottled mineral water included with meals, other drinks for a fee. Tables are available in the shaded area outside the central restaurant (bookable directly at the hotel, subject to availability). Guests of the Suites can request the assigned table in the outdoor area for the duration of their stay. For lunch it is possible to book, subject to availability, Mediterraneo sea restaurant (for a fee), or the Sea Box to be consumed on the beach area (for free). Also it is included a beach umbrella with two sunbeds per room, and use of beach towels. For paid drinks it is necessary to use the Smart Card.

 

EXTRA FULL BOARD, the All Inclusive Kalidria Hotel & Thalasso SPA bar

In addition to the provisions of the Full Board, it includes the following drinks at the bar: cafeteria, draft drinks in 20 cl glasses. a choice of cold lemon or peach tea, lemonade, tonic water, citron, chinotto and soda, orange soda and coca cola; fruit juices (pineapple, ace, peach, apricot, blood orange, pear), syrups (black cherry, almond milk, mint and barley), mineral water, draft beer, slush, a white wine and a red wine, prosecco, bitters and liqueurs, aperitifs and vermouth, grappa; basic cocktails chosen from a specific menu. Champagne and spirits defined as special on the bar price list are excluded. The formula is subject to limited availability and can only be booked by all members of the room (or bookings in any case connected); it cannot be used to offer drinks to third parties, it can be revoked by the Customer at any time and by Bluserena in case of non-compliance with the regulation, in both cases returning to the Full Board price. To access the services it is necessary to use the Smart Card.

 

FOOD INTOLERANCES - Kalidria Hotel & Thalasso SPA

Bluserena pays particular attention to the well-being of its Guests both in the offer and in the correct information on allergens for each offered dish. Due to the size and organization of our kitchens we cannot offer the customization of our dishes to adapt them to individual allergies, but in all our central restaurants we guarantee a basic assortment of gluten-free, lactose-free and egg-free foods (although we must emphasize that we cannot guarantee, due to the structural characteristics of our kitchens, the absolute absence of contamination due to any type of intolerance, except for the packaged products indicated below). For meals with buffet service. Gluten-free: in addition to a rich buffet and assortment of naturally gluten-free foods, a cold cut of the day and packaged basic products (tarts, biscuits, snacks, rusks and rice cakes) are available for breakfast; for lunch, in addition to a rich range of foods with natural gluten absence, at least one appetizer, one first course, one second course, one pizza and one dessert made with gluten-free ingredients (dishes for which, however, it is not possible guarantee the absolute absence of contamination). Lactose and egg free. In addition to a rich buffet of naturally lactose-free and egg-free foods, basic products packaged lactose-free and eggs (snacks, rusks, yogurt and milk) are available for breakfast at least one appetizer, a first course, a second course, a cold cut, a cheese and a dessert free of lactose or eggs. In restaurants with table service, on request. Gluten-free: an appetizer, a first course, a second course and a dessert made with gluten-free ingredients. Lactose and egg-free: a first course, a second course and a dessert made with lactose-free and egg-free ingredients.


SEA, BEACH AND POOLS
 

SEA AND BEACH

All Bluserena Villages have wide sandy and private beaches. The sea, with its sandy and sloping bottom, is suitable for bathing children. At Calaserena Village, Is Serenas Badesi Village, Serenè and Sibari Green Village the seabed slopes down more quickly, so the bathing of children depends on the wind and sea conditions. Reserved places on the beach: to each room is assigned a beach umbrella with a sunbed and a deckchair (at Is Serenas Badesi Village, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA a beach umbrella with two sunbeds). Umbrellas in the first rows for a fee. On the beach, a nautical park with pedal boats (except for Calaserena Village), canoes, sailing, windsurfing, Paddle Surf boards, and in many villages there are also motorboat towing activities. At Calaserena Village and Is Serenas Badesi Village also Diving (at Is Serenas Badesi with an external agreement). More details in the Sport paragraph. Also available changing rooms and showers, bar, information desk.

 

POOLS

In Bluserena Villages available for families there are swimming pools with water slides (with the exception for Calanè Village, Valentino Village, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA), specific pool for swimming (with the exception for Calanè Village, Sibari Green Village, Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA), swimming pools reserved for the Mini Club. At Calanè Village swimming pool with sea water, whirlpools and water games; at the Valentino Village two big swimming pools, one with sea water and space for swimming, and one with fresh water and water games, both with hydromassage; at GranSerena Hotel thermal water pools. At Is Serenas Badesi Village there is a large central swimming pool with waterslides, a swimming pool and, moreover, a swimming pool reserved for those who choose the Prestige Room. At Alborèa Ecolodge Resort a swimming pool with sea water, whirlpool and water games. At Kalidria Hotel & Thalasso SPA indoor and outdoor seawater swimming pool and outdoor oasis with two Jacuzzis.

 

 

ANIMATION, SHOWS AND ENTERTAINMENT

 

ENTERTAINMENT

The contagious joy of Bluserena team, a big staff of professional entertainers, attentive and never intrusive, will make your holiday unforgettable and full of emotions. Bluserena Entertainment offers not only fun but timely and reliable services designed for the needs of young and old: from sports to entertainment activities, from excursions to clubs and childcare, from parties to events and games. At Kalidria Hotel & Thalasso SPA and Alborèa Ecolodge Resort piano bar; guests can also take advantage of the entertainment services of the adjacent Valentino Village and Calanè Village.

