DESCRIPTION OF SERVICES AND CONDITIONS FOR STAY - SUMMER HOLIDAYS 2019

 


FULL BOARD “PIU” - BLUSERENA FULL BOARD TREATMENT (AND MUCH MORE)


4-STAR VILLAGES

Main restarant: buffet breakfast with a jug of coffee, buffet service lunch and dinner with show-cooking, filtered tap water and draught wine. The same seat is reserved for the whole week at tables for 8-9 people, often with other Guests (Guests in “Comfort” rooms have reserved tables). Children’s lunches in the mini, teeny and junior clubs from 3 June to 7 September 2019 (at Serena Majestic Hotel until 14 September 2019; at calanè village reserved lunches only Children to mini club), snacks available on the beach from 11am to 12.30am (except Hotel Serena Majestic).
“Giardino”, a shaded area outside the main restaurant with reserved table for family. The service is available at Calanè, Calaserena and Torreserena Village.
Some Villages Bluserena have La Braceria on the beach and the restaurant Il Gusto with tables reserved for family. For each restaurant, guests are entitled to a maximum of two visits per person for stays of 7 nights and only one access for stays from 4 to 6 nights (details in the Restaurants and Bars section).
Bar: filtered tap water available.
Beach: a reserved beach umbrella with a sunbed and a deck-chair for each family.
Mother & Baby Kitchen: Parents who prefer to cook and prepare meals for their children can use the large Mother and baby kitchen which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes. Payment only with smart card.

 

 

5-STAR ALBORÈA ECOLODGE RESORT

In the Central restaurant: buffet breakfast (coffee from automatic dispensers with coffee beans), buffet service lunch and dinner with show-cooking, filtered tap water and draught wine. It is possible to replace the lunch buffet with the packet lunch at the beach bar (to be booked on site, subject to availability).
In addition to the central restaurant, guests can use the Pizzeria Ethra (in the Valentino Village area) open for the dinner from 10 June to 21 September from Monday to Saturday, or the seaside restaurant Mediterraneo (two courses to choose from the menu except second courses, drinks on payment) open for lunch. Both are subject to limited availability they can be reserved in the village one day in advance. For each restaurant, guests are entitled to a maximum of two visits per person for stays of 7 nights and only one access for stays from 4 to 6 nights (details in the Restaurants and Bars section).
Bar: micro filtered water.
Beach: a reserved beach umbrella with two sunbeds and beach towels from 3 years old and up.
Mother & Baby Kitchen. Parents who prefer to cook and prepare meals for their children can use two large Mother and baby kitchens which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes. Payment only with smart card.



 

“EXTRA” - BLUSERENA’S ALL-INCLUSIVE OFFER

 

4-STAR VILLAGES

This option can be booked for at least 7 nights (and for all the people included in the booking). It includes strictly individual drinks, which can be enjoyed up until to 2pm on the day of departure. Drinks are always served in a glass. As well as the services included in the Full Board Più treatment, we offer the following beverage consumption options:
At the main bar. Espresso, cappuccino, decaffeinated coffee and barley coffee. We also offer cappuccino with soy milk, warm milk and coffee macchiato, Ginseng flavored coffee, American brewed coffee, caffè corretto (or “espresso corretto”),cream coffee. Herbal teas are on hand, draught or on the tap drinks in 20cl glasses are available too. We offer a choice of ice cold lemon or peach teas, lemonade, tonic water, citron juice, chinotto and gassosa, orange soda, coke (or pepsi at the hotel’s discretion); fruit juices (pineapple, A+C+E, peach, apricot, red orange and pear), syrups (cherry, almont milk, mint and orgeat), mineral water (glass), draft beer in a 20 cl glass, granite, one white and one red wine, or prosecco are also offered; liqueurs, aperitifs, vermouth, grappa and amari are also available. Cocktails, Champagne and all alcoholic beverages (grappe, liqueurs and sparkling wines) defined as special on the bar price list are excluded.
Bar restaurant point. Espresso and cappuccino, decaffeinated coffee and barley coffee. Cappuccino with soy milk; warm milk and warmed milk with a dash of coffee in it. At lunch and dinner from 3 years old and up, an on the tap drink is served: the drink, (one drink per person) comes in a 40-cl sized cup and orange juice, beer and coke (or pepsi at the hotel’s discretion), may be chosen.
Seaside restaurant La Braceria, and Il Gusto restaurant: customers who booked Extra board are entitled to a maximum of three accesses per person for stays of 7 nights (see details in the section Restaurants and Bars). This service also includes one beach towel per person (12 years of age and up), which is exchanged for a clean towel weekly (more frequent towel changes have an extra cost). To access the services, clients need to use the provided Smart Card and wear the special bracelet. Extra Formula cannot be used to offer beverages to third parties. The formula can be revoked by the customer at any time, but it also can be revoke by Bluserena in cases where Regulation infringements have been ascertained; in either of the aforementioned situations, the Full Board Più prices will be reinstated. Extra Formula is subject to limited availability.

