GENERAL CONDITIONS FOR BLUSERENA HOLIDAYS

DESCRIPTION OF SERVICES AND CONDITIONS FOR STAY - HOTEL SANSICARIO MAJESTIC 2018/2019

 

 

HALF BOARD
Includes buffet breakfast, dinner with reserved seating and table service, buffet for starters, side dishes and fruit. Water and wine on tap are provided free of charge during meals. Free afternoon snack on return from the pistes. Christmas Dinner and New Year’s Dinner are included for weekly stays. Use of the Mother & Baby kitchen. Children and teenagers staying in full board can have the Serenino Club, our “Mini-Club”, and Serenup the “Bluserena Junior-Club” assisted lunches, while those staying in half board may use this service by purchasing individual meals.

 

FULL BOARD SUPPLEMENT
Includes a buffet service lunch with wine and water on tap; Serenino and Serenup Club lunch for children and teenagers. The full board supplement may only be booked for the entire duration of the stay. The tariff is per person per day for adults and children aged three and over. Children aged 0-3 or under (before 3rd birthday) are free. Any extra meals for Guests in half-board will be charged separately.

 

MEMBERSHIP CARD
Membership is compulsory for adults and children aged three and over. It entitles you to use of the shuttle service to and from the slopes (a 3-minute journey of about 500m) and to the shopping centre, free private ski-box with locker at the foot of the slopes, daytime and evening entertainment for adults and children. Assistance for children in putting on skiing gear, accompaniment to the ski school and back to the Hotel, access to the Serenino Club, the “Mini-Club”, and to Serenup, “Bluserena’s Junior Club”, with lunchtime assistance (for a fee for Guests in half-board accommodation). Access to the swimming-pool (check opening-times) and the gym.

 

ENTERTAINMENT AND SHOWS
Evening shows and entertainment, piano bar, games, dances and parties, aqua-gym lessons are available for all Guests, free of charge.

 

1 ADULT + CHILD
Discounts are available for children staying in a second bed in a room with one adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.

 

BLUSERENA SHORT STAYS

1-3 night stays can be booked at www.bluserena.it/quote, with prices subject to change (generally higher that the daily prices for weekly stays) and limited availability. In case of extension, starting from the 4th night, the price list will be applied and the Membership Card will be available upon payment.

 

BOOKING

For information and bookings, please visit www.bluserena.it/quote or contact Booking Bluserena on (0039) 085 8369777. The whole amount should be paid when booking; however, it is also possible to pay a 10% deposit of the whole amount as confirmation, and the remaining amount shall be paid no later than 21 days before the holiday. Payments can be made by bank transfer or credit card in the area www.bluserena.it/perchihaprenotato.

 

CANCELLATION FEES

The following cancellation fees are applied on the total amount of the booking:

  • cancellations up to 21 days before arrival: 10%;
  • cancellations from 20 to 10 days before arrival: 50%;
  • cancellations from 9 to 4 days before arrival: 75%;
  • cancellations from 3 to 0 days before arrival: 100%.

In case of delayed arrival or early departure, the full tariff for the stay will be charged.

 

BEGINNING YOUR STAY, CHECKING IN AND CHECKING OUT FOR ROOMS
Arrival and departure on Sunday, unless otherwise specified on the price list. Room-keys will be available by 4pm on your day of arrival. The half board treatment Includes breakfast and dinner, If you have booked the Full Board supplement, please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request); if the stay starts with lunch, the last meal included is breakfast. We cannot guarantee an early availability in case of a stay starting at lunch. On the day of departure rooms must be returned by 10am.

 

SMART CARD
Upon your arrival, you will be given a Smart Card: a prepaid card that must be used for payment at the bars, restaurant and Punto Blu. Any unused residual amount on the card will be returned.

 

CHILDREN'S STAY
Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-12 is only applicable to children who have not yet had their twelfth birthday).

 

PROVIDING I.D. ON ARRIVAL

On arrival valid documentation certifying the identity of all components of booking, including children of any age, must be presented pursuant to article 109 of the Unified Text of the Public Safety laws. In the absence of adequate documentation the hotel may only be able to apply any discounts related to a higher age bracket.

 

SERVICES NOT INCLUDED IN THE PRICE

Please note that ski-school courses, ski-hire, ski-passes (which may be purchased in the hotel itself), excursions, transfers, laundry service, use of safety deposit boxes at reception, else shown on the price list are not included and are charged separately.

