FAQ HOTEL SANSICARIO MAJESTIC

Yes, at Hotel Sansicario Majestic you’ll find everything you need in your room to ensure your child’s comfort and wellbeing:

• cozy crib
• practical changing table
• WC reducer (on request)
• bottle warmer
• baby bath tub
• set of soft linen
• Baby Kit with gentle products for children’s care

At the restaurant you will find a dedicated high chair.

No, at the Hotel Sansicario Majestic there is no a babysitting service for the youngest guests.

At Hotel Sansicario Majestic there’s no room for boredom. Children and teenagers can enjoy:

• Serenino Club is the Mini Club for children aged 3 to 9, offering fun and creative activities, games, workshops and afternoon snacks. In the morning, our entertainment team will accompany children to Ski School and bring them back to the hotel, helping younger guests with their ski gear and clothing. Children at Serenino Club can also have lunch with the entertainers (available at an extra charge for guests on half board). Serenino Club is open from 9:00 am to 6:00 pm every day except Sunday.
• SerenUp Club is dedicated to teenagers aged 10 to 14. It offers a full programme of sports, fun and creative activities, for a holiday full of energy. In the morning, our entertainment team will accompany teenagers to Ski School and stay with them until they return to the hotel. They can also have lunch with the entertainers (available at an extra charge for guests on half board). SerenUp Club is open from 9:00 am to 1:00 pm and from 4:00 pm to 7:00 pm every day except Sunday.

In addition, two Fun Parks just 500 metres from the hotel offer little ones unforgettable snow experiences. To learn how to ski, Sansicario Action Ski School offers private and group lessons, which can be booked online before arrival at the hotel.

No, at the Hotel Sansicario Majestic there is no doctor in the hotel but there is an on-call medical service available in nearby Cesana Torinese.

Yes, close to the Hotel Sansicario Majestic is located the Susa Hospital (TO), about 27 km away.

Yes, it is possible to book the transfer service from the airport or station to the Hotel Sansicario Majestic. We recommend booking the service in advance, providing the arrival and departure flight times.

If you need a child seat, it is available for a fee and must be requested when booking the private transfer (it is not available for shared transfers).

Yes, it is possible to book the transfer service from the airport or station to the Hotel Sansicario Majestic. We recommend booking the service in advance, providing the arrival and departure flight times.

If you need a child seat, it is available for a fee and must be requested when booking the private transfer (it is not available for shared transfers).

Yes, at the Hotel Sansicario Majestic you can first reach the slopes with the hotel’s shuttle and, from there, take the chairlift (for a fee) to enjoy breathtaking views.

Alternatively, from Thursday to Sunday, a free bus is available that will take you to Cesana or Sestriere, to explore the magnificent surroundings.

During the slopes’ opening hours, you can use our shuttle service, which will take you from the hotel to the lifts and back.

The lifts are about 500 meters away and only 3 minutes away. The shuttle service is completely free and will allow you to get around in maximum comfort.

You can get to the Hotel Sansicario Majestic:

By car: A32 Turin-Frejus, exit at the 3rd exit Oulx Circonvallazione then SS 24 for 10 km to Cesana, then provincial road towards Sestriere, after about 3 km turn off to Sansicario.
By train: Oulx station 14 km away.
By plane: Turin airport 100 km away.
Distances 740 km from Rome and 215 km from Milan.

At the Hotel Sansicario Majestic we offer a medication reservation and purchase service, to ensure you a peaceful, worry-free stay.

In addition, pharmacies are just a few km away, ensuring you easy and quick access to everything you need.

Yes, at the Hotel Sansicario Majestic, during the ski slopes’ opening hours, we offer you a convenient shuttle service to take you to the lifts, located just 500 metres from the hotel and reachable in about 3 minutes. You can also use our shuttle service to reach the shopping centre.

To view the timetable, log in to the Bluserena App.

No, it is not possible to rent a car at the Hotel Sansicario Majestic.

Yes, at the Hotel Sansicario Majestic you can make use of:

• free outdoor parking
• a garage, accessible from inside the hotel, available for a fee

The ski lifts are open from 9:00 a.m.. Closing times vary depending on the lifts, between 4:00 p.m. and 5:00 p.m..