 

 

5-STAR ALBORÈA ECOLODGE RESORT

This option can be booked for at least 7 nights (and for all the people included in the booking). It includes strictly individual drinks, which can be enjoyed up until to 2.00 pm on the day of departure. As well as the services included in the Full Board Più treatment, we offer the following beverage consumption options:
At the main bar. Espresso, cappuccino, decaffeinated coffee and barley coffee. We also offer cappuccino with soy milk, warm milk and coffee macchiato, Ginseng flavoured coffee, American brewed coffee, caffè corretto (or “espresso corretto”), cream coffee. Herbal teas are on hand, draught or on the tap drinks in 20 cl glasses are available too. We offer a choice of ice cold lemon or peach teas, lemonade, tonic water, citron juice, chinotto and gassosa, orange soda, coke (or pepsi at the hotel’s discretion); fruit juices (pineapple, A+C+E, peach, apricot, red orange and pear), syrups (cherry, almont milk, mint and orgeat), mineral water (glass), draft beer in a 20 cl glass, granite, one white and one red wine, or prosecco are also offered; liqueurs, aperitifs, vermouth, grappa and amari are also available. Cocktails, Champagne and all alcoholic beverages (grappe, liqueurs and sparkling wines) defined as special on the bar price list are excluded.
Bar restaurant point. At lunch and dinner guests (aged 3+) can choose a 40-cl sized draft drink between orange juice, beer and coke (or pepsi at the hotel’s discretion).
In addition to the central restaurant guests can use also the Pizzeria Ethra (in the Valentino Village area) and the seaside restaurant Mediterraneo. For each restaurant, guests are entitled to a maximum of three visits per person per week (details in the Restaurants and Bars the Alborèa Ecolodge Resort). To access the services, clients need to use the provided Smart Card and wear the special bracelet. Extra Formula cannot be used to offer beverages to third parties. The formula can be revoked by the customer at any time, but it also can be revoke by Bluserena in cases where Regulation infringements have been ascertained; in either of the aforementioned situations, the Full Board Più prices will be reinstated. Extra Formula is subject to limited availability.

 

 

4-STAR VILLAGES AND 5-STAR ALBORÈA ECOLODGE RESORT

 

CLUB CARD

Membership is required for people aged 3+ (except for Alborèa Ecolodge Resort. At GranSerena Hotel from 26 May to 8 September 2019) and allows use of the sports fields and equipment, beach services, and to take part in tournaments and group classes, as well as the services of the Serenino, SereninoPiù, Serenup and Serenhappy clubs.
 

ENTERTAINMENT AND SHOWS

Our Guests can enjoy entertainment and evening shows, games, balls and parties free of charge. Guests of the Alborèa can use the services available at the adjacent Valentino and Calanè Resorts.

 

1 ADULT + CHILD (or TEENAGER)

Discounts for children in an additional bed, in the room with an adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.

 

BLUSERENA SHORT STAYS

Stays shorter than a week can be booked at www.bluserena.it/quote, as Full Board “Più” treatment and in Classic room (also Standard at the Calanè Resort) with prices subject to change (generally higher that the daily prices for weekly stays) and limited availability. In case of extension, starting from the 5th night, the price list will be applied and the Club Card will be available upon payment.

 

ON HOLIDAY WITH YOUR DOG

In all Bluserena Villages Bluserena (except Serena Majestic and GranSerena Hotel) allows you to bring your little dog (only small dogs 10 kg max. accompanied by a health certificate are allowed). The dog will stay in the garden of your Classic room (also Standard at the Calanè Resort), equipped with a dog bed and bowls for food and water, walk around the village in the reserved areas and on specific paths (e.g., not on the beach, in the restaurant and the village square) with a muzzle and on a leash. At Alborèa Ecolodge Resort, Ecolodge Suite Classics which can host small dogs, are available, a dedicated and fenced area equipped with a dog bed and bowls. Dog food is not provided. The availability is limited and no other animals are allowed.