 

BIG SHOWS

Evenings with musicals, cabaret and variety shows: the lights switch off ... the Magic begins! Big amphitheaters, with professional equipment, for a very rich proposal of shows, always new and with attention to every detail, from choreography to costumes, from video mapping to live singing, to offer unforgettable moments.

 

BLUSERENA BAILA

Dance lovers will find Salsa, Merengue and Bachata lessons every day. Unmissable daytime and evening appointments with group dances at the presence of our instructors and every evening ample space for ballroom dance.
 

INFLATABLE WATER GAMES

Inflatable routes, fun water games, skills tests in the pool or in the sea.

 

TOURNAMENTS AND EXHIBITIONS

Many sports tournaments, card and board games tournaments. The selected ones will compete at one of the Bluserena Villages from 15/09 to 18/09/2022 for the Bluserena Challenge.

 

 

CHILDREN, TEENAGERS AND FAMILY

 

Bluserena world of children and young people is unique: the clubs, in which children and teens can be entrusted to a qualified staff; the large Giant Playground; Blu Baby Park for the little ones, from 0 to 6 years, with a minipool, water games and much more; mini swimming pools with water slides, Spray Parks with water games; the Cyber-Arena, a real neighborhood for children; inflatable floating games; the presence in the Village of Serenella, Serenella’s House, that children can visit, and her theater.

 

BLUE BABY PARK for the little ones

A custom-made playground for children from 0 to 6 years old to play in complete freedom and safety. Children accompanied by their parents will be able to bath in a mini-pool, play with pedal boats, have fun with water games, play among slides, castles and swings, compete on pedal karts on a real track, and much more. Not available at Serena Majestic Hotel Residence.

 

CYBER-ARENA

The children’s neighborhood inspired by the “Cyberpunk” world, with lots of equipment and activities: Air Trampoline, an inflatable mountain on which to have fun jumping, Archery Combat, challenges with bows and arrows, Water Race, radio-controlled speedboat races, and much more. Details in the paragraphs SerenUp and SerenHappy.

 

GIANT PLAYGROUNDS

In Bluserena Villages available for families there are large parks for children with giant games, springs, swings, slides and much more.

 

SPRAY PARK

A beautiful water play area, where children (from 3 to 12 years old) can play among jets and water jets, fountains and slides, pirate galleons, water cannons and much more. Children hosted at Calanè Village can use the Spray Park of the adjacent Valentino Village. Not available at Serena Majestic Hotel Residence and Sibari Green Village.

 

KIDS AND TEENS CLUB

All the services listed below are available from 06/06 to 10/09/2022, with exception for Serenino and SereninoPiù Club available for all the summer season. Guests of Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA can use the services of the children’s and youth clubs of the adjacent Valentino Village and Calanè Village. Blu Nursery service is also available at Calaserena Village, Sibari Green Village and Calanè Village: a specialized staff will take care of children from 12 to 36 months in spaces dedicated to them (See details below). And here are our services, in order of age.

 

BLU NURSERY FROM 12 TO 36 MONTHS

At Calaserena Village, Sibari Green Village and Calanè Village parents will be able to entrust their children from 12 to 36 months to a qualified and scrupulously selected staff. The welcoming and safe Nursery area is child-sized, air-conditioned, with indoor and outdoor games and activities. The girls of the staff will be playmates, delight the children with snacks, provide nap and diaper changes. Group outings in stroller are also provided. Baby bibs, bottles and pacifiers, non-slip socks, sunscreen and diapers will be care of the parents. Parents will be able to participate in some moments of their child’s activities. The service is available, for a fee, every day except Sunday, from 9.00 am to 12.30 pm and from 3.30 pm to 6.30 pm, from 27/06 to 10/09/2022. The service can also be booked only for the morning or for the afternoon.

 

SERENINO CLUB, MINI CLUB FROM 3 TO 5 YEARS
Qualified assistance, exclusive, safe, colorful and child-sized environments, for a holiday made up of lots of sea, games, creative workshops and, like little stars, performances in the amphitheater of Bluserena Musical School. Every evening the party of Serenino Dance show together with Serenella La Coccinella. In the magical world of Serenino Wonderland: children can experience the thrill of attending the shows in Serenella theater, a special appointment every evening and to explore Serenella’s house: our mascot will guide them in the visit and tell tales to the children. Parent and child, in Mini chef 3.0, will play the role of Chef and will try to cook funny preparations. Green Lab - News 2022 - workshops and many activities related to respect for the environment.
The children of Serenino can also have lunch, assisted by our staff, together with many new little friends from 06/06 to 10/09/2022 (at the Serena Majestic Hotel Residence for a fee for Guests in Formula Residence).
And then there is the "beach location" of Serenino: the reserved and equipped "Serenella Beach" space.