 

 

DESCRIPTION OF SERVICES AND CONDITIONS FOR STAY - SUMMER HOLIDAYS 2018

 

 

4-STAR VILLAGES - SUMMER HOLIDAYS 2018

- 5-STAR RESORT - SUMMER HOLIDAYS 2018

 

 

 

 

 

 


 

4-STAR VILLAGES - SUMMER HOLIDAYS 2018

 

FULL BOARD “PIU” - BLUSERENA FULL BOARD TREATMENT (AND MUCH MORE)
Main restarant: buffet breakfast with a jug of coffee, buffet service lunch and dinner with show-cooking, filtered tap water and draught wine. The same seat is reserved for the whole week at tables for 8-9 people, often with other Guests. Children’s lunches in the mini, teeny and junior clubs from 4 June to 8 September (at Serena Majestic until 15 September 2018), snacks available on the beach from 11am to 12.30am (except Hotel Serena Majestic).
Alcuni villaggi Bluserena offrono La Braceria in spiaggia, il ristorante Il Gusto e Il Giardino, area ombreggiata esterna al ristorante centrale, tutte con tavoli riservati per famiglia (dettagli consultabili nella sezione “Ristoranti e Bar” di ogni Villaggio).
Bar: filtered tap water available.
Beach: a reserved beach umbrella with a sunbed and a deck-chair for each family.
Mother & Baby Kitchen: Parents who prefer to cook and prepare meals for their children can use the large Mother and baby kitchen which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes.

Payment only with smart card.

 

“EXTRA” - BLUSERENA’S ALL-INCLUSIVE OFFER

This option can be booked for at least 7 nights (and for all the people included in the booking). It includes strictly individual drinks, which can be enjoyed up until to 2pm on the day of departure. Drinks are always served in a glass. As well as the services included in the Full Board Più treatment, we offer the following beverage consumption options:
At the main bar. Espresso, cappuccino, decaffeinated coffee and barley coffee. We also offer cappuccino with soy milk, warm milk and coffee macchiato, Ginseng flavored coffee, American brewed coffee, caffè corretto (or “espresso corretto”),cream coffee. Herbal teas are on hand, draught or on the tap drinks in 20cl glasses are available too. We offer a choice of ice cold lemon or peach teas, lemonade, tonic water, citron juice, chinotto and gassosa, orange soda, coke (or pepsi at the hotel’s discretion); fruit juices (pineapple, A+C+E, peach, apricot, red orange and pear), syrups (cherry, almont milk, mint and orgeat), mineral water (glass), draft beer in a 20 cl glass, granite, one white and one red wine, or prosecco are also offered; liqueurs, aperitifs, vermouth, grappa and amari are also available. Cocktails, Champagne and all alcoholic beverages (grappe, liqueurs and sparkling wines) defined as special on the bar price list are excluded.
Bar restaurant point. Espresso and cappuccino, decaffeinated coffee and barley coffee. Cappuccino with soy milk; warm milk and warmed milk with a dash of coffee in it. At lunch and dinner from 3 years old and up, an on the tap drink is served: the drink, (one drink per person) comes in a 40-cl sized cup and orange juice, beer and coke (or pepsi at the hotel’s discretion), may be chosen. This service also includes one beach towel per person ( 12 years of age and up), which is exchanged for a clean towel weekly (more frequent towel changes have an extra cost). To access the services, clients need to use the provided Smart Card and wear the special bracelet. Extra Formula cannot be used to offer beverages to third parties. The formula can be revoked by the customer at any time, but it also can be revoke by Bluserena in cases where Regulation infringements have been ascertained; in either of the aforementioned situations, the Full Board Più prices will be reinstated. Extra Formula is subject to limited availability..

 

CLUB CARD

Membership is required for people aged 3+ (at Serena Majestic from 28 May to 9 September 2018) and allows use of the sports fields and equipment, beach services, and to take part in tournaments and group classes, as well as the services of the Serenino, SereninoPiù, Serenup and Serenhappy clubs.
 

ENTERTAINMENT AND SHOWS

Our Guests can enjoy entertainment and evening shows, games, balls and parties free of charge.

 

1 ADULT + 1 CHILD (or TEENAGER)

Discounts for children in an additional bed, in the room with an adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.

 

BLUSERENA SHORT STAYS

Stays shorter than a week can be booked at www.bluserena.it/quote, as Full Board “Più” treatment and in Classic room with prices subject to change (generally higher that the daily prices for weekly stays) and limited availability. In case of extension, starting from the 5th night, the price list will be applied and the Club Card will be available upon payment.

