FAQ Bluserena

Yes, it is possible to book flights and ferries from the main Italian airports and ports.

On our website you can book travel and stay independently in one click, quickly and securely. Just enter the place of departure and the dates of your stay and we will propose our best solutions with flight or ferry.

Yes, apartment accommodation is available at the Serena Majestic Hotel Residence in Montesilvano, Abruzzo.

Our residences, featuring a renewed design and located directly by the sea, include:

• Mono 3: for 2 or 3 guests, with the possibility of adding a crib
• Mono 4: with a double bed and a sofa bed for 2 people
• One-bedroom apartment: accommodates up to 4 guests, with a comfortable double bedroom and a living area with a sofa bed for 2 people

N.B. The “residence” type room service does not include daily cleaning, but provides initial cleaning and weekly linen change.

Yes, Bluserena offers special discounts for children aged 3 to 12 staying in the 3rd, 4th, and 5th beds at all summer resorts.

Alternatively, you can discover all Bluserena promotions on the page https://www.bluserena.it/en/offers/.

What stay formulas do Bluserena Hotels and Resorts offer?

To provide an even more complete, flexible, and tailored experience to suit your needs, we have renewed the Bluserena stay formulas:

• Soft Inclusive
• All Inclusive
• Ultra Inclusive

These offers are designed to ensure greater comfort, enhanced taste experiences, and more freedom to enjoy the holiday you desire.

Yes, with Bluserena you can pay in installments or finance your stay.

Thanks to Scalapay, you can pay for your holiday in 3 or 4 monthly installments or in a single payment after 14 or 30 days from purchase, interest-free, subject to approval by Scalapay IP.

With Heylight, you can split the amount of your purchases, up to €5,000, into small monthly installments for up to 12 months (from 3 up to a maximum of 12 installments). The first installment is due 30 days after purchase.

Yes. Even if you have no experience, you can apply for a training internship or submit a spontaneous application.

All applications are recorded in our database and, if candidates are considered in line with the profiles being sought, they are contacted for an introductory interview.

Knowledge of English or another foreign language in addition to Italian is considered a preferential requirement.

Yes. For office-based roles, a solid knowledge of all main Microsoft Office programs is essential.

Yes. For all those who reside more than 30 km away, we provide board and accommodation within Bluserena Hotels and Resorts.

The candidate will be contacted again only if the outcome of the interview is positive.

During the application or interview phase, it is possible to indicate a preference.

However, unless otherwise specified, recruitment searches refer to the entire Group and to all Hotels and Resorts located throughout the national territory. Willingness to relocate is considered a preferential requirement for selection.

Yes, those who have already had an interview but have not yet started a collaboration with Bluserena may submit their application again by sending an updated CV.

Yes, as stated in the contract, you may be asked to temporarily transfer to another Bluserena Group hotel or resort for business reasons.

All applications are recorded in our database, and candidates whose profiles match the positions being sought are contacted for an introductory interview.

The training internship represents a period of “on-the-job” learning aimed at acquiring practical skills and direct knowledge of the working environment within our organization.

It does not constitute an employment relationship and, in accordance with current national and regional regulations governing extracurricular internships, Bluserena provides expense reimbursement.

For trainees residing more than 30 km from the hotel or resort, board and lodging are also available.

Unless otherwise specified, recruitment is intended for the Group and therefore for all Bluserena Hotels and Resorts located in Abruzzo, Puglia, Calabria, Sicily, Sardinia, and Piedmont.

Due to the seasonal nature of Bluserena Hotels and Resorts, most hires are made under fixed-term seasonal contracts. However, as part of professional growth paths, there may be opportunities for permanent contracts.

At Bluserena Hotels and Resorts, we have created Coccinella Baby Care, a special service designed to offer maximum comfort to our youngest guests and their parents. The Coccinella Baby Care fee is mandatory for children aged 0 to 3, ensuring them a truly special stay.

In your room, you will find everything you need for your child’s well-being:

• a comfortable crib
• a practical changing table
• a toilet reducer (upon request)
• a bottle warmer
• a baby bathtub
• a set of soft linen
• a Baby Kit with gentle childcare products

In addition, at the restaurant you will find a dedicated high chair to make every mealtime peaceful and comfortable, even for the little ones.

The All Inclusive formula is the ideal choice for those who wish to enjoy a worry-free holiday, with unlimited consumption and exclusive services, including all the benefits of the Soft Inclusive formula, enhanced by additional taste and comfort experiences.