EXCLUSIVE CALANÈ VILLAGE 2022
Archaeologist for a day in which children will discover the finds of large dinosaurs with the equipment of a true archaeologist; School of Magic, a true school of magic and sleight of hand, with events, shows and magical surprises for all children.
Serenino Club is available every day, except Sunday, from 9.30 am to 6.30 pm (Monday from 9.00 am).
At Calanè Village and Is Serenas Badesi Village, Serenino will be open all day from 9.00 am to 11.00 pm and it will be possible not only to have lunch but also to have dinner, assisted by our staff.

Customers of the Valentino Village will be able to visit the theater and Serenella's house in the adjacent Calanè Village.
Serenino Open Day, two events open to everyone including mum and dad, a day to know Serenino, attend a mini show, circus and magician performances, play together both parents and children. All the children present in the Village will be able to access the open day, even the youngest ones, and visit Serenella's house. All the Serenino entertainers and the team's characters will also be present.

 

SERENINOPIU', MINI CLUB FROM 6 TO 10 YEARS

All the activities of SereninoPiù are designed for the enjoyment of older children and, in addition to what is already provided by Serenino, it offers numerous activities dedicated to creativity.
In the magical world of Serenino Wonderland: children will be able to experience the thrill of attending the shows in Serenella theater, a special appointment every evening and exploring Serenella’s house: our mascot will guide them in the visit and tell tales to children (for Valentino Village customers: at the adjacent Calanè Village). Young explorers, discovering fantastic treasures with Superblu, with the help of magnifying glasses, mini compasses! Rhythmic gymnastics will accompany girls to develop a sense of rhythm and expressiveness, through music and the use of small tools (ribbon, ball and hoop) with the inevitable Bluserena tutu. Also Football Academy, with qualified instructors, to learn the rudiments and the “tricks” to become small champions.

 

EXCLUSIVE CALANÈ VILLAGE 2022
Coach Kids, an expert will hold fun and exciting fitness classes for the young Guests;
Serenino at the boarding, children aged 6 to 10 will be able to participate in a sailing course held by a pirate and his crew designed specifically for their needs;
School of Magic, a true school of magic and sleight of hand, with events, shows and magical surprises for all children. At Serenè Village and Torreserena Village an adventure park with paths suspended between the trees to be done in maximum safety (for children between 110 cm and 150 cm in height).
The children of SereninoPiù will also be able to have lunch, assisted by our staff, together with many new little friends from 6/6 to 10/9 (at Serena Majestic Hotel Residence for a fee for Guests in Formula Residence), except Sunday, from 9.30 am to 6.30 pm (Monday from 9.00 am). At Calanè Village and Is Serenas Badesi Village the Serenino will be open all day from 9.00 am to 11.00 pm and it will be possible to have lunch and dinner, assisted by our staff. 10-year-olds can choose whether to join SereninoPiù or SerenUp.

 

SERENINO EVENING, MINI CLUB FROM 3 TO 10 YEARS

Children from 3 to 10 years old can spend carefree and cheerful evenings in the company of many little new friends and attend the shows in the Serenella theater, every evening a special event, an exclusive schedule, which includes cabaret and comic performances, puppet shows, storytellers, magical and circus nights ... and many other surprises! Serenino Evening is available in all Bluserena Villages, every day from 9.00 pm to 11.00 pm, from 06/06 to 10/09/2022.

 

SERENUP, TEENY CLUB FROM 11 TO 14 YEARS

Cyber-Arena, the children’s neighborhood inspired by the “Cyberpunk” world, with lots of equipment and activities such as Air Trampoline, Archery combat, Water Race, and much more (at Serena Majestic Hotel Residence the activities will be carried out in different spaces inside the Village). And on the beach the Cyber-Beach.
A new world full of games and experiences: Archery Combat a team challenges with safe bows and arrows; the Night under the stars, the enthusiasm of feeling “already grown up”, having dinner “under the stars”, spending the night in a tent; the Blaster Challenge, fun fights with colorful toy weapons, trials and many obstacles to overcome. And much more: our Football Academy and the Rhythmic Gymnastic course, free body exercises accompanied by music and tools such as ribbon, ball and hoops; the Aerial Dances course (except Serena Majestic Hotel Residence); Water Race in the swimming pool, a speed competition between radio controlled motorboats, the Air Trampoline, an inflatable mountain on which to have fun jumping (except for Serena Majestic Hotel Residence). Great excitement also on the beach in Cyber-Beach area: SportUp, the boys and girls will be followed by our coaches who will accommodate their preferences and record their progress and goals in an exclusive “sport passport”; Lupetti di mare, a whole day with the Seasport instructors, learning the techniques of sailing, windsurfing, then a packed lunch and finally a wonderful canoe excursion. Serenup boys and girls will also be able to participate in the Laser Match, the great team game with infrared weapons. At Serenè Village and Torreserena Village an adventure park with suspended paths between the trees to be done in maximum safety (for children between 110 cm and 150 cm in height). The guys from SerenUp will also be able to have lunch together with friends of the holiday, assisted by our staff. SerenUp is available in all Bluserena Villages, every day except Sunday, from 9.00 am to 12.30 pm and from 3.00 pm to 6.30 pm, from 06/06 to 10/09/2022 (at Serena Majestic Hotel Residence assisted lunch for guests in Residence Formula subject to charges). Guys of 14 year olds can choose whether to sign up for SerenUp or SerenHappy.