 

ON HOLIDAY WITH YOUR DOG

Calaserena Village, Serenè Serenè, Torreserena Village, GranValentino Village e Sibari Green Village allows you to bring your little dog (only small dogs 10 kg max. accompanied by a health certificate are allowed). The dog will stay in the garden of your room, equipped with a dog bed and bowls for food and water, walk around the village in the reserved areas and on specific paths (e.g., not on the beach, in the restaurant and the village square) with a muzzle and on a leash. Dog food is not provided. The availability is limited and no other animals are allowed.

 

SERENURSERY

At Calaserena Village, GranValentino Village and Sibari Green Village, mums can rely on qualified staff to take care of their 12 to 36-month-old children. The staff will entertain children in the play area and take care of them in the air-conditioned napping area and in the baby-changing station, equipped with all that is required to ensure their comfort and hygiene. They will provide them with snacks. Mums just have to provide bibs, baby’s bottles and dummies, anti-slip socks, sunblock and nappies. Mums can take part in some of the activities dedicated to their babies. The service is available, on payment of the appropriate fees, every day except Sundays, from 9am to 12.30pm and from 3.30 to 6.30pm from 2 July to 8 September 2018.

 

BOOKING

For information and bookings, please visit www.bluserena.it/quote or contact Booking Bluserena on (0039) 085 8369777. The whole amount should be paid when booking; however, it is also possible to pay a 10% deposit of the whole amount as confirmation, and the remaining amount shall be paid no later than 21 days before the holiday. Payments can be made by bank transfer or credit card in the area www.bluserena.it/perchihaprenotato.

 

CANCELLATION FEES

The following cancellation fees are applied on the total amount of the booking:

  • cancellations up to 21 days before arrival: 10%;
  • cancellations from 20 to 10 days before arrival: 50%;
  • cancellations from 9 to 4 days before arrival: 75%;
  • cancellations from 3 to 0 days before arrival: 100%.

 

CHECKING IN AND CHECKING OUT FOR ROOMS AND BEACH UMBRELLAS

Hotel: Please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request); if the stay starts with lunch, the last meal included is breakfast. Room keys and beach umbrellas will be available by 4pm on your day of arrival. We cannot guarantee an early availability in case of a stay starting at lunch. Residence: apartments and beach umbrellas will be available by 5pm on the day of arrival, equipped with bed linen and towels (not table linen). Guests are responsible for cleaning and bedlinen and towels are changed weekly. Final cleaning of the apartment on departure must be paid for; the cooking area is the guests’ responsibility. On the day of departure, both Hotel and Residence rooms must be returned by 10am. Guests can use the unsupervised left luggage area. By reserving our “Delayed Check-out” option (upon payment, availability limited) rooms, apartments and beach umbrellas are available until 2.15pm on the day of departure (Delayed Check-out can be requested upon booking or book on site within 2 days before the departure).

 

SMART CARD

Upon your arrival, you will be given a Smart Card: a prepaid card that must be used for payment at the bars, restaurant and Punto Blu. Any unused residual amount on the card will be returned. The Smart Card will also include the credit for the included services in the All Inclusive Extra and Club BluserenaPiù offers: please show your Card to use them.

 

CHILDREN’S STAY

Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-3 is applied to children who have not yet had their 3rd birthday).

 

DOCUMENTS ID

Documents confirming the identity of all the people included in the booking must be shown on arrival, including for minors of any age, pursuant to art. 109 of the Italian Consolidated Act on Public Safety. Otherwise, the hotel may only give any applicable discounts relating to a higher age group.

 

SERVICE AVAILABLE UPON PAYMENT

Oltre quanto indicato nel listino prezzi, lezioni individuali degli sport, servizi del Bluwellness e delle Terme di Torre Canne, Kalidria Thalasso SPA di Ethra Reserve, alcuni servizi del Bluserena SeaSport Club dove presente, diving al Calaserena Village, Serena Majestic e Serenè Village, escursioni, transfer, noleggio bici (ove presente) e auto, assistenza medica al di fuori degli orari prestabiliti e dello studio medico, parcheggio al GranSerena Hotel e Serena Majestic, equitazione (ove prevista).

 

 

 

 

 

 

 

5-STAR RESORT - SUMMER HOLIDAYS 2018

 

HALF BOARD

Includes breakfast and buffet dinner in the central restaurant or, upon reservation, in the pizzeria “Pizza & Grill Ethra”. Drinks not included. The following are also available and charged separately: lunch at the “Mediterraneo” beach restaurant or tasty snacks offered by the central and beach bars. Moreover, guests can reserve the Light Lunch package that includes a light lunch at the “Mediterraneo” beach restaurant or at the buffet of the “Alborèa” restaurant. Half board treatment also includes beach umbrellas and beach beds as well as beach towels.