 

SERENURSERY

At Calaserena Village and Sibari Green Village, mums can rely on qualified staff to take care of their 12 to 36-month-old children. The staff will entertain children in the play area and take care of them in the air-conditioned napping area and in the baby-changing station, equipped with all that is required to ensure their comfort and hygiene. They will provide them with snacks. Mums just have to provide bibs, baby’s bottles and dummies, anti-slip socks, sunblock and nappies. Mums can take part in some of the activities dedicated to their babies. The service is available, on payment of the appropriate fees, every day except Sundays, from 9am to 12.30pm and from 3.30 to 6.30pm from 1 July to 7 September 2019.

 

BOOKING

For information and bookings, please visit www.bluserena.it/quote or contact Bluserena Booking office calling (0039) 085 8369777. A deposit of 10% of the total amount will be requested upon confirmation; the balance must be paid before the start of the holiday, within 21 days. Payments can be made by bank transfer or by credit card through the area www.bluserena.it/perchihaprenotato. Electronic invoices will be issued for the amounts settled before arrival. Official receipts will be issued for services settled at the hotel as Bluserena has telematic cash registers. If you would also like an invoice for payments made at the hotel, you can only request one before paying directly at the hotel by providing all the necessary details: surname and name or title, VAT registration number or Tax Code, sdi code (ie. Italian Interchange System) or PEC (ie. certified email). For tax reasons, under no circumstances can invoices be requested after payment.

 

CANCELLATION FEES

The following cancellation fees are applied on the total amount of the booking:

  • cancellations up to 21 days before arrival: 10%;
  • cancellations from 20 to 10 days before arrival: 50%;
  • cancellations from 9 to 4 days before arrival: 75%;
  • cancellations from 3 to 0 days before arrival: 100%.

In case of delayed arrival or early departure, the full tariff for the stay booked will be charged.
 

START AND END OF STAY - CHECK IN AND CHECK OUT

Arrival. On the day of arrival the rooms and umbrellas are available from 2.30 pm, guaranteed by 4.00 pm. The stay begins with dinner, the price will include lunch on the day of departure (on request it can be replaced with a travel basket). It is possible to start your stay with lunch and end it with breakfast on the day of departure, if requested at the time of booking (the rooms are still available from 2.30 pm).
Departure. On the day of departure, rooms and beach umbrella must be returned by 10.00 am. Guest can use the changing rooms with showers, linen and hair dryer; unattended luggage storage. By reserving our “Late Check-out” option (upon payment, availability limited) rooms and beach umbrellas are available until 2.15 pm on the day of departure. Late Check-out can be requested upon booking or book on site within 2 days before the departure.

 

SMART CARD

Upon your arrival, you will be given a Smart Card: a prepaid card that must be used for payment at the bars, restaurant and Punto Blu. Any unused residual amount on the card will be returned. The Smart Card will also include the credit for the included services in the All Inclusive Extra and Club BluserenaPiù offers: please show your Card to use them.

 

CHILDREN’S STAY

Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-3 is applied to children who have not yet had their 3rd birthday).

 

DOCUMENTS ID

Documents confirming the identity of all the people included in the booking must be shown on arrival, including for minors of any age, pursuant to art. 109 of the Italian Consolidated Act on Public Safety. Otherwise, the hotel may only give any applicable discounts relating to a higher age group.

 

SERVICE AVAILABLE UPON PAYMENT

In addition to those mentioned in our price list, services charged separately include: individual sport lessons, those of Bluwellness and the Thermal Baths in Torre Canne, The Ethra Thalasso SPA in The Ethra Reserve, some services provided by The Bluserena SeaSport Club, diving (where available), excursions, transfers, bike hire (where available) and car hire, medical assistance outside both the surgery and surgery hours, parking at The GranSerena and The Serena Majestic Hotels and horse-riding (where available).

 


 

DESCRIPTION OF SERVICES AND CONDITIONS FOR STAY - HOTEL SANSICARIO MAJESTIC 2018/19

 

 

HALF BOARD
Includes buffet breakfast, dinner with reserved seating and table service, buffet for starters, side dishes and fruit. Water and wine on tap are provided free of charge during meals. Free afternoon snack on return from the pistes. Christmas Dinner and New Year’s Dinner are included for weekly stays. Use of the Mother & Baby kitchen. Children and teenagers staying in full board can have the Serenino Club, our “Mini-Club”, and Serenup the “Bluserena Junior-Club” assisted lunches, while those staying in half board may use this service by purchasing individual meals.