 

SERENHAPPY, JUNIOR CLUB FROM 14 TO 17 YEARS

A new world full of games and experiences: Night under the stars, the enthusiasm of feeling “already grown up”, having dinner “under the stars”, and spending the night in a tent; Entertainer for a day, the boys and girls will be projected into a unique experience, they will be officially part of the team, our entertainment staff, will wear the uniform (provided by Bluserena) and will participate in the activities as true professionals of the entertainment, from morning to evening; the Blaster Challenge, fun fights with colorful toy weapons; Air Trampoline, an inflatable mountain on which to have fun jumping (except Serena Majestic Hotel Residence). There are many activities on the beach in the Cyber-Beach area: sports courses in sailing, windsurfing, canoeing, sailing boat and Paddle Surf followed by spending time in tent and dinner under the stars. Beach volleyball tournaments are a must. Serenhappy boys and girls will also be able to participate in the Laser Match, the great team game with infrared weapons. The guys from SerenHappy will also be able to have lunch together with friends of the holiday and our staff. SerenHappy is available in all Bluserena Villages, every day except Sunday, from 9.00 am to 12.30 pm and from 3:00 pm to 6.30 pm, from 06/06 to 10/09/2022 (at Serena Majestic Hotel Residence assisted lunch for guests in Residence Formula subject to charges). The guys of Calanè Village will be able to take advantage of SerenHappy at the adjacent Valentino Village.

 

ADVENTURE PARK AT SERENÈ VILLAGE AND TORRESERENA VILLAGE

Bluserena “Wild”, fun and adventure in perfect safety. At Serenè Village and Torreserena Village, the children of SereninoPiù and Serenup (minimum height 110 cm - maximum height 150 cm) will be able to live a new experience by trying their hand at a path between bridges suspended between the trees. Children will be properly followed by our staff, harnessed and equipped with a helmet and safety aids.

 

SERENELLA KIT

For children the exclusive SERENELLA KIT: a large Serenella plush (50 cm), Serenella single bedspread 100% cotton 260x170 cm, Serenella Organic Bath Kit (shampoo, bath foam and body lotion in 100 ml bottles), Serenella Stickers and cotton Shopper. To be requested upon booking € 59 per Kit.

 

SWIMMING SCHOOL FOR 3 YEARS AND MERMAIDING

Children and teens will be able to participate in group swimming courses and mermaiding lessons under the guidance of our expert instructors (except for Sibari Green Village).

 

SCHOOL DANCE AND RHYTHMIC GYMNASTIC FROM 5 TO 14 YEARS

Rhythmic gymnastic courses from 5 to 14 years, from 06/06 to 10/09/2022, with weekend performances. Bluserena Dance Academy courses from 3 to 5 years. The uniform will be provided by Bluserena.

 

SOCCER SCHOOL FROM 5 TO 14 YEARS

Bluserena Football Academy, with qualified instructors for children and teenagers from 5 to 14 years, from 06/06 to 10/09/2022. They will learn the first rudiments and the “tricks” to become little champions. The courses will be held in synthetic grass soccer fields. The uniform is provided by Bluserena.
 

BLUE CIRCUS

Circus disciplines in a course dedicated to children, teenagers and parents. Together, they will be able to learn, while having fun, the basics of juggling, acrobatics and clowning. The service is available in all Bluserena Villages from 06/06 to 10/09/2022.

 

MINI RIDING

At Calaserena Village, for the delight of children, it will be possible to have fun in the Mini riding school (for a fee) with a pony ride.

 

MEDICAL ASSISTANCE, PEDIATRICIAN AT THE CALANÈ VILLAGE

Doctor resident in the village and available 24 hours a day (pediatrician doctor at Calanè Village). Medical office open at set times, in the morning and in the afternoon, with free visits. Visits are paid at other times and outside the doctor’s office.

 

THE HOLIDAY APPROVED BY ITALIAN PEDIATRICIANS

Bluserena Villages have, first in Italy, the quality label “FRIENDLY HOLIDAY OF CHILDREN” recognized by the National Federation of Paediatricians Cipe-Sispe-Sinspe. The services, equipment and comfort are also designed on the needs of children, teenagers and their parents, in the name of fun but also of safety and constant and careful maintenance:
-Medical or pediatric medical assistance in the hotel 24 hours a day;
-Possibility of entrusting children and young people aged 3 to 17 to professional teams for at least 9 hours a day for 6 days a week, even in the evening (after dinner), in clubs segmented into at least 4 distinct age groups;
-Sports and creative activities for age groups, entertainment shows dedicated to children and teenagers; sports fields with protected protrusions and absence of architectural barriers;
-Big playgrounds accessible to children, swimming pools with waterslides and shallow water for the little ones;
-Wide and sandy beach or, for non-sandy beaches, aids to facilitate bathing and on the beach a safe and delimited area reserved for children;
-Baby kitchen / Baby Feeding Facility for the preparation of meals for children 0-3 years old, with assistance during main meal times and availability of specific foods;
-Possibility of lunch in a reserved area for the exclusive use of children and teenagers in the company of the entertainers;
-Boutiques and shops stocked with items for early childhood and older children and medicine booking and delivery service, strollers rental;
-In the room there is a cot, changing table, toilet reducer, baby bottle warmer, linen set, Baby Kit with detergents for children, baby bath tubs and rails for the beds (on request); availability of changing tables in the common bathrooms and high chair in the restaurant.