 

ALBORÈA FULL BOARD AND ETHRA RESERVE RESTAURANTS

Alborèa Ecolodge Resort includes breakfast, lunch and buffet dinner in the Alborèa central restaurant (wine and water are included). It also includes one beach towel per person (3 years of age and up) and a beach umbrella with two sunbeds. Buffet Lunch can be changed with one of the following choice (subject to availability, to be booked): Light lunch at beach restaurant Mediterraneo (2 dishes to be chosen from Light Menu); Packed Lunch (cold pasta, 2 sandwiches, fruit, juice, snack, ½ lt water) to be picked up at the beach bar. Ethra Reserve also offers Pizza&Grill Ethra. They are both open for dinner, from Mondays to Saturdays, and are charged separately. Upon reservation.

Mother & Baby Kitchen. Parents who prefer to cook and prepare meals for their children can use one Mother and baby kitchen located in the Alborèa Resort and two Mother and baby kitchens located in the GranValentino area, with assistance and availability of basic products during the main meals, accessible 24 hours a day. 

 

LIGHT LUNCH
Full-board includes breakfast, light lunch and dinner at Alborèa restaurant, with buffet service; water and wine are included in the meals.

 

THE ROOMS
Alborèa Ecolodge Resort has 124 Ecolodge Suites (50m2), all independent, on one floor and surrounded by the pine forest, each with its own patio.

 

ECOLODGE CLASSIC
There are two types of Classic Suites: the first one with open plan with sitting room and double sofa bed as well as an area with a double bed, the second one with a double bedroom and a small sitting room with two single beds; both have 2 bathrooms, air conditioning, 32’ TV with Sky, Wi-Fi, phone, minibar and coffee machine, safe.

 

ECOLODGE SUITE EXECUTIVE
Near the main services, including the same features as the Classic suites as well as 2 adult bikes, kettle with tea and herb teas, reserved 1st row beach umbrella, access to the relaxation area at Thalasso SPA and seawater tonifying programme. Are also available, on request, Ecolodge Suites with a kitchen area equipped with hob and sink.
 

SHORT STAYS
Stays shorter than a week can be booked with rates on request.

 

1 ADULT + CHILD
Discounts for children in an additional bed, in the room with an adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd and 4th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.

 

ENTERTAINMENT
Live music events, DJ-set and performances will take place outdoor for pleasant and elegant evenings. Moreover, in the theatres in the GranValentino area, all the guests of Ethra Reserve can enjoy shows from musicals to cabaret, from comedy to variety shows.
 

SERENURSERY
GranValentino Village offers the Serenursery service: our experienced staff will take care of babies aged 12 – 36 months in their own reserved area. Available every day from 9am to 12.30pm and from 3.30pm to 6.30pm, from 2 July to 8 September 2018, upon payment.
 

BOOKING
For information and bookings, please visit www.ethrareserve.com or contact Booking Ethra Reserve on (0039) 085 8369500. The whole amount should be paid when booking; however, it is also possible to pay a 10% deposit of the whole amount as confirmation, and the remaining amount shall be paid no later than 21 days before the holiday.
 

CANCELLATION FEES
The following cancellation fees are applied on the total amount of the booking:

  • cancellations up to 21 days before arrival: 10%;
  • cancellations from 20 to 10 days before arrival: 50%;
  • cancellations from 9 to 4 days before arrival: 75%;
  • cancellations from 3 to 0 days before arrival: 100%.

 

CHECKING IN AND CHECKING OUT FOR ROOMS
Roomkeys will be available by 4pm on your day of arrival, on the day of departure, rooms must be returned by 11am. By reserving our “Delayed Check-out” option (upon payment, availability limited) rooms are available until 2.15pm or 6pm on the day of departure. Delayed Check-out can be requested upon booking or book on site within 2 days before the departure.

 

CHILDREN'S STAY
Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-3 is applied to children who have not yet had their 3rd birthday).

 

ID DOCUMENTS
Documents confirming the identity of all the people included in the booking must be shown on arrival, including for minors of any age, pursuant to art. 109 of the Italian Consolidated Act on Public Safety. Otherwise, the hotel may only give any applicable discounts relating to a higher age group.

 

SERVICES AVAILABLE UPON PAYMENT
Individual sports’ lessons, Ethra Thalasso SPA services, some services of the nautical club, excursion, transfer, car and bike hire, medical assistance outside consulting hours and outside the doctor’s surgery, as well as any other service indicated on the price list.
 

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