Yes, at the Hotel Sansicario Majestic some group courses are available for all ages and levels at affiliated rates, bookable on www.sansicarioaction.it.

If you prefer a more personalised lesson, you can also request one-to-one lessons.

N.B. We recommend booking ski courses before arriving at the hotel, to ensure an unforgettable experience.

Yes, at the Hotel Sansicario Majestic hyou have the option to rent a wide range of ski equipment at affiliated rates on www.sansicarioaction.it, with delivery directly to the slopes, for greater convenience.

Yes, at the Hotel Sansicario Majestic pyou can take advantage of a free ski storage at the base of the lifts, complete with a reserved locker. This way your experience on the snow will be carefree and all about relaxation.

At the Hotel Sansicario Majestic you’ll find extraordinary entertainment: free of charge, funny and quality services for all ages. With games, evening shows and live music, we will make your holiday unforgettable!

From this year, fitness becomes even more engaging, with exciting new activities from our entertainment team.

• Fan Dance: dance, fitness and colourful fans come together in a fun workout designed to improve rhythm, coordination and aerobic fitness.
• Tamboo: drums, music and energy combine in a brand-new workout set to the beat, helping you train, have fun and get swept up in the rhythm.

Yes, at the Hotel Sansicario Majestic pyou can take advantage of a free ski storage at the base of the lifts, complete with a reserved locker. This way your experience on the snow will be carefree and all about relaxation.

Yes, at the Hotel Sansicario Majestic you have the convenience of being able to purchase ski passes (minimum 2 days) valid throughout the entire Vialattea ski area.

Yes, the Hotel Sansicario Majestic offers free Wi-Fi connection in all areas of the hotel.

Yes, at the Hotel Sansicario Majestic there is an ATM for cash withdrawals.

During your stay at the Serena Majestic Hotel Residence, regardless of the package chosen, a great many services are included:

• two cans of water in the room
• table at the restaurant
• use of the Baby Kitchen
• cot
• changing table
• toilet seat reducer (on request)
• bottle warmer
• baby bath tub and linen set
• Baby Kit (products for children’s hygiene)
• beach umbrella on the beach
• entertainment
• dance classes
• shows
• club for children and teenagers aged 3 to 17
• for children and teenagers, supervised lunch with entertainers (in July and August, supervised dinner is also available, with clubs open until 11 p.m.)
• swimming pools
• courts and sports equipment
• fitness area
• group lessons in water and land sports
• tournaments

At the Hotel Sansicario Majestic you will find a splendid indoor heated pool, accessible free of charge for your moments of relaxation.

One hour a day is available to you, open Monday to Saturday from 10:30 to 12:30 and from 15:30 to 19:30, Sunday from 15:30 to 19:30.

If you want to enjoy the pool in the afternoon, you will need to book entry the previous day on the Bluserena App, choosing your preferred time slot among: 15:30-16:30, 16:30-17:30, 17:30-18:30, 18:30-19:30, until places run out.

During the evening hours (from 19:00 to 20:00), use of the pool is reserved for adult guests (service bookable from Monday to Saturday). In the morning access is free, always subject to availability.

N.B. The above times may be subject to change.

Yes, with the Wellness Card, reserved for guests over 14 years old, you can access our wellness center with:

• three whirlpool tubs
• three saunas
• Turkish bath
• sensory showers
• relaxation area with an enchanting view of Monte Chaberton

In addition, for a moment of pure pleasure, available for a fee and by reservation, massages and beauty treatments, designed to give you a rejuvenating break.
You can also enjoy our beautiful heated indoor pool.

Yes, at the Hotel Sansicario Majestic a gym with modern isotonic machines, with free entry, awaits you.

At the Hotel Sansicario Majestic you’ll find extraordinary entertainment:

• free entertainment
• games
• evening shows
• live music

At the Hotel Sansicario Majestic the “NON-SKIERS’ CLUB”, designed to let you experience the magic of the mountains even without skiing.

You can enjoy a pleasant and relaxing holiday, taking part free of charge in the walks offered by the “Club”, in the company of our entertainers, to breathe in all the enchanted atmosphere of a holiday in the snow, even if you don’t like skiing.