Dining and beverages:

• all meals included: breakfast, lunch, and dinner at the main restaurant, with buffet and show cooking
• late light breakfast at the central bar
• beverages included with meals: water, soft drinks, and draft wine (bottle of wine at Alborèa Ecolodge Resort)
• at the end of the meal: coffee from automatic dispensers, soft ice cream, and slush
• unlimited bar consumption, in addition to the Soft Inclusive selection: specialty coffee, selection of wines, prosecco and sparkling wines, aperitifs, cocktails and spirits, draft beer
• sweet and savory snacks, sandwiches, and toast available at selected times of the day (excluding packaged or premium products)

Themed restaurants:

• at Bluserena resorts (with the exception of Serena Majestic Hotel Residence), themed restaurants are available, subject to reservation and availability
• with the All Inclusive formula, two accesses per week are included for each themed restaurant available at the resort

Sea Box on the beach:

• at lunch, you may choose to dine directly on the beach with the Sea Box, subject to reservation and availability. The reservation is valid for the entire room, not for individual guests.

N.B. The Sea Box is not available at Is Serenas Badesi Resort

Services for children and teenagers:

• dedicated meals for younger guests: from 01/06 to 05/09/2026, supervised lunches for Mini Club, Teen and Young Club; in July and August, dinners are also supervised by the staff. The service is subject to a fee for guests staying under the Residence Formula at Serena Majestic Hotel Residence.
• Baby Kitchen for children aged 0–3: open from 6:00 a.m. to midnight, with assistance during main meal times and a wide selection of basic products, to be cooked or ready-made

In-room services:

• initial mini-fridge supply including two cans of water, one juice, one beer, and one soft drink
• for families with children aged 0–3: crib, changing table, toilet reducer (upon request), bottle warmer, baby bathtub, linen set, and Baby Kit with toiletries

Beach*:

• one beach umbrella included per room, with equipment varying depending on the resort:

• Calaserena Resort, Serenè Resort, Alborèa Ecolodge Resort, Serenusa Resort, Torreserena Resort, Is Serenas Badesi Resort: 1 umbrella with 2 sun loungers (larger umbrellas in the front rows)
• Serena Majestic Hotel Residence, Sibari Green Resort, Calanè Resort, Valentino Resort: 1 umbrella with 1 sun lounger and 1 deck chair
• possibility to reserve umbrellas in the front rows or in the central area for a supplement

Swimming pools:

• access to the resort’s swimming pools, with large sun decks, umbrellas, and sun loungers (subject to availability)

Entertainment and activities:

• entertainment activities, dancing, and evening shows for adults and children
• at Alborèa Ecolodge Resort: live music and entertainment shared with Valentino Resort and Calanè Resort

Children’s and teenagers’ clubs:

• dedicated clubs for ages 3 to 17, with activities designed for each age group

Sports and fitness:

• use of sports fields, equipment, and fitness area
• tournaments and group lessons for land and water sports included

Exclusive extras:

• a lovely Bluserena gift to take home as a souvenir of your holiday
• one beach towel included for each guest aged 8 and over

The formula applies to all occupants of the room or to linked bookings.

It includes personal beverages served by the glass, available until 2:00 p.m. on the day of departure.

To use the services, simply wear the All Inclusive wristband.

The formula is subject to limited availability, for personal use only and non-transferable to third parties, and may be revoked at any time by the guest or by Bluserena in case of non-compliance with the regulations. In such cases, the stay will revert to the Soft Inclusive conditions.

* The provision of beach services is subject to current regulations on state concessions, which may be subject to changes beyond Bluserena’s control. For further details, please refer to the Terms and Conditions of Stay.

The Soft Inclusive formula offers a complete holiday experience focused on taste, comfort, and fun, with a wide range of services included during your stay.

Dining and beverages:

• breakfast, lunch, and dinner at the main restaurant, with extensive buffets and show cooking
• beverages included with meals: water, soft drinks, and draft wine (bottle of wine at Alborèa Ecolodge Resort); at the end of the meal, coffee from automatic dispensers, soft ice cream, and slush
• breakfast with hot drinks from dispensers and automatic machines with whole bean coffee
• weekly regional dinner dedicated to local specialties
• draft soft drinks always available (cola, cola zero, orange soda, peach and lemon iced tea, fruit juices) and espresso coffee at the bar
• resort bar: microfiltered water, espresso and decaffeinated coffee, draft soft drinks, and juices

Themed restaurants:

• at Bluserena resorts (with the exception of Serena Majestic Hotel Residence), themed restaurants are available, subject to reservation and availability
• one access per week is included for each themed restaurant available at the resort

Sea Box on the beach:

• possibility to have lunch on the beach with the Sea Box, subject to reservation and availability. The reservation is valid for the entire room, not for individual guests.