 

 

 

SPORT
 

FITNESS, THOUSAND ACTIVITIES, SPACES AND QUALIFIED INSTRUCTORS

Rich group gymnastics program with our instructors (at GranSerena Hotel from 29/05 to 10/09/2022) both in the fitness area and outside: Pilates, Yoga, Zumba, Stretch & Tone, Aquagym, Total body, Nordic Walking and Cross training complete with TRX and jump fitness, the trampoline that helps burning calories to the rhythm of music (except at Serena Majestic Hotel Residence, the customers of Calanè Village and Alborèa Ecolodge Resort can access the fitness area of Valentino Village). In all villages (except Serena Majestic Hotel Residence, Calanè Village and Alborèa Ecolodge Resort) modern indoor fitness area, with the assistance of qualified instructors at set times, equipped with strength machines, dumbbells, walking mat, spinning bikes (with climbing wall at Torreserena Village), TRX, Balance board and strength development rope. At Serena Majestic Hotel Residence and at Calanè Village gym not attended by instructors, equipped with strength machines. At the 5-star Kalidria Hotel & Thalasso SPA: big gym equipped by Technogym, which offers targeted services and small class fitness activities both outdoors (from yoga to pilates) and in the gym with personal trainer. Guests of Alborèa Ecolodge Resort can access the fitness area of Valentino Village. At Torreserena Village children and adults can try their hand at a climbing wall and learn the techniques of this sport, having fun in complete safety. Exclusively for Is Serenas Badesi Village: a professional instructor dedicated to postural gymnastics and oriental disciplines with Tai Chi, Holistic Gymnastics, Pilates and Yoga courses.

 

FOOTBALL, TENNIS, SWIMMING AND MUCH MORE

Sports facilities of Bluserena Villages are very rich: swimming pools (except at Sibari Green Village and Calanè Village), eight-a-side football (except Serena Majestic Hotel Residence, Calaserena Village, Calanè Village and GranSerena Hotel), illuminated soccer fields with synthetic grass, tennis, multi-purpose basketball/tennis (at GranSerena Hotel), multi-purpose basketball/volleyball (at Sibari Green Village and Serenè Village), beach tennis and beach volleyball, Paddle Tennis, at Torreserena Village, Serena Majestic Hotel Residence, GranSerena Hotel, Serenè Village, Is Serenas Badesi Village and at Calaserena Village.
At Serenè Village and Torreserena Village gymnastics courses in the woods. In addition, archery, target shooting, ping-pong tables and bowls fields. Guests can participate in collective and individual swimming lessons (except for Sibari Green Village; guests of Calanè Village can enjoy lessons at the adjacent Valentino Village), sailing, tennis and archery from 30/05 to 10/09/2022. Individual and group windsurfing and sailing courses are also available. All individual lessons are subject to charges.

 

BLUSERENA SEASPORT

The Club of water sports and water attractions. Fun and sports: pedal boats (except for Calaserena Village), canoes, sailing, windsurfing, Paddle Surf boards (even Big Paddle Surf up to 8 people), activities towed by motorboat (for a fee; not available at Calaserena Village, Is Serenas Badesi Village, Serenè Village, GranSerena Hotel and Serena Majestic Hotel Residence).
Excursions by boat and rubber dinghy in Calaserena Village, Is Serenas Badesi Village, Serenè Village, Torreserena Village, Alborèa Ecolodge Resort, Calanè Village and Valentino Village (for a fee; at Is Serenas Badesi Village departing from the port). Sailing and windsurfing free group lessons and private lessons for a fee.

DIVING
At Calaserena Village, the “RESORT 5STAR IDC” Dive Center, authorized to issue PADI patents up to the highest level, offers diving courses for children as well, splendid dives, refilling cylinders and equipment rental. At Is Serenas Badesi Village Dive Center external agreed. Both qualified to issue licenses of any level, they offer diving courses for adults and children, scuba diving, cylinders refilling and equipment rental.

 

 

WELLNESS

 

 

BLUWELLNESS

It is the area dedicated to those who want to enjoy a break on holiday in the name of relax and well-being. In all villages offers face and body treatments, relaxing, sporting, holistic massages and personalized wellness programs (services for a fee and available from Monday to Sunday). GranSerena Hotel guests can access the services of Torre Canne Thermal Bath (for a fee, closed on Sunday). Customers of Kalidria Hotel & Thalasso SPA, Alborèa Ecolodge Resort, Valentino Village, Calanè Village and Torreserena Village can access the services of the exclusive Ethra Thalasso SPA (paid services). At Is Serenas Badesi Village there is a large wellness center (for a fee).

 

ETHRA THALASSO SPA
At Ethra Reserve, the exclusive Ethra Thalasso SPA, one of the most evocative thalassotherapy centers in Italy. It offers a rich proposal of thalassotherapy, beauty treatments, massages, wellness programs, relaxation and remise en forme, an outdoor seawater pool, an indoor pool with a Marine Aquatonic path, a Thalasso Oasis with wellness tubs en plain air, Turkish bath, sauna, hidromassage, solarium and a gym with Technogym equipment (paid services).