 

FULL BOARD SUPPLEMENT
Includes a buffet service lunch with wine and water on tap; Serenino and Serenup Club lunch for children and teenagers. The full board supplement may only be booked for the entire duration of the stay. The tariff is per person per day for adults and children aged three and over. Children aged 0-3 or under (before 3rd birthday) are free. Any extra meals for Guests in half-board will be charged separately.

 

MEMBERSHIP CARD
Membership is compulsory for adults and children aged three and over. It entitles you to use of the shuttle service to and from the slopes (a 3-minute journey of about 500m) and to the shopping centre, free private ski-box with locker at the foot of the slopes, daytime and evening entertainment for adults and children. Assistance for children in putting on skiing gear, accompaniment to the ski school and back to the Hotel, access to the Serenino Club, the “Mini-Club”, and to Serenup, “Bluserena’s Junior Club”, with lunchtime assistance (for a fee for Guests in half-board accommodation). Access to the swimming-pool (check opening-times) and the gym.

 

ENTERTAINMENT AND SHOWS
Evening shows and entertainment, piano bar, games, dances and parties, aqua-gym lessons are available for all Guests, free of charge.

 

1 ADULT + CHILD
Discounts are available for children staying in a second bed in a room with one adult. If there are more children, the offer is applied to just one, and the others benefit from the reductions for the 3rd, 4th and 5th bed. The offer is subject to limited availability and is only valid with one adult per family and only for one room per family.

 

BLUSERENA SHORT STAYS

1-3 night stays can be booked at www.bluserena.it/quote, with prices subject to change (generally higher that the daily prices for weekly stays) and limited availability. In case of extension, starting from the 4th night, the price list will be applied and the Membership Card will be available upon payment.

 

BOOKING

For information and bookings, please visit www.bluserena.it/quote or contact Booking Bluserena on (0039) 085 8369777. The whole amount should be paid when booking; however, it is also possible to pay a 10% deposit of the whole amount as confirmation, and the remaining amount shall be paid no later than 21 days before the holiday. Payments can be made by bank transfer or credit card in the area www.bluserena.it/perchihaprenotato.

 

CANCELLATION FEES

The following cancellation fees are applied on the total amount of the booking:

  • cancellations up to 21 days before arrival: 10%;
  • cancellations from 20 to 10 days before arrival: 50%;
  • cancellations from 9 to 4 days before arrival: 75%;
  • cancellations from 3 to 0 days before arrival: 100%.

In case of delayed arrival or early departure, the full tariff for the stay will be charged.

 

BEGINNING YOUR STAY, CHECKING IN AND CHECKING OUT FOR ROOMS
Arrival and departure on Sunday, unless otherwise specified on the price list. Room-keys will be available by 4pm on your day of arrival. The half board treatment Includes breakfast and dinner, If you have booked the Full Board supplement, please let us know if you want to start your stay with a lunch or a dinner: if your stay starts with the dinner, then lunch on the day of departure is included (may be replaced by a packed lunch, on request); if the stay starts with lunch, the last meal included is breakfast. We cannot guarantee an early availability in case of a stay starting at lunch. On the day of departure rooms must be returned by 10am.

 

SMART CARD
Upon your arrival, you will be given a Smart Card: a prepaid card that must be used for payment at the bars, restaurant and Punto Blu. Any unused residual amount on the card will be returned.

 

CHILDREN'S STAY
Discounts are applied in accordance with the age of the child at time of the stay (e.g., the discount for children aged 0-12 is only applicable to children who have not yet had their twelfth birthday).

 

PROVIDING I.D. ON ARRIVAL

On arrival valid documentation certifying the identity of all components of booking, including children of any age, must be presented pursuant to article 109 of the Unified Text of the Public Safety laws. In the absence of adequate documentation the hotel may only be able to apply any discounts related to a higher age bracket.

 

SERVICES NOT INCLUDED IN THE PRICE

Please note that ski-school courses, ski-hire, ski-passes (which may be purchased in the hotel itself), excursions, transfers, laundry service, use of safety deposit boxes at reception, else shown on the price list are not included and are charged separately.

 

 

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