Services for children and teenagers:

• dedicated meals for Mini Club children and Teen and Young Club participants: from 01/06 to 05/09 supervised lunches with the entertainment staff; in July and August, dinners are also supervised. The service is subject to a fee for guests staying under the Residence Formula at Serena Majestic Hotel Residence.
• Baby Kitchen for children aged 0–3: dedicated kitchen open from 6:00 a.m. to midnight, with assistance during main meals and basic products, both to be cooked and ready-made
• in-room amenities for children aged 0–3: crib, changing table, toilet reducer (upon request), bottle warmer, baby bathtub, linen set, and Baby Kit

In-room services:

• initial supply of two cans of water in the mini-fridge

Beach*:

• one beach umbrella included per room, with equipment varying depending on the resort:

• • Calaserena Resort, Serenè Resort, Alborèa Ecolodge Resort, Serenusa Resort, Torreserena Resort: 1 umbrella with 2 sun loungers (larger umbrellas in the front rows)
  • Serena Majestic Hotel Residence, Sibari Green Resort, Calanè Resort, Valentino Resort: 1 umbrella with 1 sun lounger and 1 deck chair
• possibility to reserve umbrellas in the front rows or in the central area for a small supplement

Swimming pools:

• access to the resort’s swimming pools, with equipped sun decks, umbrellas, and sun loungers (subject to availability)

Entertainment and activities:

• entertainment activities, dancing, and evening shows for adults and children
• at Alborèa Ecolodge Resort: live music and entertainment shared with Valentino Resort and Calanè Resort

Children’s and teenagers’ clubs:

• dedicated clubs for ages 3 to 17, with activities divided by age groups

Sports and fitness:

• use of sports fields, equipment, and fitness area
• tournaments and group lessons for land and water sports included

* The provision of beach services is subject to current regulations on state concessions, which may be subject to changes beyond Bluserena’s control.

The BluserenaPiù Club is the “loyalty program” that rewards Bluserena guests who have stayed at our properties, granting access to discounts and special benefits.

 How it works:

• it ensures increasing benefits with each subsequent stay
• it is free of charge and involves no commitment
• it is valid at all Bluserena Hotels and Resorts
• each night of your stay allows you to earn one point

 To maintain your Loyalty status, you must stay at a Bluserena property at least once every two years. Otherwise, your points will be reset and you will lose your membership status.

Each new stay extends the validity of your points and, if you make a new booking before your points expire, their validity will be extended up to 2 years after the end date of the new stay.

Guests who have already stayed at Bluserena have access to exclusive private sales. To take advantage of these promotions, simply use the discount codes we send you by e-mail.

The benefits of the BluserenaPiù Club may be revoked in the event of violations, including alleged violations, of the resort regulations.

Yes. If you book a stay with a refundable rate, you can purchase the Bluserena Guarantee service, which entitles to the Best Price Guarantee and offers extensive insurance coverage in the event of cancellation or interruption of your stay due to illness, injury, or other insured events.

If you book a stay with a non-refundable rate, the BluSafe Guarantee is already included, providing extensive insurance coverage in the event of cancellation or interruption of your stay due to illness, injury, or other insured events.

You can submit your CV directly through the “Work with us” section of the website.
It is essential that your CV includes all your personal details and contact phone numbers, along with a photo of yourself.

You can book the Bouquet formula through the Online Booking system.

With the Bouquet Formula, you can book your holiday at a highly advantageous price: you choose the period, and we choose the Resort where you will stay, in Puglia or Calabria. We will inform you of the destination within 7 days of booking.

You may stay at one of the following beautiful resorts:

• Torreserena Resort in Marina di Ginosa (TA)
• Valentino Resort in Castellaneta Marina (TA)
• Calanè Resort in Castellaneta Marina (TA)
• Sibari Green Resort in Sibari (CS)
• Serenè Resort in Marinella di Cutro (KR)

The stay is in a Classic room and under the Soft Inclusive formula.

You can view all the available offers at Bluserena properties on the page https://www.bluserena.it/en/offers/

Bluserena Hotels and Resorts are the first in Italy to have obtained the “CHILD-FRIENDLY HOLIDAY” quality certification, recognized by the National Federation of Pediatricians Cipe – Sispe – Sinspe.

This means that services, facilities, and amenities are carefully designed to meet the needs and wishes of children, teenagers, and their parents, offering moments of fun in a safe and always welcoming environment. Every detail is planned to ensure leisure and peace of mind, thanks to constant and attentive maintenance.