 

SPA AT IS SERENAS BADESI VILLAGE
Awaken your emotions in our exclusive BluSPA: massages and beauty treatments, Finnish sauna, Turkish bath, whirlpools, ice fall, emotional showers, “Halos” salt room where you can experience the ancient beneficial properties of salt. Outside, an oasis of well-being with Kneipp path, alternating walk in hot and cold water, open air whirlpool tub, covered relaxation area, herbal tea room and a big solarium.

 

TORRE CANNE THERMAL BATHS

Directly accessible from GranSerena Hotel, Torre Canne Thermal Baths among the most beautiful in Southern Italy, directly on the sea, are affiliated with the National Health System and classified as the first Super level. It offers respiratory treatments (inhalations and insufflations), mud therapy, physiotherapy and rehabilitation. It is advisable to book treatments in advance. For information and reservations: www. termeditorrecanne.it/prenota or prenota@termeditorrecanne.it. Inside the thermal bath there is a beauty department which offers beauty and wellness treatments. Torre Canne Thermal Baths are open from 29/05 to 16/10/2022 (closed on Sundays).

 

BLUSERENA WITHOUT BARRIERS

Bluserena Villages are free of architectural barriers. Disabled rooms available, reserved parking space in the car park, in the amphitheater and on the beach (near the walkway). On the beach there is a Job chair, specific for swimming in the sea. On request, it is possible to rent wheelchairs. There are no individual accompanying services.

 

WI-FI CONNECTION

Free Wi-Fi connection in the main common areas and in the Premium, Comfort and Suite rooms (where available). At Alborèa Ecolodge Resort, Kalidria Hotel & Thalasso SPA and Is Serenas Badesi Village available in all rooms, common areas and on the beach.

 

 

 

 

CONDITIONS OF STAY - SUMMER 2022

 

 

DELIVERY OF SERVICES IN RELATION TO PANDEMIC EVENT IN PROGRESS

Bluserena will adapt to current and future regulations and will take all appropriate measures to ensure the highest level of safety. For example, if necessary, shifts will be introduced, services will be modified or suspended, schedules will be changed. Service descriptions always updated on www.bluserena.it.


BIG DISCOUNTS FOR CHILDREN AND TEENAGERS UP TO 18 YEARS OLD

Big discounts for children and teenagers in 3rd, 4th and 5th bed. For children 0-3 years, payment of the mandatory fee for Coccinella Baby Care. For children from 3 to 8 years discounts of up to 80%, from 8 to 18 years discounts of up to 60% depending on the age. Details in the Price Lists.

 

CLUB CARD

Compulsory (except for Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA; compulsory at GranSerena Hotel from 29/05 to 11/09/2022) from 3 years old, entitles you to the following services: use of sports fields and sports equipment, beach services, participation in tournaments and group lessons, services of Serenino, SereninoPiù, SerenUp and SerenHappy.

 

ENTERTAINMENT AND SHOWS

Entertainment and evening shows, games, dances and parties are available to guests free of charge.

 

COCCINELLA BABY CARE

In the room there is a cot, changing table, toilet reducer (on request), baby bottle warmer, baby bath and linen set, Baby Kit (products for cleaning children); high chair in the restaurant. Compulsory fee for each child between 0 and 3 years old, € 77 per week up to 07/08 and from 04/09/2022, € 84 from 07/08 to 04/09/2022. At Serena Majestic Hotel Residence free cot and the possibility of renting a high chair for € 19 (to be booked).

 

CHILDREN HOLIDAY

In order to apply the discounts, the ages are intended for years not yet completed at the time of stay (for example, the 3-8 years discount will apply to children who have not yet turned eight years of age). Minors. To establish direct contact in the case of minors unaccompanied by a parent or other authorized person, it is possible to contact the Booking service at the following number +39.085.8369777.

 

EXCLUSIVE ADVANTAGES FOR ONLINE BOOKINGS

The following concessions are valid only for customers or agencies who book on www.bluserena.it (for agencies in the reserved area) without telephone support. Free cancellation up to 14 days, instead of up to 28 days from arrival. Bluserena will recognize at its discretion a refund or voucher valid until 31/12/2023, equivalent to the value of the paid amounts. Refunds, even via vouchers, for travel and transfers not purchased from Bluserena are excluded. For all the details, see the paragraph “Guest cancellation penalties”.
2nd stay for free: Bluserena offers a 100% discount for one person on the 2nd stay 2022, during the week to choose from among those published in the area www.bluserena.it/happyweeks, in a period other than the first stay. The discount can be used for stays of one week in a Classic Room (consisting of at least 2 adults) in PIÙ - Bluserena Full Board, for the summer season 2022; transferable to 1st degree relatives who are not already Bluserena customers and who do not already have a confirmed booking for summer 2022. In no case can the discount be used for services other than those described above or in 2023. For accompanying persons the conditions of stay published on the official price lists are valid. Cannot be combined with any Bluserena offers. If for "second stay" you choose a period subsequent to the first holiday booked, a 100% discount will be applied to the "second stay" on one person, but it will be considered valid only after the balance of the first holiday booked and only if the latter it is not subsequently canceled (in this case the amount specified in the price list will be charged at the "second stay"). If, on the other hand, you choose a period prior to the first holiday booked, the full payment of the "second stay" will be required and the value equal to the 100% discount provided for a person on the "second holiday" will be deducted from the first holiday booked. (if the second is not subsequently canceled). Free drinks at the bar for already Bluserena customers: € 1.50 per person per day for Welcome Customers, € 2.50 for Silver Customers, € 3 for Golden Customers, € 3.50 for Platinum and Platinum Plus and € 4 for Diamonds. For children and teenagers from 0 to 18 years, the values of the drinks at the bar are reduced in proportion to the price list discount on the board. At the Residence Serena Majestic € 1.50 for Welcome, Silver and Golden, € 2 for Platinum, € 2.50 for Platinum Plus and € 3 for Diamond, per person per day, children 0-3 years excluded. For children from 3 to 12 years of age, the values of drinks at the bar are reduced by 80%. For full details, see "Club BluserenaPiù" regulations.