At the Hotel Sansicario Majestic, if you don’t ski, you can enjoy a pleasant holiday by taking part free of charge in the walks offered by the “NON-SKIERS CLUB”, accompanied by our entertainment staff, to immerse yourself in the magical atmosphere of a snowy holiday.

In addition, the’hotel offers a range of offers and activities tailor-made to meet every need, with particular attention to those who wish to explore the mountains without skiing. Find out all the details of the excursions available on the Bluserena App.

Yes, at the Hotel Sansicario Majestic some group courses are available for all ages and levels at affiliated rates, bookable on www.sansicarioaction.it.

If you prefer a more personalised lesson, you can also request one-to-one lessons.

N.B. We recommend booking ski courses before arriving at the hotel, to ensure an unforgettable experience.

Please at the Hotel Sansicario Majestic p you can choose from different types of rooms and suites:

• Classic: Rooms for two guests with the possibility of adding a crib. They feature a charming small balcony and a bathroom with either a shower or bathtub. Also available: Classic rooms with a beautiful view of Mount Chaberton.
• Classic Triple: Designed to host three guests. They feature a bathroom with bathtub and a small balcony. In some, the balcony offers a scenic view of Mount Chaberton. Certain rooms can accommodate up to four guests, with a double bed, a single bed, a fourth bed in a sofa bed, and a bathroom equipped for guests with disabilities.
• Classic Quadruple Mountain View: One-room accommodation for four guests, featuring a double bed and an armchair bed for two. A fifth bed in a sofa bed can be added. The bathroom is equipped for guests with disabilities, and the two small balconies offer a splendid view of Mount Chaberton.
• Superior Double Mountain View: Located on the 5th floor, in the most private and intimate area of the hotel. Designed for two guests, with the possibility of adding a crib. In addition to standard amenities, these rooms offer a coffee machine and kettle with tea and herbal teas. The bathroom includes a bathtub, and the balcony offers a splendid view of Mount Chaberton.
• Superior Triple: Rooms for two guests with a double bed and the possibility of adding a third single bed. They feature a bathroom with bathtub. In addition to other amenities, they include a coffee machine and kettle with tea and herbal teas. Located on the 5th floor in the hotel’s most reserved and intimate area.
• Superior Triple Mountain View: Designed for three guests. Located on the 5th floor, in the most private and intimate area of the hotel. In addition to standard features, they include a coffee machine and kettle with tea and herbal teas. These rooms have a bathroom with bathtub and a balcony offering a splendid view of Mount Chaberton.
• Superior Family Suite Mountain View: Accommodates 4 to 5 people. Located on the 5th floor, in the most private and intimate area of the hotel. Composed of two rooms, one with a double bed, and another with a sofa bed and an armchair bed. In addition to the amenities of other room types, they include a coffee machine and kettle with tea and herbal teas. Includes two bathrooms, one with a bathtub and the other with a shower, and a balcony with a stunning view of Mount Chaberton.
• Junior Suite: Accommodates up to five people. The living area has a double bed, while the bedroom features a sofa bed for two guests and a single bed. The bathroom includes a bathtub or shower. Two lovely balconies complete the atmosphere. Some suites offer a pleasant view of Mount Chaberton.
• Family Suite: Designed for family vacations with children, with the convenience of two bathrooms. They can accommodate from 2 to 5 people. Composed of two rooms, one with a double bed, and another with a sofa bed and an armchair bed. One bathroom features a bathtub and the other a shower. In addition to the amenities of other room types, they include a coffee machine and kettle with tea and herbal teas. Two charming balconies are included. Some offer a beautiful view of Mount Chaberton.
• Connecting Rooms: 56 m² rooms for four guests, with the option to add a crib. They feature a living area with TV and sofa, a large room with a double bed, another room with a double bed, and two bathrooms with bathtubs. These rooms do not have balconies.
• Romantic Suite: Ideal for a romantic getaway for two. Comfortable suites for two people, composed of two separate areas divided by a door: a living area and a bedroom with a double bed, and two bathrooms. In addition to the features of other room types, they include a coffee machine and kettle with tea and herbal teas. The suite includes a turndown service and, for stays of at least 3 nights, a welcome drink in the room (champagne and fresh fruit).