In particular, at our properties we offer:

• 24-hour medical assistance
• the possibility to entrust children and teenagers aged 3 to 17 to teams of professionals for at least 9 hours a day, 6 days a week, including evening time slots (after dinner), in Clubs divided into at least 4 distinct age groups
  sports and creative activities organized by age group
• entertainment shows dedicated to children and teenagers
• sports fields with protected edges and no architectural barriers
• large playgrounds accessible to children and swimming pools with water slides and shallow water for younger children
• wide sandy beaches or, for non-sandy beaches, facilities to facilitate children’s swimming
• a safe and designated area reserved for children on the beach
• Baby Kitchen for preparing meals for children aged 0–3, with assistance during main mealtimes and availability of specific food products
• the possibility of lunch in a reserved area and exclusively dedicated to children and teenagers accompanied by the entertainment staff
• boutiques and shops stocked with items for infants and older children
• medicine booking and delivery service
• stroller rental
• crib, changing table, toilet reducer (upon request), bottle warmer, linen set, baby kit with children’s toiletries, baby bathtub, and bed rails (upon request) in the room
• availability of changing tables in public restrooms
• high chair in the restaurant dining room

No. You are free to choose the length of your stay as well as your arrival and departure dates, subject to availability at the selected resort.

Select your dates and check availability directly through our Online Booking system.

At any time, you can contact our Booking Office by calling +39 085.8369777 or by writing to booking@bluserena.it

The Bluserena Guarantee offers the “Best Price Guarantee” and, completely free of charge, extensive insurance coverage for cancellation or interruption of the stay due to illness, injury, or other insured events. Visit https://www.bluserena.it/en/bluserena-guarantee/ for full details on the coverage provided by the Europ Assistance Italia S.p.A. Insurance Policy.

How it works:

• reserved for residents in Italy or the EEA under 90 years of age
• must be confirmed at the time of booking
• must necessarily be extended to all guests included in the booking, without exclusions
• must be activated within two days of booking by accessing the online check-in and completing the form with all the required information
• non-refundable

 Upon the customer’s request, submitted by the day of arrival, the best rates of any Bluserena “Special Offers” relating to the same services and periods will be applied.

Rates applied to intermediaries, groups, companies, institutions, associations, and similar entities are excluded.

In the event of interruption of the stay due to illness, injury, or other insured events (details available in the summary sheet), it is necessary to contact the operations center in advance and immediately, before departing from the hotel.

No. When booking directly with Bluserena, there are no “membership” fees to be added to the price of the stay.

All our Hotels and Resorts accept credit cards from the major international networks.

In the event of cancellation, the conditions selected at the time of booking confirmation will apply.

In case of no-show by 12:00 midnight on the scheduled arrival date, 100% of the cost of the booked stay will be charged. After this time, the room may be released for sale for the following nights.

For payment methods related to your stay, the conditions associated with the selected rate remain valid, as indicated in your booking confirmation communication.

Before arrival, you can provide the personal details of all guests staying with you through the email sent by our booking office, in order to streamline and secure the check-in process. Through the same email, you can make the payment by credit card, or alternatively, you can proceed via bank transfer.

In the case of bookings for packages including a flight or ferry, full prepayment of the airline/ferry ticket is required together with the deposit.

For payments related to stays and services, a commercial receipt will be issued. At the customer’s request, and prior to payment, an electronic invoice may be issued by providing the hotel with all the necessary details: first and last name or company name, VAT number or tax code, SDI code or certified e-mail (PEC). For tax reasons, the invoice cannot be requested after payment has been completed.

On the page https://www.bluserena.it/en/request-a-quote/ you can request a quote for your Bluserena holiday by checking real-time availability. You will immediately receive an e-mail with the requested quote and you will be able to confirm in just a few seconds. You also have the option to book both travel and stay in one click, quickly and securely. Simply enter your departure location and the dates of your stay, and we will offer you our best solutions with flight or ferry.

Alternatively, you can contact Bluserena Booking at 085/8369777 or reach out to your trusted travel agency.

You can consult the Service Description document for the summer and/or winter season and the complete Bluserena Catalogue at https://www.bluserena.it/en/catalogs/or by contacting your trusted travel agency.

The Bluserena properties, recently renovated and carefully designed down to the smallest detail, offer a complete holiday experience with a wide range of services tailored to every age and preference.

In particular, you can find:

• Fully equipped beaches with umbrellas, sun loungers, and deck chairs by the sea
• Sea suitable for children’s swimming
• Several restaurants
• Sports fields and fitness areas
• Children’s play areas
• Swimming pools
• Wellness areas
• On-site parking

Finally, the flagship feature of Bluserena Hotels and Resorts is the entertainment program, delivered by a qualified team of entertainers who take care of both adults and children with shows, sports activities, and entertainment.