 

1 ADULT + 1 CHILD

Discounts are available for children in 2nd bed, sharing a room with an adult. In the presence of more children, the offer is applied to only one child, applying the reductions provided for in 3rd, 4th and 5th bed to the others. Offer subject to limited availability and valid in the presence of only one adult (from 18 years) per family.

 

SHORT STAYS BLUSERENA

You can book stays for less than a week in Full board Più and in Classic Room (rates indicated under the heading “Short Stays” in the price list of the individual village), with a free Club Card. Short stays are reserved for a limited number of rooms and subject to availability. In the event of an extension, from the 5th night onwards the Club Card will be charged.

 

ON HOLIDAY WITH THE DOG

In all Bluserena Villages (except for Serena Majestic Hotel Residence and GranSerena Hotel) it is possible to bring your dog (maximum 10 kg and only if it has health certification). It will stay in the enclosed garden of your Classic room, equipped with a kennel and bowls (at Calanè Village Standard room, at Kalidria Hotel & Thalasso SPA it stay on the terrace of the Classic or Superior rooms) and will be able to circulate in the Village only in reserved areas and on dedicated routes (for example not on the beach, restaurant, amphitheater and square), with leash. At Alborèa Ecolodge Resort, Ecolodge Suite Classic are available with a dedicated fenced area, equipped with kennel and bowls. No food is provided for the dog. The number of places is limited. No other animals or dogs of heavier weight are allowed. Customers who will stay with the dog will be required to comply with the regulations sent during the booking confirmation phase.

 

RESERVATIONS

For information and reservations: through your trusted agency, directly on www. bluserena.it or at +39.085.8369777.

BILLING

An electronic invoice will be issued for the amounts paid before arrival. For services paid for at the hotel, a commercial document will be issued, as Bluserena is equipped with telematic cash registers. If you wish to have an invoice also for payments at the hotel, this can only be requested before paying directly at the hotel by communicating all the necessary data: surname and name or company name, VAT number or tax code, SDI code or PEC. For fiscal reasons, in no case can the invoice be requested after payment.

BEFORE ARRIVAL

Before arrival, it is mandatory to fill in the form with all the personal data of the participants in the stay on www.lamiaprenotazionebluserena.it area, in order to optimize and safe check-in operations.

 

GUEST CANCELLATION PENALTIES

Free cancellation: cancellation is free up to 14 days from arrival for customers or agencies who book on www.bluserena.it (for agencies: in the reserved area), without telephone support. For all other bookings, cancellation is free up to 28 days from arrival. Penalties applied on the amount of the stay:
Clients or travel agencies who book on www.bluserena.it
• cancellations up to 28 days before arrival: Free;

• cancellations from 27 to 21 days before arrival: Free;
• cancellations from 20 to 14 days before arrival: Free;

• cancellations from 13 to 10 days before arrival: 50%;
• cancellations from 9 to 4 days before arrival: 75%;

• cancellations from 3 to 0 days before, including late arrivals or early termination stay: 100%.

All the other bookings:
• cancellations up to 28 days before arrival: Free;

• cancellations from 27 to 21 days before arrival: 10%;
• cancellations from 20 to 14 days before arrival: 30%;

• cancellations from 13 to 10 days before arrival: 50%;
• cancellations from 9 to 4 days before arrival: 75%;

• cancellations from 3 to 0 days before, including late arrivals or early termination stay: 100%.

 

Bluserena will recognize a refund or voucher valid until 31/12/2023, equal to the value of the amounts paid. Refunds or travel and transfer vouchers not purchased by Bluserena are excluded. Other conditions for free cancellation: Bluserena will not apply a penalty if the inability to make the stay is linked to the pandemic event in progress and depends exclusively on one of the following cases: at least one of the components of the reservation is subject to mandatory quarantine, imposed by the sanitary authorities; it is impossible to reach the booked village due to restrictions imposed by the authorities. Against the sums paid, a refund or voucher will be issued, at Bluserena's discretion, valid until 31/12/2023.