Upon request and with a small supplement, our Dog Room, designed to welcome small dogs up to 10 kg in weight, are available. These special rooms are equipped with food and water bowls, so your four-legged friend can feel at home, too.

At the Hotel Sansicario Majestic the day of departure check-out is scheduled by 10:00 a.m.

We remind you that check-out procedures must be completed the day before departure.

At the Hotel Sansicario Majestic on the day of arrival the rooms are handed over starting from 4:00 pm, regardless of the arrival time at the property.

Yes, the Hotel Sansicario Majestic is barrier-free, designed to offer a comfortable, obstacle-free stay to guests with disabilities.

We also have:

• specially equipped rooms
• reserved spaces in the parking area

N.B. No individual accompaniment service is provided.

Yes, by paying a supplement it is possible to add lunch with table service.

This option also includes:

• children’s menu for our little guests, served at the table at lunch and at dinner. The desired dishes must be booked during dinner the previous day
• reserved lunch for children and teenagers of Serenino and SerenUp Club

The full board supplement can be booked for stays of at least 3 nights and exclusively for the entire duration of the stay.

The rate is per person, per day, from 3 years of age, while children up to 3 years old (not yet turned 3) stay free of charge.

N.B. The microfiltered water is included; wine and other beverages are available at an extra charge.

At the Hotel Sansicario Majestic we welcome you with the Half Board option, designed to let you enjoy an unforgettable stay, immersed in the warm and welcoming atmosphere of our hotel.

This option includes:

• a hearty buffet breakfast
• a dinner with table service
• a snack afternoon free of charge
• a children’s menu served at the table both at lunch (for those who choose full board) and at dinner, to be booked during dinner the previous eveninge
• a supervised lunch together with our entertainment staff for children and teens

For those who choose half board, it will be possible to add lunch by purchasing individual meals.

You can enhance your stay with the full board, available with a small supplement. This includes:

• the lunch with table service
• a dedicated lunch designed specifically for our young guests of Serenino and SerenUp Club

N.B. Microfiltered water is included, while wine and other beverages are available at an extra charge.

Yes, at the Hotel Sansicario Majestic we are happy to offer the menu for children, designed for our young guests. This delicious menu is served:

• at lunch at the table with the parents for those on full board
• at dinner

If you have children, please book the menu during dinner the previous day, so we can prepare a special meal just for them.

The restaurant at the Hotel Sansicario Majestic observe the following hours:

Breakfast: 07.30 – 10.00
Lunch: 12.30 – 14.00
Dinner: 19.30 – 21.00

N.B. Bluserena reserves the right to change them.

Yes, at Hotel Sansicario Majestic you’ll find a welcoming restaurant offering an assigned table for each family, buffet breakfast and table-service dinner.

Yes, Bluserena reserves special attention to food intolerances, both in the offering and in providing correct information on the allergens in each dish offered. Although we cannot offer customization of our dishes to adapt them to individual allergies, in all our central restaurants we guarantee a basic assortment of gluten-free, lactose-free and egg-free foods.

N.B. Given the structural features of our kitchens, we cannot ensure the complete absence of contamination for any type of intolerance, except for packaged products.

Yes, if you have chosen the Full Board supplement at the Hotel Sansicario Majestic it is possible to start your stay with lunch or with dinner, by indicating this at the time of booking.

If you start with lunch, your stay will end with breakfast.

Yes, the tourist tax at the Hotel Sansicario Majestic is mandatory. Italian municipalities have the right to apply a tourist tax; therefore, if in force, it must be paid in accordance with current regulations, even if introduced or changed after the stay has been confirmed.

The following are exempt from paying the tourist tax, as provided for by the relevant municipal regulations in force:

• children under 12
• disabled guests and one accompanying person, upon presentation of medical certification

Yes, at the Hotel Sansicario Majestic it is possible to bring your own small dog:

• maximum 10 kg
• only if provided with health certification

The stay for pets must be booked in advance as it is subject to availability and is to be understood as subject to a fee.

Your dog will stay in the room, equipped with bowls for food and water, and will not be able to move around in common areas such as the restaurant, bar, pool, etc.

Food for the dog is not provided.