 

MODIFICATION/CANCELLATION RESERVED TO BLUSERENA

Even during the season, Bluserena is granted the right to close, reduce the capacity and / or delay the opening of the booked facility for reasons related to the pandemic event in progress. It is understood and accepted that in such circumstances Bluserena may propose at its discretion: (I) re-routing in another Bluserena facility; (II) voucher for the full amount forfeited by Bluserena valid until 31/12/2023, usable at Bluserena facilities; (III) reimbursement of the sums forfeited only by Bluserena. Guest declares to be satisfied, accepting the foregoing and renouncing any other claim, including by way of compensation. Bluserena is also recognized the right to make changes to the services described in this Price List, should it be prescribed by the competent authorities due to the emergency relating to the pandemic event in progress, or, in any case, at the discretion of Bluserena in order to limit contagion risks and / or ensure the safety of Guests and employees.

RE-PROTECTIONS

In case, for any reason, there is an unavailability for Bluserena in providing the accommodation and / or in case of overbooking of the structure, Bluserena may re-protect the booking to another structure, its own and / or another company, at its own expense, having at least the same hotel classification, without Bluserena itself being able, for this reason, to incur any liability and / or charges of any kind.

 

BEGINNING AND END OF STAY, DELIVERY AND RELEASE OF ROOMS AND BEACH UMBRELLAS

The arrival. In all Villages (except Serena Majestic Hotel Residence), on the day of arrival the rooms and umbrellas are delivered starting from 2.30 p.m., guaranteed by 4.00 p.m. The stay begins with dinner, the price will therefore also include lunch on the day of departure (replaceable on request with a travel basket). It is possible to start your stay with lunch and end it with breakfast on the day of departure, indicating this at the time of booking (the rooms are still delivered starting at 2.30 p.m.). On the day of arrival we will have lunch and dinner in one of the village restaurants (at Bluserena's discretion), not necessarily the central one. Residence Serena Majestic: residence delivery by 5.00 p.m., complete with bed linen and towels (not kitchen towels); cleaning is the responsibility of the customer, linen is changed weekly. Final cleaning of the apartment is subject to a fee and is mandatory; that of the kitchenette remains the responsibility of the customer. Check-in operations must be carried out by only one guest per household. The departure. On the day of departure, the room (or residence) and beach umbrella must be released by 10.00 am in all the Villages (at Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA by 11.00 am). Changing rooms with showers, linen and hair dryers are available (except Serena Majestic Hotel Residence, Calanè Village; Kalidria Hotel & Thalasso SPA, Alborèa Ecolodge Resort, and GranSerena Hotel), unattended luggage storage. Check-out operations must necessarily be carried out the day before departure. By booking the Late Check-Out, the room and beach umbrella are available until 2.15 pm on the day of departure. The service is subject to a fee and subject to limited availability (to be booked preferably upon confirmation and, in the Village, within 2 days of departure). Details in the Price Lists.

 

VILLAGE REGULATION

We want our Villages to be a place of relaxation, fun, serenity and safety at the same time. Therefore it is necessary that all Guests comply with certain rules of behaviour and rules, listed in the "Village Regulations" available on www. bluserena.it and sent to the booking confirmation. Entering the facility requires acceptance.

 

SMART CARD

Upon arrival at the Hotel, a Smart Card will be given to be used in bars, restaurants, the amphitheater, the Reception, Thalasso SPA at Kalidria Hotel & Thalasso SPA (except in the beauty department and in the bar inside the thermal bath at GranSerena Hotel, where only cash or credit card payment is permitted).. For each top-up carried out, a voucher of the same amount will be assigned to the Smart Card with which to pay for the purchases (multipurpose "consideration" pursuant to Article 6-quater of Presidential Decree no. of sales or services). It is possible to recharge at any time at the Reception and the bars in the square and on the beach, for a maximum amount of € 200.00. The Smart Card can be used up to a few moments before departure from the Village, also to pay the bill for the stay, and can be returned at the Reception, recovering the remaining credit before departure, if higher than or equal to € 1. It will be necessary show the Smart Card to take advantage of the All Inclusive Extra, provided for those who have chosen the Extra Board, and the benefits of the BluserenaPiù Club. For details, see the respective regulations.

 

SHUTTLE SERVICE

In Sibari Green Village and Torreserena Village there is a shuttle to and from the sea (not equipped with a platform for the disabled). At Alborèa Ecolodge Resort, Kalidria Hotel & Thalasso SPA, Valentino Village and Calanè Village, there is a shuttle that connects the beach to the Villages (approx. 13 minutes travel time).

 

TRANSFERS FROM AIRPORT AND STATION

It is possible to book a transfer from the airport or station to the Village. Upon request, car rental is also available during the stay, at advantageous rates.

 

PRIVACY

The personal data provided will be processed in accordance with Legislative Decree. Reg. (EU) n. 2016/679, as reported in the information available on www.bluserena.it/en/informativa-privacy.

 

PAYMENT SERVICES

In addition to what is indicated in the price lists: individual sports lessons, excursions, transfers (where provided), some services of Bluserena SeaSport, bike and car rental (where provided), Diving (where present). Mini riding and horse riding (where provided). Services of the Bluwellness, of Torre Canne Thermal Baths, of Ethra Thalasso SPA in Ethra Reserve, of the Wellness center in Is Serenas Badesi Village. Medical assistance outside the established hours and outside the doctor's office.

 


 

 

 

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